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Flow Subaru of Charlottesville
Charlottesville, VA
1,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,835 reviews
September 13, 2021
Everything was done with courtesy and no problems. I appreciate the multipoint inspection. The outdoor protocols were good when taking the vehicle in. appreciate the multipoint inspection. The outdoor protocols were good when taking the vehicle in. More
by Winterberry
Verified CustomerEmployees Worked With
Josue Bonilla
September 13, 2021
If it wasn't for a recall, I wouldn't use them again. Two Subarus: 1) I went in with a P0420 OBD code. That's the one for a catalytic converter efficiency issue. I told them it was the cataly again. Two Subarus: 1) I went in with a P0420 OBD code. That's the one for a catalytic converter efficiency issue. I told them it was the catalytic converter. I was told, no that code is always thrown because you need to have the section of the exhaust between the engine and the cat replaced. So, $2500 later, the car... still throws the catalytic code. So they haven't fixed the problem at all... and their response was to tell me a catalytic converter to fix the code will cost an additional $2300-2400. F that, I'll take it to Meineke or some other local shop. 2) Second Subaru was going in for a recall. Umansky asked if they could do the safety inspection, I agreed. When I went to pick up the car, they told me they'd have to fail the car unless I changed a bulb. OK, Virginia won't let shops make a profit on the safety inspection, so there's always a "burned out bulb we had to replace" that runs $12-20. They took it a step further, I could 1) have them remove the bulbs so that the sockets were empty and that would let them pass the safety inspection, or 2) I could have them change all the various burned bulbs (apparently there was more than just the one "usual"), but that either way I'd have to pay them for the hour or more of labor. I gave them option 3) Fail it. I went to WalMart, bought a bulb, replaced it and had it re-inspected (it passed) the next day near my home for a fraction of the cost the bulb(s) plus hourly rate would cost me at Umansky. They even returned the car without a courtesy cleaning. At this point, I don't trust them to sit the right way on a toilet seat. Two occasions, two strikes, they're out. More
by J.C.
Employees Worked With
Gail Wyatt
September 10, 2021
I've been very pleased with the dealership through the five years I've owned a Subaru. In particular, Darcey Serio has been helpful. And, I always have confidence in her, and her follow through is excep five years I've owned a Subaru. In particular, Darcey Serio has been helpful. And, I always have confidence in her, and her follow through is exceptional. More
by MDM1909
Employees Worked With
Darcey Serio, Rae Morris
September 09, 2021
My service writer was excellent and very helpful. The took care of a recall and helped find a troublesome issue with my tires. ( they were cupped) causing road noise. Very happy with the visit. took care of a recall and helped find a troublesome issue with my tires. ( they were cupped) causing road noise. Very happy with the visit. More
by PETER.LEDDINGTON
Employees Worked With
Josue Bonilla
September 09, 2021
The service department at Umansky is outstanding..Darcey my service advisor is outstanding and excellent in taking care of my vehicle . and friendly and courtesy . my service advisor is outstanding and excellent in taking care of my vehicle . and friendly and courtesy . More
by BOBCAMERON060
Employees Worked With
Jeremy Williams , Josh Kegley, Rae Morris
September 08, 2021
They did everything possible before and after the sale, to make sure we were happy. The customer service was top notch. We couldn’t have been happier to make sure we were happy. The customer service was top notch. We couldn’t have been happier More
by carricks
Employees Worked With
Tom Zito, Nick Pearce
September 08, 2021
Quincey and the financial agent I worked with were great 10/10. The only thing that was negative for me was overhearing a sarcastic remark made about my cash down payment being "big money" made by another f 10/10. The only thing that was negative for me was overhearing a sarcastic remark made about my cash down payment being "big money" made by another financial agent. Unfortunately, this probably will be what I remember from my over all experience. Though I like my new car I felt a bit disrespected More
by JAS2T
Employees Worked With
Quincey Davis
September 06, 2021
everyone was friendly, and helpful, Patrick listened to what I wanted and made sure I was happy with my selection even in the 95° weather what I wanted and made sure I was happy with my selection even in the 95° weather More
by jazzariasona333
Employees Worked With
Kendrick Hawkins, Patrick Gehman, Josh Calaway
September 04, 2021
I appreciated the quick service and the fact that they let me take two different cars home for a test drive. Josh was super helpful and kind. let me take two different cars home for a test drive. Josh was super helpful and kind. More
by sueperdue
Employees Worked With
Kendrick Hawkins, Josh Musselman
