Ford of Galesburg - Service Center

Service Friendly and explained in detail all they did. They checked all fluids and did tire rotation checked brakes. I don’t have any complaints with them Friendly and explained in detail all they did. They checked all fluids and did tire rotation checked brakes. I don’t have any complaints with them More

Efficient, fair, truthful They did my repairs efficiently,fairly and were truthful with us. They never misrepresented themselves to us at any time. They did job fairly even tho They did my repairs efficiently,fairly and were truthful with us. They never misrepresented themselves to us at any time. They did job fairly even though it was expensive but out of reason I would choose Yemm Ford again without a doubt More

Great service department & dealership! I have always received superior service from Yemm. Very easy to get service for routine maintenance or in the event of unexpected emergency. Very sa I have always received superior service from Yemm. Very easy to get service for routine maintenance or in the event of unexpected emergency. Very satisfied always with the service I receive. Their rewards system saves you money, but their pricing for routine maintenance is very reasonable. It is very reassuring to be driving my vehicle when I know it is running great - thanks to Yemm Ford!! More

fixed a/c Needed AC fixed and checked out. I made an appointment. The service department ere fast and reasonable. The car was washed when I picked it up. Needed AC fixed and checked out. I made an appointment. The service department ere fast and reasonable. The car was washed when I picked it up. More

Hard to get ahold of service department I had a hard time when calling to talk to the service department when I was setting up appointment and then checking afterwards. Had to call, get tra I had a hard time when calling to talk to the service department when I was setting up appointment and then checking afterwards. Had to call, get transferred back twice and then asked if I wanted to leave a message both times. Last time I just told them I would rather hold. It was warranty work More

I was able to get a service appointment when I wanted it. Everyone is friendly and accommodating. I was in and out in a timely matter. The waiting area is comfortable and clean. There was a TV to watch. Everyone is friendly and accommodating. I was in and out in a timely matter. The waiting area is comfortable and clean. There was a TV to watch. More

Service The service department is very unorganized. I have faith that it will be good again. However currently the girl at the desk puts the wrong information The service department is very unorganized. I have faith that it will be good again. However currently the girl at the desk puts the wrong information in every time I get a service. She also seems to be frustrated all the time and makes the customer feel as if they are inconveniencing her. Thankfully Dustin got the situation under control. More

Very helpful I had missed a previous appointment, and had missed it, they were very helpful and fit me in on short notice. They did an oil and filter change, and a I had missed a previous appointment, and had missed it, they were very helpful and fit me in on short notice. They did an oil and filter change, and a tire rotation and multipoint inspection. They were very helpful explaining the details of the inspection and what I needed to do, they offered a cheaper alternative than just replacing the brakes. More

personal service To begin, while I am not a vehicle repair person, as far as I know, the service performed was done correctly. (?) I received a verbal estimate for 4 To begin, while I am not a vehicle repair person, as far as I know, the service performed was done correctly. (?) I received a verbal estimate for 4 jobs to be done of something under $550. After the vehicle was dropped off and service begun, I received a call saying one of things to be done was not a problem but something else requiring a different technician was required. I agreed to not do that at this time since the technician required was not available. Then I was told I was given the wrong labor rate for one of the 3 remaining jobs to be done. The end result was approximately the same cost for 3 jobs as the estimate had been for 4 jobs, $512. After leaving, when I got to my vehicle I found the driver's door partially open and the vehicle unlocked. I had one of the service desk staff come out to see and was told "if it helps any, we have cameras". That doesn't help at all. Finally, I called back after getting home and asked to speak to the service manager, was put on hold, and finally got the voice mail for "Mike". I left a message ask him to call back leaving my number. This all occurred on Wednesday, March 21, 2018. To this date, I have heard nothing from Yemm Ford. I haven't tried to reconnect with them because I've been dealing with family issues which have come about as the result of a 13 year old grandson's heart surgery. More