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Ford of Galesburg - Service Center

Galesburg, IL

4.5
633 Reviews

633 Reviews of Ford of Galesburg - Service Center

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June 16, 2021

I started coming here after I purchased car at yemm cheverolet,used and did not like their service so came here then after few times did not like it here thought I would give a 2nd chance and the lady More

by grandmakay07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle was the reason I will be coming back she was excellent and didn't treat me as i knew nothing!, Michele Standard
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2013 Ford Escape to Yemm Ford for service. We are happy that you had an excellent experience with Michelle. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 16, 2021

The service department have always fixed any issue or concerns that we have ever experienced with our Ford Escape. They are highly recommended by us. More

by Les
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for bringing your Ford Escape in for service at Yemm Ford! We are so happy that you had a great experience and would highly recommend Yemm Ford! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 15, 2021

Ready for me when I got there. Car is new so needed no extras. They did put new plates on and I bought front plate holder. I appreciated this as I bought car in AZ and they use only one plate. Everyone More

by KKB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your vehicle serviced at Yemm Ford. Happy to hear that the staff was readt for you and very courteous! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 15, 2021

The service for my f150 was fast, i was in and out in no time. Fast friendly service at the dealorship. I almost forgot ,that oil change coupon helped too.😊 More

by jamescreasy1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your 2019 Ford F150 serviced at Yemm Ford. We are so happy to hear that the experience was fast and friendly! Also so happy you didn't forget to take advantage of one our service coupons.;-) We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 14, 2021

The best. Most caring. Compassionate with emergency need. Took time to correct need although full schedule without delay and added service to save customer added trip.. More

by tinkstoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, Mike Ruark
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your vehicle serviced at Yemm Ford! So happy to hear that your emergency was treated with care and compassion! We strive to treat every customer as family and are happy to hear Mike and Michelle succeeded!! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 11, 2021

Everyone was very nice. They made it easy to get everything taken care of that needed to be and I made it to work on time. Thank you More

by hscutie2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your 2014 Ford Flex serviced at Yemm Ford. We are so happy to hear that your experience was easy and everything was taken care of for you!! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 10, 2021

The appointment was conveniently made. We were on time for appointment and were promply notified that work had been accomplished by friendly courteous techinicians and completed in timely manner. More

by SAMBROOKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ruark
Jun 11, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2018 Ford Escape in for service. We are so happy to hear that you had a friendly courteous experience and your service was done promptly. We hope to have as part of the Yemm family for years to come. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 09, 2021

Great service done in a timely fashion. Friendly staff as well. I've been coming to Yemm for many years and will continue to do so. More

by bgossett1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, Doug Miner, Darrell Perkins, Michele Standard, David Rodvold
Jun 10, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2020 Ford Escape in for service. We are so happy to hear that you had a great experience and your service was done in a timely fashion. We hope to have as part of the Yemm family for years to come. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 04, 2021

Quick classy and professional. They listen and always figure out the issue and solution. We will certainly be back for great local service Thank you More

by thomas.dunker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2019 Expedition Max to Yemm Ford for your service needs. We are so happy to hear that you had a classy and professional experience. It is always our goal to exceed our customers expectations. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 03, 2021

Steve Stone helped out tremendously. He was able to help me get tires on my 1966 F100 so I could drive it back to Florida. Great service throughout the service department. More

by sbick44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Standard
Jun 04, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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