Flow Toyota of Charlottesville

As soon as I walked through the door of the Brown Toyota dealership, Andrew was right there shaking my hand and welcoming me to Brown Toyota. He listened to my requirements and answered my questions as we t dealership, Andrew was right there shaking my hand and welcoming me to Brown Toyota. He listened to my requirements and answered my questions as we test-drove and discussed options for my potential purchase. He made me feel right at home and helped me every step of the way in the eventual purchase of my new Prius. The sales manager, Shannon Herring, was likewise very friendly and easy to work with. The business office staff were thorough and courteous, explaining all the details involved in finalizing the purchase. Overall, I was delighted with my experience with Brown Toyota and look forward to future happy experiences with the service department when I come in for scheduled maintenance on my beautiful new car. Thanks Brown Toyota! More

As always, the Brown service team exceeded my expectations. I was able to bring my car in when they opened and wait while they did the required preventive maintenance. The waiting room has wifi expectations. I was able to bring my car in when they opened and wait while they did the required preventive maintenance. The waiting room has wifi and free cold water bottles and other refreshments. I sat there for less than a hour, caught up on my e-mails for work, and was out the door. Plus they graciously helped with a plastic interior car part that had come loose. I could not have been more satisfied. Carolyn Engelhard More

I purchased my car at Browns and have used them for all repairs and service. I recently took my car in for state inspection and service and do to personal reasons, I was not able to pick up the car so the repairs and service. I recently took my car in for state inspection and service and do to personal reasons, I was not able to pick up the car so they went out of their way to delivery the car back to me. Browns employees are so customer friendly and help in anyway they can to provide great service. I would not take my car any other place or in the future if I purchase another vehicle it will be from Brown's. Outstanding service. More

My experience with Brown Toyota was seamless and enjoyable. They were able to schedule an appointment for me via telephone within a day of calling; the employees I dealt with were all knowledgeable enjoyable. They were able to schedule an appointment for me via telephone within a day of calling; the employees I dealt with were all knowledgeable and courteous, and a convenient shuttle was provided to my workplace. The service dept. called me pretty much exactly when they said it would be ready, and I was only charged for the work I requested done. They even caught a few open manufacturer recall items and took care of them while they had the vehicle. Couldn't ask for more from a dealer service center. More

This was my first visit to Brown's Toyota. It was to address a manufacturer recall to replace a harness part of the airbag restraint system. The employees were professional, efficient and courteous in t address a manufacturer recall to replace a harness part of the airbag restraint system. The employees were professional, efficient and courteous in their performance of their job, and I felt well served during my visit to have my vehicle repaired. I recommend this dealership based on this experience with them. More

I essentially worked out the price ahead of time with Milo the internet sales manager, but wanted to pick up the vehicle late in the day on a Friday. I live over an hour away, so on the way I called for Milo the internet sales manager, but wanted to pick up the vehicle late in the day on a Friday. I live over an hour away, so on the way I called for the sales manager who was out at the time. Del Baramki answered the phone and immediately started helping me in any way he could. Even though I showed up at 4:45pm on a Friday, Del and EVERYBODY at Brown Toyota bent over backwards to help get the transaction done as quickly and easily as possible. After being there for only a few minutes I felt like I had known all of them for a long time. We quickly worked out a fair deal on my trade-in. They trusted me and I trusted them. This was the best new car buying experience I've ever had, and I would not hesitate to go back. More

We were in a most stressful situation and everyone on the staff at Brown Toyota went out of their way to be helpful, particularly Tom, Shannon, Rachel, and the receptionist. staff at Brown Toyota went out of their way to be helpful, particularly Tom, Shannon, Rachel, and the receptionist. More

Having lost my husband 3 years ago, it is very important that I feel comfortable when taking my car in for any service, etc.. The employees at Brown have been very helpful & gone out of their way when I ha that I feel comfortable when taking my car in for any service, etc.. The employees at Brown have been very helpful & gone out of their way when I have brought the car in for recalls & various other services. I have chosen Brown over several local's in Louisa for that reason. Alexander & Miguel were especially helpful this past visit on May 1st. I would recommend this dealer to anyone. Mary Ellen Gargus More

Made appt., no problem. Dropped off car the night before for inspection and 3 different recall work fixes (Prius), they made appt. time so they had all parts for the work. They finished by 2pm and I talked for inspection and 3 different recall work fixes (Prius), they made appt. time so they had all parts for the work. They finished by 2pm and I talked to one of their pick-up drivers to get me at home, he was there in 10 minutes. Got to dealership in 10 minutes, picked up the paperwork and key at register (inspection and recall work was no charge), got in my car and left, no problems. I have to commend these guys for being very professional in their work and timing and communication, they are upfront about most everything, which I can appreciate. More