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Ford of Galesburg - Service Center

Galesburg, IL

4.5
657 Reviews

657 Reviews of Ford of Galesburg - Service Center

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April 07, 2021

Great job and response time and service availability, was most pleased with the availability of scheduling a oil change on last minute schedule. Made family very confident on there weekend trip! More

by echotrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
Apr 12, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 01, 2021

Nothing but great things to say about Yemm Ford. They take care of all your consents when trying to diagnose the problems you have with your vehicle. More

by FELSECKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Stull, Stephanie Sloan, Darrell Perkins, Michele Standard, David Rodvold
Apr 01, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 01, 2021

Service manager, Mike, extremely unprofessional. The GM, Brian, extremely unprofessional and lied about every issue. They treat women very badly. Truck does not run correctly. More

by sweetpapap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Magee
March 28, 2021

Waited for work. Mask mandate posted on door but many customers and employees without them. Regardless of how to enforce it with customers employees should abide. More

by rrr958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2021

Check up done quickly. Advised me of issue and gave me a plan of how to best prolong the life of my vehicle with the fix. More

by Abby1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
Mar 26, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

March 21, 2021

The man who helped me was very nice and helpful. The lady who talked with me was rude and not friendly at all. Thank you. More

by giggleslinus2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, David Rodvold
Mar 22, 2021 -

Ford of Galesburg responded

Thank you we appreciate you taking the time and providing us with feedback. We are so happy that David was helpful. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

March 19, 2021

I like the service here. The people that work in the service department are really nice. The people in the cashiers office are usually snooty, but whatever. More

by Dr. Haneghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Mar 20, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

March 18, 2021

They are friendly they understand what you're looking for and they help you. The service they understand your car or truck and they are reasonable More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig, Stephanie Sloan, Brad Sandy, Darrell Perkins, Michele Standard, David Rodvold
Mar 20, 2021 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

March 10, 2021

Very happy I went there. Everyone is very friendly, helpful. While I was waiting, the other customers appeared to be very happy. I didn't hear anything negative - not even about the weather. More

by mrstruck.1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Mar 11, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

March 01, 2021

Yemm Ford scheduled my work promptly. My appointment was for 8AM and I arrived a few minutes early. The staff was already working and checked me in right away. The work was completed within the estimated ti More

by nmiller314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Mar 06, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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