Fontana Chrysler Dodge Jeep Ram

So - I leased a 2023 4xe grand Cherokee - the value of which is so low, they won’t even buy it back from me. So I decided I would tell my story to the sales manager Gabriella - said all the right things which is so low, they won’t even buy it back from me. So I decided I would tell my story to the sales manager Gabriella - said all the right things and was willing to address my concerns and work with me. Fast forward 5 days - nothing. No offer after repeated emails and texts with Eduardo (sales associate). Finally I tell them I am going to Carvana - oh yeah - they sell new Jeeps - with no dealer add ons. I saved over 3500 dollars in fees alone. Never had to negotiate - will or deal and they deliver the new car to me. Oh yeah- no money down. So I tell Gabriella I am purchasing at Carvana and she told she was sorry and that was that. Ok - so they didn’t want to sell me a car. Got it. 4 hours later I get a text from Gio - he apologizes for how I was treated and even took responsibility. Says he wants to make it right. I tell him he is got until 5 pm tonight before I sign my Carvana paperwork. This is the text I get after an hour “He said he will do that for you. He said he is going to oversee the whole transaction. We have your credit on file but haven’t submitted to anywhere is it okay if he runs it to see if he can get better then the 7% your getting ? He wanted to iron out the deal before running your info. Also he said he will do that Rubicon for you with no adds. He said he is embarrassed for how you have been treated and wants to make it right for you. He let me know too if you did want leather in the future it is something we can get done for you and he will sell it to you for our cost if it’s something later on you would be interested in” Apparently “he” is the general manager - the guy that can get anything done. They sent me two offers - guess what - fees. Why? Both were based on the reasoning their sister dealership in Ontario “figured in” the add ons. To bring this all home - I have purchased or leased 5 vehicles from Jeep of Ontario. No issues no problems and sales staff were up fron, honest and sincere. I lease one vehicle from Fontana, and I end up lying 3 $999 payments for things I have no idea what their for. And it was a lease. I was never going to use that stuff. Well - needless to say- after being ignored for 5 days and apparently - according to Gio - the general manager wants to make this right with no fees - rubicon at a good price (45000). In the end this was there deal to me (only because they never sent me a deal on a Rubicon, so wearing me down, I said screw it - what about a Willy’s. they gave me an offer with over $3400 in add-ons and then what the xxxx - $888 in “fees”. What fees cost close to a thousand dollars? Yeah - I not just leaving this review - they led me on for 5 days - always finding the angle to make me pay more. And don’t forget where this all started. They apologize for “dropping the ball” and the “he” or possible the general manger said he will take care of things to make it right - yet I got nothing from them. They led me on and until I would pay those fees. I am going to report them to every agency I can. I have never had a worst experience in my life. Oh yeah - they even knew my wife were teachers in Fontana for over 20 years - live in Fontana as well. But to them - who cares. They need to make there money. Thanks for nothing More

Worse service possible. I’ve been ghosted now by David the finance manager, Abel the salesperson for over a week now. They refused to price match ANY of the several quotes I I’ve been ghosted now by David the finance manager, Abel the salesperson for over a week now. They refused to price match ANY of the several quotes I provided them with from other dealerships. They kept telling me to wait an hour, wait another 10 minutes, wait a few more minutes and now it’s been exactly 7 days since I’ve waited and no one has contacted me. It’s there loss because they’ve just lost a perfect sale. I was going to purchase the brand new jeep wrangler rubicon X at the price they had it for last week which was around $58,000 and now they e raised the price up to almost $66,000 . They are falsely advertising that they “price match guaranteed “ but won’t stand by what they advertise. DO NOT SHOP HERE. You’re better off going somewhere else because they will ghost you the minute you say you have a lower price quote from other dealerships for the same make, model,MSRP and trim. Worse communication skills I have ever dealt with and refuse to give them my services. More

I worked with Sales Associate Gavin and Manager Simone to purchase a used 2023 Camry. I verbally denied all optional packages, but my sales contract included both Sky Force ($1495) and MVP VSC Vehicle Pro purchase a used 2023 Camry. I verbally denied all optional packages, but my sales contract included both Sky Force ($1495) and MVP VSC Vehicle Protection Plan ($3600). I completed a Service Contract Cancellation form in regard to the Vehicle Protection Plan, and I am hoping to receive full reimbursement. But I am told the Sky Force (vehicle tracker) is installed on the vehicle and is not optional. My contract wording states: "The following goods and services ar e NOT required as a condition to obtaining financing terms for the purchase of the Vehicle. Optional Theft Deterrent Device(s) :(1) Sky Force SVR Used. In speaking to Simone, I am not given the option of cancelling Sky Force. This dealership has a Better Business Bureau (BBB) rating of D+. More

Terrible dealer. Had over $2000 in worthless add ons that they did not disclose until after working on paperwork. No negotation on price. Sold me a car with a crack i Had over $2000 in worthless add ons that they did not disclose until after working on paperwork. No negotation on price. Sold me a car with a crack in it and said they would take care of it. Took a month to actually get me scheduled and then did not do anything but “seal” then said that’s what the contract says. Yep the contract sure scammed me all right - I expected the crack to be fixed. Obviously have zero care for you as the customer. I like the Jeep I bought and it serves my purpose but I won’t be back and I would stay far away. More

I have always had. Great experience here at Jeep Fontana . Great service always ! Definitely recommend Dan and Henrik are very professional Great experience here at Jeep Fontana . Great service always ! Definitely recommend Dan and Henrik are very professional More

They were very nice and helpful they were able to fix my the problem with the jeep thank you the problem with the jeep thank you More

Great service, they really go above and beyond to make you happy. Thank you Team! you happy. Thank you Team! More

I dropped off my Demon 170 at the Fontana CDJR service department today for a manufacturer-issued recall and a routine oil change. I was impressed that everything was fully completed before the end of the department today for a manufacturer-issued recall and a routine oil change. I was impressed that everything was fully completed before the end of the day. As always, Dan Trimmer (my service advisor) provided excellent service -- attentive, professional, and thorough. He took full ownership of my service experience from start to finish, keeping me updated every step of the way. It’s clear that Dan takes pride in his work, values customer satisfaction, and truly enjoys what he does. His dedication and attention to detail continue to make every service visit a positive experience at Fontana CDJR! :) Additionally, Randy (one of their service technicians) was fantastic. His deep knowledge and experience with high-performance Dodge vehicles were evident from the start. It’s reassuring to know that my car was in the hands of someone who truly understands these types of vehicles. Randy’s expertise, combined with Dan’s outstanding service, made this service experience at Fontana CDJR smooth, efficient, and stress-free. More

This dealership and it's sister Ontario Chrysler appear to engage in bait/switch pricing. I found a new 2024 Hornet on their website advertised for $32,999. When I called them and tried to nail down the pr to engage in bait/switch pricing. I found a new 2024 Hornet on their website advertised for $32,999. When I called them and tried to nail down the price with tax title and plate I was told they would not sell the car for the advertised price and not until they added a bunch of useless dealer installed crap. This to me screams bait/switch. I never got a real price number. I may be naive but I thought these dealership practices had been purged. What a racket. Not real sure how these practices continue but I am contacing my state attorney general asap. More

Bad service and employees trying to take advantage of people. Do not go here please people. Do not go here please More