Ford of Galesburg - Service Center

Lisa is a wonderful service advisor, explains what my vehicle needs and the cost. She’s not only concerned about the mechanics of the car but the aesthetics also . Great job. vehicle needs and the cost. She’s not only concerned about the mechanics of the car but the aesthetics also . Great job. More

Lisa did her job very well but 4 hours for 4 New tires was ridiculous!!! was ridiculous!!! More

This was my first experience with body shop. Dave made it so easy got appraisal and apparently. When I dropped car off was given a ride home. When I picked car up it was pouring down rain Dave dr Dave made it so easy got appraisal and apparently. When I dropped car off was given a ride home. When I picked car up it was pouring down rain Dave drove my car inside so I wouldn't have to go out in rain. Now this is customer service. My car looked great! Thank you to everyone in body shop More

Wanted new tires put on. They broke my tire pressure monitor system in one of my tires. Upon checking out they tell me this in a “yea, that happens sometimes” kind of way. Th They broke my tire pressure monitor system in one of my tires. Upon checking out they tell me this in a “yea, that happens sometimes” kind of way. They made no offer to repair or replace even though I came in without any such issue. They left my tire pressures all different from 31 all the way up to 42psi and said they just couldn’t reset the computer. That’s just lazy. By the time I got home I knew I couldn’t trust Ford of Galesburg with working on my vehicle anymore. Very disappointed in the service they provided here. More

1 Very very poor. I had my truck towed there. It's a 2010 ford f150. They wouldnt even look at it. They said they worked on it before for the previous owner. They tell I had my truck towed there. It's a 2010 ford f150. They wouldnt even look at it. They said they worked on it before for the previous owner. They tell me the truck can not be fixed because they no longer make a wireharness that it needs. They made some kind of homemade wire harness for previous owner and now the truck is screwed up because of it. Now I bought a junk truck that they wont even try to look at the problem they made. I think that is very poor service to tell a customer that sorry you have a junk truck that we cant do anymore with it. THEY DIDNT EVEN BRING IT INSIDE THE BUILDING TO LOOK AT IT. So they have no idea whats going on with it. More

Great service department, great staff and love that they will pick up a vehicle for service appointments. will pick up a vehicle for service appointments. More

Very friendly, got my vehicle in quickly and serviced. They offered to get me in quickly if I needed anymore services done. They offered to get me in quickly if I needed anymore services done. More

Friendly service Dept. They do a pick up which saves me time. Always call if they recommend extras during oil change. Amazing service! They do a pick up which saves me time. Always call if they recommend extras during oil change. Amazing service! More