Foothills Mazda

Part of the purchase and sale was that they do a meticulous detail and remove smell. The smell remains. They cleaned the vehicle but just a vacuum and wipe down, did not shampoo carpet, left hair meticulous detail and remove smell. The smell remains. They cleaned the vehicle but just a vacuum and wipe down, did not shampoo carpet, left hair build-up and did not steam clean engine bay. My fault, I should not have purchased before that was completed. Was told the brakes were like new but upon taking to the shop the next day - the rear brakes are within 1mm of needing replacing, I have followed up about them honoring/covering this issue and they refuse to get back to me. More

Very good experience. Tyler is very knowledgeable about the vehicles and put no pressure at all on us. He was very patient in answering all of our questions. Tyler is very knowledgeable about the vehicles and put no pressure at all on us. He was very patient in answering all of our questions. More

Sean, Joe, Ray and George really good job. They are help us. Thank you and we will come back again. They are help us. Thank you and we will come back again. More

Bought a vehicle here just over a year ago. As part of the deal, they threw in 2 free oil changes. Living 1.5 hours away, this wasn’t a great situation, but at least better than nothing, and ga As part of the deal, they threw in 2 free oil changes. Living 1.5 hours away, this wasn’t a great situation, but at least better than nothing, and gave us a chance to get up to Spokane. First oil change went fine with no issues, although it certainly wasn’t a short process. Had a baby before the second oil change which was scheduled at 11am on a weekday (also an annoyance I didn’t realize, as they aren’t open on weekends). Brought the vehicle in at the scheduled time, and they said they wouldn’t get to it until after lunch. Annoying but fine, said it wouldn’t be done until around 3 (for an oil change that was scheduled over a week in advance??). Get a text later that it won’t be done until 5. Go to pick the vehicle after waiting for hours, and they say that they will not honor the “free” oil change as over 12 months had passed and the offer had expired.. oil changes are supposed to be 6 month intervals (or mileage, which we hadn’t reached), so what kind of fine print is that?? In the end, my wife had to devote 6 hours of her day plus 3 hours of driving (1.5 hrs of which with an infant crying in the back on the dark journey home since the service took so long) for a simple oil change. Highly disappointed in this dishonest dealership; we will not be going back and I highly recommend you avoid them as well. It’s a shame, as the Mazda vehicle has been nice. More

Very good experience. Brian is a great person as well as salesman. No pressure at all. Answered every question we had. Finance found us a great finance company and loan ra Brian is a great person as well as salesman. No pressure at all. Answered every question we had. Finance found us a great finance company and loan rate. Payment was $100 per month less than we expected to pay. More

Bought a 2020 Mercedes 350 GLE, 40,123 miles paid allot for it. We'v had it 3 weeks Check engine light came on, we contacted Foothills and was told no they will not look to see what the issue is ! 21 days for it. We'v had it 3 weeks Check engine light came on, we contacted Foothills and was told no they will not look to see what the issue is ! 21 days after buying the car really, be carefully with this dealer. More

Crooks! Call the cops! Run for your lives. But DO NOT say you weren’t warned if you go there!!!! Call the cops! Run for your lives. But DO NOT say you weren’t warned if you go there!!!! More

Poor communication. Unfriendly atmosphere. Physical plant is dated and worn. Cliché sales tactics and general lack of courtesy and enthusiasm. Ill informed sales people who promised to provide information an is dated and worn. Cliché sales tactics and general lack of courtesy and enthusiasm. Ill informed sales people who promised to provide information and didn't follow through. Tried to negotiate a cash deal and couldn't get a bottom line price or even an email reply follow-up. Complained and got excuses. Only Mazda dealership in town, so maybe they think they don't have to try? Took my business to Pasco dealership and got professional and reliable treatment. More