Ford of Galesburg - Service Center

I have only had to type this 3 times to try and do this so one last shot. We have used this service department for years and like their ability to get in and out on time. so one last shot. We have used this service department for years and like their ability to get in and out on time. More

Got me in right away, courteous. The only drawback, making me come up with 25 words. Next time I'll just leave it blank. It's dumb. making me come up with 25 words. Next time I'll just leave it blank. It's dumb. More

I dropped my car off to have looked at on a Thursday called on Tuesday and they said it would be next to be looked at. No contact from Yemm Ford. Called back on Friday said it was next to be looked at. called on Tuesday and they said it would be next to be looked at. No contact from Yemm Ford. Called back on Friday said it was next to be looked at. Told them to forget it because that was the same answer 3 days ago. Picked up car and had never even been moved. Very poor customer service and I have bought over 5 cars from them in the past. More

Great service department here at Yemm Ford. They always try to please you and meet your expectations. I would highly recommend them for all your service needs. try to please you and meet your expectations. I would highly recommend them for all your service needs. More

I’m not real impressed, the last 3 times I’ve taken my vehicles there I have had to take them back to fix again. That is 2 hrs out of my day x 3 x $ 120 =$720 of my money wasted on poor service. I would l vehicles there I have had to take them back to fix again. That is 2 hrs out of my day x 3 x $ 120 =$720 of my money wasted on poor service. I would like to business there but find it frustrating every time I go. I wish I could find a good dealership. More

Friendly from start to finish. Didnt have to wait long. Exsplained everything when finished. Eager and willing to help. I like the way they service my pickup. Thanks Exsplained everything when finished. Eager and willing to help. I like the way they service my pickup. Thanks More

Steve Stone in the parts department is so helpful and kind. You have a valuable employee! He helped me understand recalls and treated me with kindness and too his time to talk to me. I could see that the kind. You have a valuable employee! He helped me understand recalls and treated me with kindness and too his time to talk to me. I could see that the department was busy, be he treated me like I was his priority. Service like this is uncommon these days. He deserves a kudos. More

I like the dealership but I was less than impressed with my last service. Greasy hand prints are easy to spot on a white vehicle. Tools left in my glove box the previous time I had it serviced. Missing lug my last service. Greasy hand prints are easy to spot on a white vehicle. Tools left in my glove box the previous time I had it serviced. Missing lug nut lock socket this time. I just think a little more oversight and quality control are in order. More