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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

August 03, 2021

My service adviser was not great and I did not feel like I was given an honest answers on what maintenance should be preformed at 60,000 miles. More

by abkircher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Bonilla
Aug 06, 2021 -

Flow Subaru of Charlottesville responded

ABKIRCHER, We hate to hear your recent service visit was anything less that extraordinary. We pride ourselves on integrity and honesty with each and every patron of our dealership. In your instance, it looks like we may have failed and hopefully we can rectify that. We would like to hear more about your concern. Please reach out to us at your convenience. Thank you for your time and your continued business! George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

August 03, 2021

The service was great. I was able to easily arrange for my appointment, the staff was polite, professional, and knowledgeable. They were easy to contact and very reponsive. More

by gcl999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hello, We appreciate your positive review about your recent experience with us! We want all our customers to feel this way when leaving our dealership!

August 02, 2021

Mr. Bonilla is a friendly ambassador for Umansky Subaru. He understands what is important to the customer and follows through completely. I hope he is a permanent fixture in the Umansky organization for man More

by ZITO_TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you so much for your feedback! Bonilla will be very happy to hear about your kind words and high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 02, 2021

Service on 7/30/21. Arrived at 8 for basic service. Back on the road before 930. Super nice service at the desk. Thumbs up. More

by WVHOKIEBIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hello, we are so happy to read such a great review about Umansky Subaru of Charlottesville! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

July 31, 2021

The Advisor Gail was fantastic. She got me in and out with a new battery in an hour. Great service! I was amazed and pleased. More

by SPYKE23508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Gail here at Umansky Subaru of Charlottesville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2021

Scheduling online was very easy and I was even able to add an oil change when I got there. In and out in about an hour! More

by tgoldenatc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!

July 30, 2021

Thanks Just wanted to say that the Service was fine. All of our manufacturers Recalls were also completed. Reminders were many. Thank you again Cheryl More

by CHERYL.DUNCAN19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!

July 30, 2021

Darcey is always friendly and patient. The actual prices came in under initial estimate. Yatta, yatta, yatta, yatta, yatta, yatta,yatta, yatta, yatta, yatta. Yatta. More

by BILL.WORTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We hope you continue to choose us for all your automotive needs! Take care!

July 29, 2021

I’ve had this car for five years and have been pleased with the service. I like the fact that I can come in without an appointment for an oil change More

by SHDIXON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville. Thank you so much for choosing Umansky Subaru of Charlottesville as your first choice for service!

July 28, 2021

Our salesman Quinton was very helpful . He answered all Our salesman Quinton was very helpful . He answered all of our questions. He helped us to set up the hands free features for my I phone He was very c More

by estesgilda
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Quincey Davis
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We hope you continue to choose us for all your automotive needs! Take care!

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