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Ford of Galesburg
Galesburg, IL
922 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service.
From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 922 reviews
October 15, 2021
Can not say enough about Dustin Evens and Stephanie. They went above doing the best they could .They went the extra miles to get it done .Am very happy about our dealing with them. They made the DIFFE They went above doing the best they could .They went the extra miles to get it done .Am very happy about our dealing with them. They made the DIFFERENCE for my wife and myself. Then They helped our son buy a car. You people are special keep up the good work THANK YOU!!!!!! More
by fishpond4
Employees Worked With
Other Employees :
Stephanie Sloan, Brian Magee, David Rodvold, Mike Ruark
October 13, 2021
My problem was with the detail dept. Crappie job inside and out. I spoke to Mike he made a better setup for me. I just haven't been able to go out because of my husband illness has changed my time to do th and out. I spoke to Mike he made a better setup for me. I just haven't been able to go out because of my husband illness has changed my time to do things out of whack.sorry More
by JOYCECOX
Verified CustomerEmployees Worked With
Mike Ruark
October 09, 2021
We needed a vehicle to pull our travel trailer. We loved the blue Silverado and it just fit our needs. We live in NC, but the staff provided us with everything we needed to license the vehicle when we retur the blue Silverado and it just fit our needs. We live in NC, but the staff provided us with everything we needed to license the vehicle when we returned home. More
by carlenek2
October 07, 2021
Did what they said they would do with a smile. Friendly, helpful and understanding.They followed thru as I would have expected them to do. helpful and understanding.They followed thru as I would have expected them to do. More
by mmlefante
October 07, 2021
Very good service and polite to customers. Nice clean waiting room. Friendly people to deal with waiting room. Friendly people to deal with More
by none
Employees Worked With
Other Employees :
Stephanie Sloan, Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
October 07, 2021
I was treated with respect, and good, speedy service! I will recommend them to others. will recommend them to others. More
by sigiwheeler
Employees Worked With
September 28, 2021
This last visit was for transmission problem about three weeks ago.. While driving intown at a speed under 20 miles an hour the truck jumped out of gear and the wrench lite came on. I had trouble getting th weeks ago.. While driving intown at a speed under 20 miles an hour the truck jumped out of gear and the wrench lite came on. I had trouble getting the truck back to the house 2 blocks away, and it jumped in and out of gear. I then went to the dealership and it performed okay. I had and appointment two weeks ago and they said it was fixed by them reprogramming the computer. Yesterday the truck jumped totally out of gear while driving. I was able to get to a stop sign. After turning the truck on and of several times i was able to get it in some gear and get it back to the house it kept going in and out of gear and racing the engine while getting it home9maybe 1/2 mile. took it to dealership they told me they would try to work it in yesterday or today. I just go back from the dealership over 24 hrs. later and it hasn't been touched, and was told they hoped they could get to it today. Since they were unable to fix it the first time and I was sent on my way with a very dangerous truck, I do think it should have got priority. This is numerous issues that i have had, when i was told they they reprogramed the computer and nothing got fixed. More
by hansonj
Employees Worked With
Gary Vail Sr., Michele Standard
