Ford of Galesburg - Service Center

Cab filter replaced in recent service Cab filter was not due to be replaced but was found to be collapsed in recent service and replaced. The filter was not the problem. Husband checked wh Cab filter was not due to be replaced but was found to be collapsed in recent service and replaced. The filter was not the problem. Husband checked when got vehicle home because he didn’t think filter was very old. He found the intake screen itself had not been checked and it was blocked. We were leaving on a trip so he cleaned the screen himself. We are happy with service in general, but parts are not cheap and a simple observation would have found the part was not the problem. I wouldn’t have known to check this so next service I am sure filter would have been collapsed again and replaced. This was not only unnecessary charge, if that filter is important enough to be there, it is important enough to work. More

Amazing!!!! I wouldn’t take my FORD anywhere else!!! Only because there isn’t another place that CAN compare !! The automotive center is and always has been great I wouldn’t take my FORD anywhere else!!! Only because there isn’t another place that CAN compare !! The automotive center is and always has been great. !!always done right the first time and if for some reason they miss something ( very rare this happens) they fix it !! More

Dead battery They went above & beyond to help me . Service was fast & dependable. What more can I say everyone was friendly and great. Answered all questions. kUDO They went above & beyond to help me . Service was fast & dependable. What more can I say everyone was friendly and great. Answered all questions. kUDOS YEMM FORD. 😀 More

Very unsatisfied I called for an appointment and asked the price for an oil change and was told 130.00 (diesel). When they brought the bill to me in waiting room it w I called for an appointment and asked the price for an oil change and was told 130.00 (diesel). When they brought the bill to me in waiting room it was 177.00 . They charged me for 2 units of def at 15.95 per unit. Im going to assume that a unit is 2.5 gallons. I know it was not that low and I was not even asked to put it in. I had already purchased 2.5 gallons at walmart for 7.88 and had not put it in. They also said they couldnt give me my 10.00 discount for the rewards program because the computer was down ?????....Never again !!!! More

Pleasent courteous informatove Usually only have to have oil changes twice when i had major stuff done they got me right in fixed it pleasent service guys inform you of everything t Usually only have to have oil changes twice when i had major stuff done they got me right in fixed it pleasent service guys inform you of everything they did More

Oil change notice before trip to MN Service center got me in asap to change oil, so I could drive confidently next day to MN. Very gracious too. Thanks for this service Service center got me in asap to change oil, so I could drive confidently next day to MN. Very gracious too. Thanks for this service More

felt like a wanted customer. I wish I could go there for everything I need done. But can't. I always feel welcome there. Quick & friendly. I been going there for years. They have I wish I could go there for everything I need done. But can't. I always feel welcome there. Quick & friendly. I been going there for years. They have never treated me like I was a woman & didn't matter like the other place I have to go for other service. Thanks to All that work there. More

Not real happy Brought truck in for new brakes,wasn't called to say it was completed, drove by saw it was back on lot. Went in to see if it was done, it was, no pape Brought truck in for new brakes,wasn't called to say it was completed, drove by saw it was back on lot. Went in to see if it was done, it was, no paperwork, told to wait in lobby. I told them I would go wait outside. No one came to tell me paperwork was ready, after half hour I went back in and was told paperwork was with cashier. This is the second time in two weeks I have had to wait because paperwork wasn't done . The first time I was called and told it was completed but when I arrived no paperwork . Very frustrating, More

Promptness They always answer any questions I have. They explain everything that was covered during service of my car and point out and future concerns I may h They always answer any questions I have. They explain everything that was covered during service of my car and point out and future concerns I may have. More

35,000 mile checkup Pleasant,efficient,and courteous of our time. Reccomendations made but not pushy. Brian phoned me with information I requested prior to visit. Excel Pleasant,efficient,and courteous of our time. Reccomendations made but not pushy. Brian phoned me with information I requested prior to visit. Excellent followthrough. Polite More