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Ford of Galesburg - Service Center

Galesburg, IL

4.5
633 Reviews

633 Reviews of Ford of Galesburg - Service Center

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July 19, 2021

They were quick to get parts in and just as quick to get the appointment to have accessories added to my bronco sport 1st edition More

by melissat61462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Standard
Jul 21, 2021 -

Ford of Galesburg responded

So happy to hear that Steve and Michelle were able to quickly get your parts for 2021 Ford Bronco!! We look forward to watching you deck out your new Bronco!!

July 15, 2021

Was treated with respect and never felt I was being taken advantage of. The staff at Yemm was very professional, felt comfortable taking my Lincoln to this dealership and will continue to do so in the future More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, Mike Ruark
Jul 21, 2021 -

Ford of Galesburg responded

Happy to hear that your experience having your Lincoln serviced at Yemm Ford was respectful and professional!

July 14, 2021

They did a great job. They communicated with me on what the problem was and the cost to repair it. The repair was done in a quick manner. More

by wmcobbler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jul 21, 2021 -

Ford of Galesburg responded

We are so happy to hear that you had a great experience at Yemm Ford! We look forward to having you in Yemm Ford family for years to come.

July 01, 2021

Good service. What more can I say? Good service all around. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jul 01, 2021 -

Ford of Galesburg responded

Thank you for using our service department. We are so happy that your experience was good all around. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

July 01, 2021

I purchased my Ford F 150 at this dealership. I trust them and have my service done here. The service I have done is oil changes. Whenever I make the appointment, the staff makes suggestions for othe More

by lsichling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Brian Magee, Michele Standard
Jul 02, 2021 -

Ford of Galesburg responded

Thank you for purchasing and servicing your F150 at Yemm Ford! We are so happy to hear that you trust our staff to take great care of you and your truck. Thank you for sharing your experience at Yemm Ford and we appreciate you!!

June 29, 2021

I can always get in fast, very efficient and always nice. More

by MOULTONCLYDENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jul 01, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2018 Ford Explorer in for service. We are so pleased that your experience was fast,efficient and nice. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 25, 2021

The service team replaced the wrong item without verifying at first. Kept the vehicle much longer to get it right. More

by Shocked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold
June 24, 2021

They didn’t do nothing about my car they had it for almost 2 weeks. They told me they couldn’t get it to act up but yet the same day that I picked it up I went past somebody and it felt like the transm More

by April Moore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michele Standard, David Rodvold
June 22, 2021

Had oil changed and 2 new tired put on. All good except the next day my rear drivers side tire was only 27# and all others different # 39,40,41. Thought they all should have been the same and lower # More

by maryellengerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2015 Ford Edge in for service.I'm glad you had a good experience. I'm sorry about the tire pressure issue and will bring it up with our service techs to make sure that doesn't happen again in the future. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 21, 2021

Service and price were very good. Mechanic got grease on floormats. I had them shampoo it but could have been avoided with a paper mat. More

by justwilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jun 23, 2021 -

Ford of Galesburg responded

Thank you for bringing you 2016 Ford Escape in for service.So happy that your experience with the service and price was very good!! So sorry about the grease on your floormats glad they were able to take care of it. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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