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Folsom Lake Nissan
Folsom, CA
1,322 Reviews
At Folsom Lake Nissan, we’re proud to bring a fresh, customer-focused car-buying experience to drivers in Folsom and the surrounding communities. As a new dealership, our goal is simple: make shopping for your next vehicle easy, comfortable, and stress-free from start to finish.
Whether you’re just starting your search or ready to get behind the wheel, the team at Folsom Lake Nissan is here to help. We’re proud to serve drivers in Folsom and the surrounding communities with a simple, customer-first approach that puts your needs first. Stop by, explore your options, and let us help you find a Nissan that fits your life, your family, and your budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,322 reviews
November 04, 2010
If they could have gotten something wrong, they did. If they could have gotten something wrong, they did. 1) They lost several of the documents I signed, so I had to go back TWICE to re-sign paperwor If they could have gotten something wrong, they did. 1) They lost several of the documents I signed, so I had to go back TWICE to re-sign paperwork. 2) Part of our sales agreement was for them to repair three small items. When I brought the car in the first time, I waited for over an hour to be told by the service manager that they couldn't repair one of the items because it would be too expensive. I had to enlist the help of the GM, who showed them my contract. Then they had to order the parts (which I assumed they had already done) and I had to bring my car back a second time. After all that, they forgot to call me when the parts came in. 3) The worst was that I got two refunds (they collected overpayments of state fees and the trade-in payoff) and nobody called to notify me that there were checks sitting there. When I came in to re-sign a document or get one of the repairs done (I can't remember which), someone noticed the two checks stapled inside my file. 4) In general, their service times are SLOW. The first time I brought my last Nissan in for service, they had cancelled my appointment and failed to notify me. The second time I came in for just an oil change. I saw my car waiting outside, but was told that the person with my file had gone to lunch, so I had to wait another half-hour (on top of the hour it took for a simple oil change) for that person to come back and hand the file to the cashier. SERIOUSLY?? More
by danap513
Employees Worked With
Dave Dryden (sales), Richard Lake (finance, at the time), Rod Johnson (service)
September 28, 2010
Nissan dealer service center is rip-off. They billed me $3000 for simple spark plug replacement. My common sense prevailed and i took my car to different auto service center. I seriously recommend everyone $3000 for simple spark plug replacement. My common sense prevailed and i took my car to different auto service center. I seriously recommend everyone to think before taking their cars to this dealer. They are cheats and frauds. More
by pkg2592
Employees Worked With
Randy Johnston
