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Ford of Galesburg

Galesburg, IL

4.5
898 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 898 reviews

January 07, 2021

Colten did a great job helping me get in a vehicle perfect for my family and in my budget! Thank you for everything! We love it! More

by Tiffany Ashby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, Colton Smith
Jan 07, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

January 07, 2021

I Went in for recall On my 2017 Ford Explorer. . Good, friendly service provided. Flexible scheduling. No price issues involved as it was a recall. More

by JHARDINE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

December 30, 2020

The past year. I had my car there for low tire issue and could never get it fixed right. I had it serviced 4 or 5 times, the last time it was there they said I needed a new tire which was $300 I feel I sho More

by Janice Rice
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Michele Standard
Jan 09, 2021 -

Ford of Galesburg responded

Janice we are sorry if you felt the service manager was rude to you. We understand that when you get news you don't like it can be upsetting. We have reviewed all the service information and the tire had a hole in the side that was unfixable due to federal law for safety standards.. Most likely you ran something over. If you had bought your car here we offer a road hazard protection free for the first year on all new cars that can be extended up to 5 years that would have covered the tire. You should check with Ford dealership where you bought the car to see if they offered that coverage.

Jan 10, 2021 -

Janice Rice responded

Clearly you didn't get all the information or you just don't get what im saying. First off , my car history they have isn't accurate. I shouldn't of had to pay for a new tire . As many times it was there they didn't resolve anything until they replaced tire. My low tire light came on more that a dozen times.. even returned from vacation to flat tire at airport. I just don't know why this nail wasn't found long ago. We've done business there for years , now to get this kind of treatment is very disappointing. JANICE RICE

December 30, 2020

Work was done promptly! Friendly atmosphere. Courtesy ride to and from was great. Good explanation of what needed to be done. COVID rules in place. More

by BABUTTS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Standard
Jan 02, 2021 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

December 26, 2020

Really nice guy to work with! I would definitely work with him again on a deal in the future. Found what I wanted and he made it happen More

by Joshwarner85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

December 26, 2020

Yemm Ford has friendly customer service employees and the technician got the problem diagnosed quickly and fixed. The cost of the device was very reasonable. More

by JeffreyGomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
Dec 26, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

December 25, 2020

A very pleasant overall car buying experience. I really appreciated the honest candor from everyone involved. It felt more like I was finding the right car for me than it was about just getting a sale. It More

by dpowell81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan
Dec 26, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

December 25, 2020

Very smooth and easy experience. They worked to find the vehicle we were looking for. It is important to us to deal locally. Thank you More

by rp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

December 14, 2020

Excellent service. Dealership friendly. I even had a chat with the mechanic and he explained the service performed. The service department was extremely friendly and helpful. I recommend them fully. They com More

by Witt.elizabeth.ew
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Dec 16, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

December 13, 2020

Happy with the service from start to finish.Everyone was courteous and friendly. I appreciate the provided check list. Priced a little high but not too unreasonable . More

by mastin492
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Dec 14, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If we can do anything to make this 5 stars please let me know. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

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