Folsom Lake Chrysler Dodge Jeep Ram

Zero cust. Satisfaction rude GM and internet mgr. If i could give negative zero stars i would. The texting back and forth in the begining was good and courteous. I was wanting a new 2019 dodge charge If i could give negative zero stars i would. The texting back and forth in the begining was good and courteous. I was wanting a new 2019 dodge charge GT and was using my 2004 gmc 2500hd crew cab pickup as a down payment. (I asked four times what they were giving me for my trade in with no answers from salesmen) i had told them what my 1st preference was and he comes back with an approval for a challenger (which isaid i would be interested in as well) but tje bank wants $900 down on top of my trade in value or $1200 down for the charger ( mind you the charger is $450 more then the challenger thats it ) so i told him i dont want to pay that much out of pocket. Then he comes back with $450 down on the challenger and says they can hold a check for 2 weeks to help me out. I ask if he can hold the check for 3 weeks and he says no its corporate policy for 2 week hold. I thought about it and told him i dont want to settle just to have a new car if its not what i want and im not desperate. Then his attitude changes saying...settle? You said you would take any of the two and goes on saying if i would have known that i wouldnt have spent hours and even days getting you apporoved and wasting my time (um isnt that your job to do that?) So i say i only want the charger so if you can get the down to $750 i will buy it tonight. The next day he texts me saying you cant get the charger at all now because my credit wont allow it and i should just get the challenger to help my credit to get the charger one day. So i asked what changed from the day before when the charger was on the table for $1200 down? No answer...so i email the internet manger and tell her my issues and she emails me back saying the down on the charger is $3500 but she can hold a check for 3 weeks (what happened to corporate policy of 2 week hold?) And why did the down go up to $3500? No answer again ..the GM called me and he left a message woth no call back number to reach him at and it was as short and arrogant a message ive heard from a GM..he goes this is so and so calling you back um yeah talk to you later ..thats it no apologies or any mention of trying to reftify the situation..if you want the run around and contradicting information then this is the place for you..customer satisfaction is not in there vocabulary and it should be their number one priority. Buy at your own risk . More

Unauthorized Credit Checks! I had a hard time giving this Dealership even one star. We initially thought that we would have a good experience here. Our first sales rep was work I had a hard time giving this Dealership even one star. We initially thought that we would have a good experience here. Our first sales rep was working very hard to get me a vehicle at a monthly payment I could afford and seemed to have it set. Well a week went by, and when we recontacted the Internet Sales Agent Moriah she was willing to help us. We told her no hard pulls on my husbands credit, only a soft pull to see if it would make any difference. But that the vehicle was for me, in my name, same credit. They agreed IN WRITING to only do a soft pull. Well her manager KEVIN decided to run my husbands credit 10x!!!! And when we confronted them, they tried blaming us because I said "we" in some of my messages. HELLO WE ARE MARRIED, IT IS A JOINT DECISION! Now my husband has 10 HARD CREDIT PULLS and it completely messed up any refinancing on our other vehicles and home!!! And they still try to blame us and wrote a BULL SH*T letter saying due to miscommunication they ran his credit. NO, THEY DID THEIR OWN THING, NOT FOLLOWING OUR AGREEMENT. DO NOT GO HERE!! ALL THEY CARE ABOUT IS MONEY IN THEIR POCKETS. They had the nerve to go off on us after all that. NO THANK YOU!! More

WORST SERVICE DEPARTMENT EVER! My transmission blew on July 24, I had my truck towed in on July 25! It has been nothing but a constant battle to get my warranty to cover this, a con My transmission blew on July 24, I had my truck towed in on July 25! It has been nothing but a constant battle to get my warranty to cover this, a constant battle to get a phone call answered or returned! Today is now sept. 5th and was told to be at the dealership first thing in the morning they would have it done, well we get there at 8:30 and they hadn’t even started putting the new transmission in!!! My truck was absolutely trashed when I showed up, they have had it parked in a dirt parking lot for over a month!! When it was towed in I had the truck detailed the day before, they told me they would clean the truck inside and out now that it wasn’t going to be done till 2pm and I was told to be here by 8:30! I’m sure you could understand my frustration here! I WILL NEVER GO BACK TO THAT DEALERSHIP TO PURCHASE OR FOR ANY SERVICE MATTERS!!!!! Horrible customer service!!!! More

Service department & manager ripping off the customer Took my 2012 dodge ram 3500 4x4 dually in for a new headliner and sunroof due to it leaking. Paid $2432.00 for a completely new headliner, sunroof, & Took my 2012 dodge ram 3500 4x4 dually in for a new headliner and sunroof due to it leaking. Paid $2432.00 for a completely new headliner, sunroof, & labor. Dropped it off on a Friday & was contacted on Saturday. Was told it was done and ready to pick up. Came in Tuesday morning to get my vehicle, just to realize right from get go that the headliner was the same old headliner. They had tried to clean the water stain off from the leak. The sunroof glass appeared new but that was it. There was dirty hand prints all over the headliner witch were there previously. The headliner was still sagging and not properly attached to the roof. They had charged me for a new headliner and never replaced it. The serviceanger came out and lied to my face. He said he personally saw the new headliner because it was right next to his desk/office. This place is trying to charge for new items that they never even installed. The service manager's name was Khalif! He is a lier, thief, and has poor customer service! More

Customer service was awesome!! I've been taking my vehicles here for service for quite some time now. Their not the quickest, but they're honest and thorough. Johnathan in service c I've been taking my vehicles here for service for quite some time now. Their not the quickest, but they're honest and thorough. Johnathan in service called me at 6:30pm to let me know my truck was done even though they had already closed. He was there late and wanted me to be able to pick my vehicle up whenever was convenient the next day. The greatest benefit to going here is the parts department. They've recently hired a girl named Devon that is outstanding. She used to work at my local Autozone and now works here. She's amazing! Friendly, helpful, and knowledgeable with just the right amount of sass. Cdjr did right on this hire! Will definitely be buying more dealer parts. More

Once again they are consistent! I have never written a review but I am so DONE.WHOEVER IS RUNNING THIS PLACE MUST BE AN IDIOT.I bought a 40,000 dollar car in Dec of 16 and have had n I have never written a review but I am so DONE.WHOEVER IS RUNNING THIS PLACE MUST BE AN IDIOT.I bought a 40,000 dollar car in Dec of 16 and have had nothing but bad experiences from these people.We have been thinking of upgrading our car.All of the sudden Folsom jeep sends out BLACKBOOK to see what your trade is worth.I get a good estimate so I call to see if it accurate," Oh yes sir depending on the condition, scratches and stuff.I call and ask again today another sales person had basically the same answer.I made an appt. and we gave them another shot even though we swore we would never step foot in there again. Then a CDJR associate come out with a trade value 8000 less than the BLACKBOOK QUOTE.THANKS FOR WAISTING OUR TIME CDJR I didn't use names because they probably are not the ones making the decisions. More

I didn't like them in 2008 when I went in to buy a Mega Cab, but things have definitely changed now in 2013. I wasn't anticipating on buying a new truck and I just went in to buy an extension to my w Mega Cab, but things have definitely changed now in 2013. I wasn't anticipating on buying a new truck and I just went in to buy an extension to my warranty, which had expired in May 2013. I spoke with Nick and he asked if I had checked into getting into a new truck. I had, with different dealerships, and I told Nick that I just couldn't afford it. Nick got me the warranty information (which was much cheaper than any other dealerships in Sacramento) and told me to give him a chance to work some numbers. I left and crunched numbers at home; warranty vs. new truck. The next day I went in and met with Steve in the Sales Dept. He was GREAT, no pressure or gimmicks; Steve didn't play any games like others do. Nick worked some numbers for me and gave me a great trade in value on my 2008 Mega Cab. Bottom line, I walked out with a 2013 Mega Cab with payments I can afford with the warranty I needed. I don't know how Steve and Nick did it, but they did. I've always had a good experience with Folsom's Service Department (Donna Rocks!!) and now the Sales Department is rockin' also!! I would buy from Folsom Dodge again, they were great. More

Rude right from the start. I originally went in to get an oil change, but they weren't taking in any more cars for the day(at 2:00 on a Saturday, it seemed odd to me, especially when they looked so slow). I oil change, but they weren't taking in any more cars for the day(at 2:00 on a Saturday, it seemed odd to me, especially when they looked so slow). I ended up looking at cars, since I knew it was about time for a new car. I was wearing weekend yard work type clothes, and it was clear that the salesman thought that I couldn't afford anything from their lot. He was condescending, and kept asking how much I could afford, with an obvious smirk on his face. I can usually appreciate a salesman's help, in that they are usually very helpful in finding what I'm looking for, but it really seemed this guy just didn't want to bother with me! I wish I could remember his name, or say this was an exception to the rule at this dealership, but I had similar experiences two other times while getting parts! friends with jeeps Do not like this dealership either. More

Terrible service. I will never go here again. Don't waste your time! Even their attempt at a car wash was terrible. They even treat a new $35k+ like a used POS. I would like to expand but do not want to have your time! Even their attempt at a car wash was terrible. They even treat a new $35k+ like a used POS. I would like to expand but do not want to have the repercussions from them or other dealers. More

two weeks ago I called to ask them if they would match an offer from Elkgrove Dodge to rebate 10,500 of a Laramie Ram and they said they would so I drove for 1 1/2 hours to make the deal they said they would offer from Elkgrove Dodge to rebate 10,500 of a Laramie Ram and they said they would so I drove for 1 1/2 hours to make the deal they said they would do the deal if I agree to finance with their bank so I agreed after an hour they come back to say they can't do it because the truck I liked was cheaper than the one in Elk Grove so they tried to make me buy a 4x4 at about 4,000 dollars more expensive then price on the truck I offered was 32,500 so I left. This sunday i decided to go back and try to work out a deal on the truck I really liked so after a few negociations Brian Keifer verbaly agreed to sell me the truck for $33,500 and got a sheet with the deal and left after reviewing the numbers the selling price was $34,500 when I called Brian to ask him to explain how it was that we agree on a diferent price he grabed the paper and left after a few minutes his manager which i did not get his name came back to start yelling and said I made the deal at 34,500 and now was backing up and was very disrepecfull in front of my Wife and Dauther he said I been there 3 time but only was there 2 times i had never felt so angry and disrespected by a dealer! I will never go back there and hope people stop taking abuse from the dealers just to make it clear I stoped at ElkGrove dodge and bought the truck it is not the color I was looking for but im very please with the way they treated me very honest and foward so dont go to Folsom they may try to pull a fast one on you like they tried with me. More