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381 Reviews of Ford of Cookeville - Service Center
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May 21, 2020
The service was great and working with Xaiver was a pleasure. He listened to my concerns and worked hard to get them resolved. The reason for a 3 star is because Xaiver sent in pictures of my driver si pleasure. He listened to my concerns and worked hard to get them resolved. The reason for a 3 star is because Xaiver sent in pictures of my driver side seat to the warranty department to see if the repair would be covered and I have not heard back in days. I am assuming the warranty department has not got back with Xaiver. More
by Scotttoppin
Employees Worked With
Xaiver in service
May 13, 2020
Friendly Take charge attitude to help me. Thank you.. I can’t think of any other words to say other than thank you and I appreciate the service . Take charge attitude to help me. Thank you.. I can’t think of any other words to say other than thank you and I appreciate the service . More
by Colby Ardis
Employees Worked With
Second chair service
May 08, 2020
Service Casey in Service was super helpful and had our vehicle in and out in no time. Very pleasant experience area was very clean and safe. Casey in Service was super helpful and had our vehicle in and out in no time. Very pleasant experience area was very clean and safe. More
by JSCott2001
Employees Worked With
Casey
May 04, 2020
Excellent service as always, Ford has a great staff of knowledgeable team members. They alway get me in and out in a very efficiently. They also have a great waiting room with coffee and snacks! knowledgeable team members. They alway get me in and out in a very efficiently. They also have a great waiting room with coffee and snacks! More
by AJ
Employees Worked With
Xavier Norman
April 29, 2020
Excellent service and communication! Everything was thoroughly explained prior to my service. Would highly recommend to anyone for vehicle servicing or if they’re in the market for a new/used vehicle! thoroughly explained prior to my service. Would highly recommend to anyone for vehicle servicing or if they’re in the market for a new/used vehicle! More
by walker75
Employees Worked With
Greg Copley
April 23, 2020
service very fast and friendly service. I was in and out in less than an hour. Informed about damage to air filter before it was replaced. Which allowed me to very fast and friendly service. I was in and out in less than an hour. Informed about damage to air filter before it was replaced. Which allowed me to take preventive steps to keep it from happening again. More
by lank1478
Employees Worked With
Xavier Norman
April 22, 2020
Service Though I didn't have an appointment Casey worked me right in. I have used this dealership every since they relocated to Interstate Drive and present Though I didn't have an appointment Casey worked me right in. I have used this dealership every since they relocated to Interstate Drive and present owners have proven track record with me. More
by Ron W
Employees Worked With
Casey Loftis
April 13, 2020
Quality Customer Service Not just speaking about this visit only but my whole experience from start to finish has been great one Thank You Ford Lincoln of Cookeville. Not just speaking about this visit only but my whole experience from start to finish has been great one Thank You Ford Lincoln of Cookeville. More
by jrgreenwood
March 18, 2020
Great Dealer Bought our Edge from Ford/Cookeville. Has been a great experience since we initially walked in to look for a new car. All the staff has treated us i Bought our Edge from Ford/Cookeville. Has been a great experience since we initially walked in to look for a new car. All the staff has treated us in a top notch fashion. Highly recommended. More
by Vet427
Employees Worked With
Casey Loftis
March 13, 2020
The service rep was outstanding. She went above and beyond to make sure I understood the process and was available to speak to while my truck was there. I give her 5+ stars. beyond to make sure I understood the process and was available to speak to while my truck was there. I give her 5+ stars. More
by Allen B
Employees Worked With
Christina Root
