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Ford of Galesburg

Galesburg, IL

4.5
920 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 920 reviews

March 03, 2022

I was amazed by the treatment, they got my car in right away and fixed the same day and delivered it to me at work. Service and treatment like that is rare these days and means the world to me More

by Teena43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
March 03, 2022

Very good to work with on my recall. They all went over and beyond to repair issue in a timely manner More

by RABENAUJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Body Shop Manager , David Rodvold
March 03, 2022

Each time I interact with this dealer I’ve had a great experience! They worked with me on my used car purchase and when I noticed an unexpected issue they fixed it and then even replaced the battery under More

by BJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Doug Miner, David Rodvold
Mar 03, 2022 -

Ford of Galesburg responded

Thank you so much for your kind words. We are so happy that your experiences at Ford of Galesburg have been great! We look forward to helping you with all of your automotive needs in the future.

February 27, 2022

Very friendly and easy to deal with had a good buying experience without spending a lot of time at the dealership no pressure to buy Doug did a great job More

by galesickles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, Doug Miner
Feb 28, 2022 -

Ford of Galesburg responded

Thank you Gale so happy that you had such a good experience. We look forward to helping you with all of your automotive needs now and in the future.

February 06, 2022

It’s a great place to buy a car easy to talk to and work with More

by HLWYNKOOP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2022

Always friendly service. They always thoroughly explain what is going on with our Ford Escape. More

by George Charles (Chuck)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, BRENDA JONES
Jan 29, 2022 -

Ford of Galesburg responded

Thanks Chuck for the kind words! So glad that we can continue to service your Ford Escape!

January 29, 2022

Really appreciate the service department ! They made sure to let me know about inspections I needed and even delivered my car to work when it was finished ! More

by Cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Jan 29, 2022 -

Ford of Galesburg responded

So happy to hear you appreciate our service department!! We look forward to taking care of all your service needs in the future!

January 28, 2022

1st time service experience & disappointed with my vehicle service. Discovered missing & loose lug nuts & low tire pressure. Seems like they were not thorough with their service. More

by mgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BRENDA JONES
Jan 29, 2022 -

Ford of Galesburg responded

So sorry for your experience. Please give us a chance to make it right. Next time please stop in and see me and I will make sure that your vehicle is thoroughly inspected before you leave. Mike Ruark Service Manager

January 26, 2022

It’s a great dealership I would recommend going to the dealership send it has great service and great people More

by anthonydennis271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Doug Miner
Jan 26, 2022 -

Ford of Galesburg responded

Thank you so much for your kind words! We look forward to taking care of all your automotive needs now and in the future.

January 24, 2022

They were very helpful and courteous when servicing my vehicle. The information on the invoice was informative. More

by dab_1375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Jan 26, 2022 -

Ford of Galesburg responded

Thank you for your feedback! Great to hear you were satisfied with your service. We look forward to doing business with you in the future!

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