Folsom Lake Nissan

The worst experience at a car dealership ever I just had the worst experience ever at this dealership and have never been treated so poorly. I was just berated and demeaned by the General Manager I just had the worst experience ever at this dealership and have never been treated so poorly. I was just berated and demeaned by the General Manager because of a deal that his sales team made with me. I came in ready to sign the paperwork and the GM changed the deal and called me into his office and said that "this is a mess" and " that there is no way that he would make a deal with me". He proceed to get angry with me as if I was the one who made the deal. I was shocked and stunned and frankly humiliated. I just don't understand how anyone could treat a customer that way. I am thrilled that I did not walk away with a car from Nissan Folsom and am happy to go elsewhere. I just hope that others do not get treated this way and that Nissan realizes that this kind of treatment is a poor reflection on them as well. More

Service Well Above and Beyond Expectations Exceptional service over 5 year maintenance plan at Future Nissan of Folsom. Have and would highly recommend to others. Of special mention for excepti Exceptional service over 5 year maintenance plan at Future Nissan of Folsom. Have and would highly recommend to others. Of special mention for exceptional service above and beyond are Edgar Carmona and Matt McKinney. Have been unable to successfully Gmail exceptional ratings to Nissan Headquarters over past 5 years of maintenance plan, sorry. More

Great service! My last experience was not great. However, this service was excellent! My thanks to Skylar who provided excellent service. My car was promised and de My last experience was not great. However, this service was excellent! My thanks to Skylar who provided excellent service. My car was promised and delivered on time. He also gave me up to date reports. What a difference when you have an outstanding customer service experience! Thank you Skylar! More

Professional, quick and great service We bought our Altima at Furure Nissan of Folsom and the process was great. There was no haggling and I got the exact model and color that I wanted. O We bought our Altima at Furure Nissan of Folsom and the process was great. There was no haggling and I got the exact model and color that I wanted. Our sales rep was very helpful and spent time going over all of the car's functions. We bring our in Altima for regular servicing and the staff from the receptionist to the service personnel are consistently customer friendly. We never have a problem getting a service appointment and our appointments are always quick. We will definitely buy our next car at Future Nissan of Folsom. More

Maintenance of Juke Great service staff. Very short wait time, very friendly staff. Will recommend to friends and colleagues. I will continue to service my car there, an Great service staff. Very short wait time, very friendly staff. Will recommend to friends and colleagues. I will continue to service my car there, and when the time comes to trade my car in I will check here first. More

very happy 2015 nissan versa note owner Felt like David and other sales staff was there to help me and made me feel like i was going to walk out with a vehicle that night. I had just had a Felt like David and other sales staff was there to help me and made me feel like i was going to walk out with a vehicle that night. I had just had a bad experience with a different dealer ship, wasn't really in a good mood to deal with sales men at the time of arrival but by the time i left i can tell you when i am in folsom i will make sure to swing in and say hi to all the new friends that made me feel like they wanted to help not there just for my money. More

A simple process with an informed sales agent. The service we received was made comfortable as the agent listened to our requests. He showed us what we wanted to look at. He answered the questions The service we received was made comfortable as the agent listened to our requests. He showed us what we wanted to look at. He answered the questions directly, without any heavy sales pitch. The deal went quickly and acurately! Thanks Andrew Coleman More

Very helpful salesperson I went to several dealerships looking for just a good running used car that got good as mileage, Andrew did a good job finding me exactly what I wante I went to several dealerships looking for just a good running used car that got good as mileage, Andrew did a good job finding me exactly what I wanted More

Great customer service Andrew Coleman Was very perfressional.. Polite and very helpful in buying my sons truck....and the best part we were in an out of there fairly quick Andrew Coleman Was very perfressional.. Polite and very helpful in buying my sons truck....and the best part we were in an out of there fairly quickly. More

WORST EXPERIENCE EVER It has taken me some time write this review because so much has gone wrong with this whole process. I bought a brand new 2015 Black Nissan Altima with It has taken me some time write this review because so much has gone wrong with this whole process. I bought a brand new 2015 Black Nissan Altima with only 9 miles on it. By the time I finished all the paperwork it was late and dark so they never walked the vehicle with me to make sure it had no problems. That night though before I left I noticed a scratch on the trunk so I was told to bring it back the next day and they would take a look at it. I take it back the next day and all they did was wash it and the scratch was still there so then they said I will need to come again the next day and talk with the person in charge of repairs. I was able to get it back in and they were able to take it in and take care of it the same day but I was never told of closing hours so when I went to pick up my car they were closed. Luckily a sales rep was able to get my keys. Once again it was late so I wasn’t able to really see my car because it’s black. After those 3 days of being at the dealership I left my car at my mom’s because I live in San Jose and it’s a 3 hour drive. After the weekend I was able to drive back to get my car and drive it back home to San Jose. At this time its day and I am able to take a look at my car and it still has the scratch on it as well as multiple spots. I call the dealership immediately and let them know and their response to me was “It’s a black car so you’ll see marks” and personally I think that is an unacceptable response especially because it’s a brand new car with only 9 miles on it. They were quick to just point fingers and not help the situation at all so I called Nissan USA and filed a complaint. After that, once again, I had to drive 3 hours and put a lot more miles on my car for them to fix the problem and it turned out my car was covered in busted paint bubbles. Throughout this process I have driven back to the dealership 7 times!!!!!!!!!!! I had missed time from work and added so many miles to my car and not once did they apologize for the inconvenience or offer any type of gas compensation when clearly if this was taken care of the moment I bought it I wouldn’t have had to go through all this. After everything they re-painted the whole car and told me it would be about 3 weeks. It took a month and I not once got a single follow up phone call of the status. I got a call on a Wednesday and was told I needed to get my car by Friday or they would charge me for the rental. So again I had to miss work to drive 3 hours to get my car and it was covered in dust so I wasn’t fully able to see how it looked but we spent some time there because the spots it was covered in were left over white buffer spots. When personally I would have felt they should have taken a look at it before I went to pick it up. But no I stood there as they cleaned off the spots. I also got my car back on empty so I had to fill my tank after just refilling the rental I had to return. ONCE again I left and got the car cleaned so I could take a better look at it and there was a very clear scratch on it and a few other marks which I believe were more left over buffing but who knows. I once again drove out there to take my car back and was not on their schedule and this was not the first time this had happened to me. Nor did they ever note anything I was pointing out to them when I dropped it off. So they have had my car since the 23rd of September and I have not once heard from the dealership with any update. Overall this has been THE WORST EXPERIENCE I have ever had. They are unprofessional, disrespectful and could give two xxxxs about you, how far you drive or any complaints or concerns. It clearly was just a quick sale to them because they didn’t have to do anything because I knew exactly what I wanted. They don’t ever take responsibility and try to compensate you. I would have loved to buy my very first car and enjoy it but at this point I DON’T EVEN WANT THE xxxx CAR. I had bought the car July 8th and it is October 13th. I’m about to make my 3rd payment and I have only had the car in my own possession for a month. I can tell you this right now once all this is done I WILL NEVER COME BACK nor will I EVER send anyone their way. I promise to spread the word of all that I have gone through and make sure something gets done about this because what I have gone through and the way I have been treated is WRONG and UNACCEPTABLE. They deserve 0 stars and should get better customer service training. More