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Ford of Galesburg - Service Center

Galesburg, IL

4.5
632 Reviews

632 Reviews of Ford of Galesburg - Service Center

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September 15, 2022

Very courteous and kept me informed on repairs and when vehicle would be ready. Timely work was performed. More

by Dphelps1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID SILL
Oct 10, 2022 -

Ford of Galesburg responded

Thank you

September 02, 2022

Everyone has been kind, above caring and helpful in every way possible.. I feel my Vehicle is in a safe place. I wasn't able to pick up my vehicle after the repairs were completed. I call the dea More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Fell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Boffy, Stephanie Sloan, David Rodvold, Michelle Standard, DAVID SILL
Oct 10, 2022 -

Ford of Galesburg responded

Thank you Rose! It's our pleasure

August 31, 2022

Very friendly! I appreciate they drive me to my work and return my car to me. More

by Kindel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Missy Fell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
Oct 10, 2022 -

Ford of Galesburg responded

Thank you

August 31, 2022

They were professional and kind. Did a thorough job. In a faster time than they thought. More

by PAMJONES72955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2022

Great interactions every time I’m there whether it be my salesman, Dustin Evans, or the service department! More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, DAVID SILL
Oct 10, 2022 -

Ford of Galesburg responded

Thank You

August 04, 2022

Very professional and pleasant people to work with but this sort of thing, 15 words not good More

by Richmanz06
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
DAVID SILL
August 04, 2022

Much friendlier than the last owner. Had a actual conversation with the staff other than the waiting room is over there. They also made time to put my recall master cylinder on while I w More

by Johnboy2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rodvold
August 02, 2022

The tech was not reliable a no show Kay was some what good at keeping me informed. Could have called me earlier in the day. More

by JIM_KEENEY_551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacy 5 stars
July 31, 2022

Picked up our new Maverick in June . Salesman was very good and took his time to get us acquainted with the Hybrid . Later the maintenance department helped us install some extra cup hol More

by Gillett1052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vail, Gary Vail Sr.
July 28, 2022

Had a little communication problem but it was corrected. Otherwise good. Thanks for being there. More

by hellobrendakay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
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