Folsom Lake Kia

Fast, Friendly and Efficient! We went to KIA because we believe in the brand. We went to Folsom Lake KIA because it's our local dealership, we were in need of a couple of vehicles We went to KIA because we believe in the brand. We went to Folsom Lake KIA because it's our local dealership, we were in need of a couple of vehicles and we wanted to support them, especially during this COVID-19 mess. Eric Watkins was immensely helpful and we had two excellent purchase experiences. More

Fast Friendly service from the moment i pulled in! Even the shuttle drivers were safe friendly drivers, felt like vip service! If you have to wait BEST place to do it! the shuttle drivers were safe friendly drivers, felt like vip service! If you have to wait BEST place to do it! More

Best purchase experience Every one I dealt with was very friendly, willing to make a great deal, remarkably quick process. Probably the most pleasant car purchase experience Every one I dealt with was very friendly, willing to make a great deal, remarkably quick process. Probably the most pleasant car purchase experience I ever had! More

Excellent customer service every time! The service department is friendly and professional. I rarely have to wait to check in but when I do, I am always acknowledged. The service is expla The service department is friendly and professional. I rarely have to wait to check in but when I do, I am always acknowledged. The service is explained before and after and the cost, if any, is often less than the estimate. This is my 2nd Kia vehicle purchased and serviced at Folsom Lake Kia. They have always delivered consistent professional customer service. I like the product and I will continue doing business with this dealer. More

Our experience was great, Andy was amazing from the first call until we drive off the lot. Everything was quick and hassle free, including the financing part. Andy stayed late showing us all the features of call until we drive off the lot. Everything was quick and hassle free, including the financing part. Andy stayed late showing us all the features of our new car and helped us set up everything. We will for sure be recommending Folsom Lake Kia and Andy specifically, to all of our friends and family members looking for a new car. More

Excellent Service Every Time!! We really appreciate that our service manager, Trampus Bettencourt, meets us as soon as we drive in when we have an appointment and checks us in. We We really appreciate that our service manager, Trampus Bettencourt, meets us as soon as we drive in when we have an appointment and checks us in. We enjoy connecting with him each time we're there and trust him to guide us in the care of our Kia. That's the reason we drive right past Elk Grove Kia and head to Folsom Lake Kia for all of our servicing. We've never had an issue with our car and all repairs/servicing has been done as planned. Everyone is friendly and professional, so after three years, we feel right at home at Folsom Lake Kia! More

I just purchased my second Kia soul in 6 months, love the staff and the finance guy was quick and excellent , totally good experience altogether the staff and the finance guy was quick and excellent , totally good experience altogether More

The rep was horrible Left us out in the cold for forever when I was intent on buying a car. Only showed me one because of a bunch of excuses and told me he could get it fo Left us out in the cold for forever when I was intent on buying a car. Only showed me one because of a bunch of excuses and told me he could get it for the payment i wanted then the next day says the payment is 100 higher. Never go here Never ask for ceasar he is not good at his job. More

I have bought and sold many vehicles over the years but this has to be the worst experience! Beware that many of the sales associates are inexperienced. The Sales Manager, Dakota, focused more on selling a this has to be the worst experience! Beware that many of the sales associates are inexperienced. The Sales Manager, Dakota, focused more on selling an unwanted warranty than the actual vehicle. He reminded me of William H. Macy in Fargo. The Finance Manager's assistant, Christy Jones, is horribly rude. Her poor attitude and aloof personality made working with the finance dept incredibly stressful. She seemed more interested in socializing with staff and texting on her phone than providing great customer service. I wouldn't recommend this dealership to anyone. More

Will be a repeat customer in the future! This is my first Kia experience and it was very positive. I was educated on the different car models that suited my needs. Then I was able to go home This is my first Kia experience and it was very positive. I was educated on the different car models that suited my needs. Then I was able to go home without any pressure and after doing some research on my own I came back the next day to sign the paperwork on a lease for a Kia Niro. It was an overall great experience. I'll be back in 3 years! More