Ford of Galesburg - Service Center

Satisfied Customer The service department personnel always treat me very well as do all the other employees. The service is great and they do a very good job. The service department personnel always treat me very well as do all the other employees. The service is great and they do a very good job. More

Bait and switch. Told a price them they doubled it. Very bad business. Tried blaming it on newer employee. Always something. Dont stand by there word. Be cautious Told a price them they doubled it. Very bad business. Tried blaming it on newer employee. Always something. Dont stand by there word. Be cautious More

👎🏼 Not recommended Our experiences at this dealership have been less than satisfactory! Wait times even with an appointment are unacceptable and the level of service is Our experiences at this dealership have been less than satisfactory! Wait times even with an appointment are unacceptable and the level of service is unsatisfactory. More

Tire repair Constant updates as to what was wrong, what they were doing to fix and how long it would take. When finished we were told what they did to fix! Constant updates as to what was wrong, what they were doing to fix and how long it would take. When finished we were told what they did to fix! More

Great customer service Yemm ford has some of the best people working there. Their service staff is amazing from the service manager to the advisors to the technicians. The s Yemm ford has some of the best people working there. Their service staff is amazing from the service manager to the advisors to the technicians. The sales team is outstanding. Go see Jeff Stephanie Brandon Greg or any of them out there to buy your next Vehicle. More

Time of Repair It took longer than I expected. I brought my car in on 8/2 and didn't get it back until 8/8. Apparently, there was a parts issue, meaning that the p It took longer than I expected. I brought my car in on 8/2 and didn't get it back until 8/8. Apparently, there was a parts issue, meaning that the parts needed were not in stock after starting the work on the car. So the repair was delayed significantly until the parts could arrive. Fortunately I had another car to drive during the prolonged repair cycle. I did tell Ryan Holmes that I didn't want them to hurry to make sure that the repair was done correctly. He stayed with the process and explained in detail why the repair took so long and appreciated my patience. I just wish that the diagnostic process could have identified all the repair parts necessary to the the repair would not have taken so much longer than the estimate. More

Cab filter replaced in recent service Cab filter was not due to be replaced but was found to be collapsed in recent service and replaced. The filter was not the problem. Husband checked wh Cab filter was not due to be replaced but was found to be collapsed in recent service and replaced. The filter was not the problem. Husband checked when got vehicle home because he didn’t think filter was very old. He found the intake screen itself had not been checked and it was blocked. We were leaving on a trip so he cleaned the screen himself. We are happy with service in general, but parts are not cheap and a simple observation would have found the part was not the problem. I wouldn’t have known to check this so next service I am sure filter would have been collapsed again and replaced. This was not only unnecessary charge, if that filter is important enough to be there, it is important enough to work. More

Amazing!!!! I wouldn’t take my FORD anywhere else!!! Only because there isn’t another place that CAN compare !! The automotive center is and always has been great I wouldn’t take my FORD anywhere else!!! Only because there isn’t another place that CAN compare !! The automotive center is and always has been great. !!always done right the first time and if for some reason they miss something ( very rare this happens) they fix it !! More

Dead battery They went above & beyond to help me . Service was fast & dependable. What more can I say everyone was friendly and great. Answered all questions. kUDO They went above & beyond to help me . Service was fast & dependable. What more can I say everyone was friendly and great. Answered all questions. kUDOS YEMM FORD. 😀 More

Very unsatisfied I called for an appointment and asked the price for an oil change and was told 130.00 (diesel). When they brought the bill to me in waiting room it w I called for an appointment and asked the price for an oil change and was told 130.00 (diesel). When they brought the bill to me in waiting room it was 177.00 . They charged me for 2 units of def at 15.95 per unit. Im going to assume that a unit is 2.5 gallons. I know it was not that low and I was not even asked to put it in. I had already purchased 2.5 gallons at walmart for 7.88 and had not put it in. They also said they couldnt give me my 10.00 discount for the rewards program because the computer was down ?????....Never again !!!! More