Reginald and the team at Ford Lincoln of Queens are truly special. After 3 Mercedes leases (9 years), I was concerned about trying something different but right from the start, Reggie showed me that I had been missing out for a long time (and overpaying for it as well). I ordered my Navigator on March 12, 2020, days before the lockdown when into effect. Reginald and his team kept us updated throughout the lockdown, when the plant went back on-line in June and they started building the car, and when the car was delivered July 16th. The concierge service has been great and I will update this after I try service.