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Ford of Galesburg

Galesburg, IL

4.5
945 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 945 reviews

December 27, 2021

Friendly staff and helpful they make sure you understand everything .clean place where the waiting area More

by missavageshelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, Mike Ruark
Dec 29, 2021 -

Ford of Galesburg responded

Thank you for taking the time to let us know the staff was friendly and helpful! We appreciate you choosing Ford of Galesburg for your service needs and look forward to working with you in the future.

December 27, 2021

Great service and great communication. I would recommend their service department. Very friendly and helpful More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda
Dec 27, 2021 -

Sam responded

Thank you!

Dec 27, 2021 -

Ford of Galesburg responded

Thank you Sam we appreciate the recommendation!! We always aim to please glad we succeeded look forward to helping you with all your automotive needs in the future!

December 27, 2021

I love the friendly service...I'll DEFINITELY be back when I'm ready to trade,which will be a very long time because I LOVE my car!! More

by thestroms91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans, Stephanie Sloan
Dec 27, 2021 -

Ford of Galesburg responded

-Thank you for servicing your 2014 Ford Escape at Ford of Galesburg!! We appreciate you choosing us ;-) So happy you love your car and we will be here when you are ready for a new one!!

December 27, 2021

Vary professional, was considerate of my time. Gave me a courtesy ride to and from a restaurant. More

by Sgiertz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Standard, David Rodvold
December 27, 2021

Service Department has provided great service support every time I came in for a requested service. More

by sugaied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
Dec 29, 2021 -

Ford of Galesburg responded

Thank you for being a loyal customer we look forward to serving all your automotive needs now and in the future!

December 27, 2021

Service was a nightmare. Had to wait hours for an oil change and smoke billowed from engine bay after. More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baughman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
December 27, 2021

Couldn't ask for better service anywhere. Worked on problem till it was totally resolved. More

by mkpinks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Magee, Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
Dec 29, 2021 -

Ford of Galesburg responded

So happy they were able to resolve your problem

Dec 29, 2021 -

mkpinks responded

Sales and service at your dealership are 1st class. Thanks so much.

December 23, 2021

Friendly costumer service. Greg Stacy is a fantastic sales men who obviously care about his relationship with his costumers. More

by knferry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan
Dec 23, 2021 -

Ford of Galesburg responded

Thank you for being a repeat customer!! Customers like you make it a joy to come to work hope you enjoy your 2012 Dodge Charger!!!

December 23, 2021

Everyone was so helpful to me! It was very calming for a first time buyer! More

by Jalisagoodlow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan
Dec 23, 2021 -

Ford of Galesburg responded

We are so happy that you choose to purchase your 2017 Jeep Patriot from Ford of Galesburg!! It was our pleasure to make the process calming for you!!

December 21, 2021

Good place, good people, always good to come back, never had a reason to go anywhere else. More

by vanfleet49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Magee
Dec 22, 2021 -

Ford of Galesburg responded

Thank you for purchasing your 2013 Ford F-150 from Ford of Galesburg so glad you had a good experience.

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