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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

August 08, 2021

I've been going here since I bought my car. The price of the oil change continues going up and every time they try and get me to buy filters. They said I need new breaks and roters which they quoted me for More

by MCBLUEYES90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gail Wyatt
Aug 10, 2021 -

Flow Subaru of Charlottesville responded

MCBLUEYES90. I hate to hear you had a less than stellar experience at our dealership. Unfortunately, with the rising cost of most products in todays market, especially petroleum based products we have had to increase the price of our oil change. Keep in mind that all of our oil changes include a free tire rotation, complimentary multipoint inspection, and a complimentary service wash! Also using OEM parts only, our prices on most parts including brake pads and rotors will be higher than the aftermarket products. The quality of material and the warranty that comes with factory OEM parts far exceeds those that are purchased aftermarket. I can assure you we are quite competitive and a lot of the times cheaper than most mechanical shops in our area; everything we quote to a client we do so with the utmost transparency. If you have any questions or concerns please do not hesitate to reach out. We thank you for your time and your business! Hope to see you soon! George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

August 07, 2021

Darcey and the crew are AWESOME! I couldn't ask for better service. I will always bring my Subaru here. Will be there soon for a service More

by DJSTORM929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Josue Bonilla
Aug 08, 2021 -

Flow Subaru of Charlottesville responded

Hello, we're glad you had such a wonderful experience with Darcey and team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 06, 2021

Very helpful and knowledgeable. It helped that I knew what I wanted. Actual delivery was smooth - from arriving at the dealership to leaving with my car was about 75 minutes. More

by Who
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Kendrick Hawkins, David Harner
Aug 08, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 05, 2021

Darcey was my point of contact at Umansky Subauru for a maintenance problem on my Forester. She provided outstanding service. Her service was a 10 out of 10 rating. I highly recommend an award for Darcey More

by JOHN@BENONIS.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hello John, we're glad you had such a wonderful experience with Darcey! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 05, 2021

Josue was very responsive and helpful in providing me information about service options. He provided clear and transparent information about pricing. I had excellent service and was very pleased with th More

by DKB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Aug 08, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 04, 2021

Very responsive. Immediate attention. Assuring. Will definitely return for future checkup and service whenever it is needed. Customer service staff members were courteous and professional. More

by GENAHCARTER1605
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

August 04, 2021

I had a great experience top to bottom. The dealership accommodated my requests and were flexible. Rick and Tom were also great to work with. More

by richardrizzo07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Kendrick Hawkins, Rick McCormack, Josh Calaway
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville. Thank you, and have a fantastic day!

August 04, 2021

Overall a very good experience with Patrick and with Kendrick, as well as with Josh. I would recommend this dealership to others looking for a vehicle. More

by cox.m.sue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Patrick Gehman, Josh Calaway
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your praise and kind comments about our team. Our team is available should you require any extra help.

August 04, 2021

We have had no trouble with the service accorded us. Thank you also for keeping to your schedule and for the excellent pick-up service. We have now purchased five Subarus for members of our family for More

by ERICHERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2021

Outstanding, Thorough, Competent, Friendly, Accessible, On Time, Reasonable, Lending, Subaru, Nissan, Inspection, Fast, Intuitive, Fluid, Legacy, Outback, Attentive, Polite, Professional, Michael Gill, Eas More

by COESWEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gill
Aug 06, 2021 -

Flow Subaru of Charlottesville responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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