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Folsom Buick GMC

Folsom, CA

4.7
216 Reviews
Call Dealership (916) 400-2884
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12640 Auto Mall Cir

Folsom, CA

95630

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216 Reviews of Folsom Buick GMC

February 22, 2024

I have been an avid GM owner for over 20 years. Lately however the experience has gotten bad. I hope it goes up and not down in the future. More

by igor7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed McNanna
Report | Print
Feb 23, 2024 -

Folsom Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 19, 2024

Micheal the salesman was AWESOME! ! Big thanks to you! He wasn’t pushy, let me and my wife take our own time talking and looking around. More

by RYANJBAILEY95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Townsend, Michael Kelly
Report | Print
Feb 21, 2024 -

Folsom Buick GMC responded

Congratulations on your new vehicle, Ryan. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and I am pleased that your experience with Michael was so positive. We do our best to make sure all of our customers leave with the right vehicle and I'm glad that you're enjoying yours. We look forward to seeing you again. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 17, 2024

Great service staff and great mechanical crew. Been going here for 18 years to have my vehicles maintained More

by ljmoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Report | Print
Feb 20, 2024 -

Folsom Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 17, 2024

I’d like to say it’s been the best car purchase experience I’ve ever had !! Bobby and Charles went beyond my expectations highly professional, and paperwork was done under 2hrs Amazing!! Thank you More

by saulmari84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Charles Townsend
Report | Print
Feb 20, 2024 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Saul! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 14, 2024

The service department was not concerned about my families safety of being stranded, Their priority was to extort money and to capitalize on my loyalty to GMC. More

by ELJEFEE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Livingston, Ed McNanna
Report | Print
Feb 16, 2024 -

Folsom Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 14, 2024

Regular service went as scheduled, no surprises. Warranty work was handled efficiently and so far, everything seems to be okay. More

by WLSMITH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Report | Print
Feb 16, 2024 -

Folsom Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 14, 2024

As always the service department took very good care of my Acadia. Thank you Tina. More

by melamber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Report | Print
Feb 16, 2024 -

Folsom Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 13, 2024

Very friendly employees and in Service dept A employee by the name Freddy was very good at explaining everything about my vehicle More

by BERTALACHATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler
Report | Print
Feb 15, 2024 -

Folsom Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Buick GMC team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 11, 2024

Negotiated over text messages. No drawn out process. No hard sell on extras. Very pleasant finance department. Great experience. More

by cirtes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Neefe, Michael Kelly
Report | Print
Feb 13, 2024 -

Folsom Buick GMC responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Folsom Buick GMC! If there is anything else I can do for you, please feel free to give me a call. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

Helpful
February 08, 2024

Experience was great and no hustle at all we thank you for all the help. More

by MESTARR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Zagalskiy
Report | Print
Feb 09, 2024 -

Folsom Buick GMC responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Joe Mesa - GM jmesa@folsombuickgmc.com (916) 355.1414

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