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Ford of Galesburg - Service Center

Galesburg, IL

4.5
657 Reviews

657 Reviews of Ford of Galesburg - Service Center

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June 25, 2021

The service team replaced the wrong item without verifying at first. Kept the vehicle much longer to get it right. More

by Shocked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold
June 24, 2021

They didn’t do nothing about my car they had it for almost 2 weeks. They told me they couldn’t get it to act up but yet the same day that I picked it up I went past somebody and it felt like the transm More

by April Moore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michele Standard, David Rodvold
June 22, 2021

Had oil changed and 2 new tired put on. All good except the next day my rear drivers side tire was only 27# and all others different # 39,40,41. Thought they all should have been the same and lower # More

by maryellengerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2015 Ford Edge in for service.I'm glad you had a good experience. I'm sorry about the tire pressure issue and will bring it up with our service techs to make sure that doesn't happen again in the future. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 21, 2021

Service and price were very good. Mechanic got grease on floormats. I had them shampoo it but could have been avoided with a paper mat. More

by justwilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jun 23, 2021 -

Ford of Galesburg responded

Thank you for bringing you 2016 Ford Escape in for service.So happy that your experience with the service and price was very good!! So sorry about the grease on your floormats glad they were able to take care of it. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 16, 2021

I started coming here after I purchased car at yemm cheverolet,used and did not like their service so came here then after few times did not like it here thought I would give a 2nd chance and the lady More

by grandmakay07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle was the reason I will be coming back she was excellent and didn't treat me as i knew nothing!, Michele Standard
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2013 Ford Escape to Yemm Ford for service. We are happy that you had an excellent experience with Michelle. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 16, 2021

The service department have always fixed any issue or concerns that we have ever experienced with our Ford Escape. They are highly recommended by us. More

by Les
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for bringing your Ford Escape in for service at Yemm Ford! We are so happy that you had a great experience and would highly recommend Yemm Ford! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 15, 2021

Ready for me when I got there. Car is new so needed no extras. They did put new plates on and I bought front plate holder. I appreciated this as I bought car in AZ and they use only one plate. Everyone More

by KKB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your vehicle serviced at Yemm Ford. Happy to hear that the staff was readt for you and very courteous! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 15, 2021

The service for my f150 was fast, i was in and out in no time. Fast friendly service at the dealorship. I almost forgot ,that oil change coupon helped too.😊 More

by jamescreasy1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your 2019 Ford F150 serviced at Yemm Ford. We are so happy to hear that the experience was fast and friendly! Also so happy you didn't forget to take advantage of one our service coupons.;-) We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 14, 2021

The best. Most caring. Compassionate with emergency need. Took time to correct need although full schedule without delay and added service to save customer added trip.. More

by tinkstoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, Mike Ruark
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your vehicle serviced at Yemm Ford! So happy to hear that your emergency was treated with care and compassion! We strive to treat every customer as family and are happy to hear Mike and Michelle succeeded!! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 11, 2021

Everyone was very nice. They made it easy to get everything taken care of that needed to be and I made it to work on time. Thank you More

by hscutie2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your 2014 Ford Flex serviced at Yemm Ford. We are so happy to hear that your experience was easy and everything was taken care of for you!! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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