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Ford of Galesburg - Service Center

Galesburg, IL

4.5
659 Reviews
Call Service Center (309) 381-1095

659 Reviews of Ford of Galesburg - Service Center

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March 10, 2022

Did not listen to the problem I was having and failed to fix anything but still charged $152. I would rate this as very poor service! More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know names
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March 10, 2022

My appointment last week was right on schedule, everyone was very friendly and efficient. I had the Works and was very pleased with the service. More

by edawjn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
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Mar 10, 2022 -

Ford of Galesburg responded

Thank you so glad that your experience was friendly and efficient!! We look forward to helping you with all of your automotive needs now and in the future.

March 08, 2022

They are friendly,get things done quickly,always go over the finding with you. Thanks bi More

by BOCKSHS07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans BH, David Rodvold
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March 07, 2022

Quick service, friendly service writer. Nice clean waiting area. Reasonably priced and the total was below estimate. Parts department personnel friendly and knowledgeable. More

by truckerdave505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't catch service writer's name.
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March 06, 2022

Problem not solved. End of story. Multiple attempts at this, no luck. They said they took it for a drive. Not so sure. More

by notfourever
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Stacey
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Mar 09, 2022 -

notfourever responded

I need to update my response. After hearing from Mike in the service department, I would like to lower my rating. He was very rude, unprofessional and uncaring. Did not seem to take my concerns to heart or my safety Thanks, Brian Tucker

Mar 09, 2022 -

notfourever responded

I would also like to add that Mike from the service department hung up on me before our conversation was over. I find that very disturbing and disrespectful. I hope this doesn’t happen to anyone else. Thanks, Brian Tucker

March 04, 2022

I’m service oriented and what I got there showed the same value they put on my repair and I will go back as needed! Trust is important in life and a auto repair is an area that demands it! More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
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March 03, 2022

Good service, timely completion would recommend friends and family members to purchase a vehicle here More

by LARRYANDVERLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
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March 03, 2022

Completed the service requested in an Quick and easy manner with an easy readable review. More

by G
Recommend Dealer
Yes
Employees Worked With
Whoever was working service that day.
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March 03, 2022

We bought our car there they were great then the service has always been Good when we've taken the car there More

by kstropes63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, David Rodvold
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Mar 03, 2022 -

Ford of Galesburg responded

So happy that your experienced at Ford of Galesburg have been great! We look forward to many more great times in the future!

March 03, 2022

Previously dissatisfied with pricing issue. This service I did not recieve a call when the part came in. More

by mastin492
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
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