Ford of Hialeah LLC

I was looking for a top of the line for a 2022 F-150 Platinum. They avertized it for $78,180. Now this is a hard to find vehicle but not impossible. I inquired about it through the Autotrader. It was av Platinum. They avertized it for $78,180. Now this is a hard to find vehicle but not impossible. I inquired about it through the Autotrader. It was available because someone ordered it and chose not to pick it up. So Isreal calls me to see if I'd like it, of course I did. He calls me back with the price, taxes and fees included - $93,180. He added $10,000.00 because of the "rarity" of the truck. Shake Down! Thanks but no thanks. That same day, I bought my new 2022 F-150 Platinum from another dealer at the Original price. No wonder the place only has 2.5 stars. I'm surprised it's that high. I love my new truck. The hands free drive is like being a passenger in the driver's seat. More

The sales person was very professional and did everything right to make the sales experience perfect. He taught us how to use every feature. He gave us time to think about our purchase and never pressured du right to make the sales experience perfect. He taught us how to use every feature. He gave us time to think about our purchase and never pressured during the process. The financial person was also very professional and had a great sense of humor. More

Roberto is fantastic! Bought a Ford F 150 Shelby from this dealership and they handled everything perfectly. this dealership and they handled everything perfectly. More

I had to deal with the parts department of Gus Machado Ford. Sad to say that I had to order the part, and it would take 2 days and today ia a week I am waiting and I have not heard from the parts departme Ford. Sad to say that I had to order the part, and it would take 2 days and today ia a week I am waiting and I have not heard from the parts department or the guy that I placed the order with and it is now I 7 days and nothing has happened, so I bought the part at another dealership and they were very pleasant and I will have the belt tomorrow and I am very pleased the the salesman and the manager I will have nothing left with Gus Machado Ford, or anyone of their staff, really a HORRIBLE EXPERIENCE DEALING WITH THE STAFF of Gus Machado Ford. More

What a nightmare. My Ford entered for regular oil service and replacement of rear brakes (over $400 invoice) and got out with a problem in the front suspension. Later they charged me an additional $ 176 for and replacement of rear brakes (over $400 invoice) and got out with a problem in the front suspension. Later they charged me an additional $ 176 for a revision and provided a repair quote of $ 2,160. The problem? just alignment, because when they rotate the front tires modified the alignment. This dealer sooner o later will be out of business. Do not ever stop by Gus Machado. More

Helen Banegas1 review5 minutes agoNEWI can’t believe Helen Banegas 1 review 5 minutes agoNEW I can’t believe this dealer is really big but from steeling peoples money when you give them the money th Helen Banegas 1 review 5 minutes agoNEW I can’t believe this dealer is really big but from steeling peoples money when you give them the money they’re the nicest people but when it comes to give you back what is yours they even hang up the phone on you Son unos ladrones descarados Le roban a la genre descaradamente Ni vayan ahi de quedan con su carro y dinero More

It is extremely hard to find a reputable dealership that stands by its word. Gus Machado Ford Hialeah, is a game changer and is worth mentioning as a breath of fresh air, and deserve a certificate of excell stands by its word. Gus Machado Ford Hialeah, is a game changer and is worth mentioning as a breath of fresh air, and deserve a certificate of excellence. More

TERRIBLE! On 2/13/21 I began going truck shopping. I was in the market for a 2021 F250 6.7 Lariat. However the exact truck I wanted was not available in the entire state of Florida with the color and additi in the market for a 2021 F250 6.7 Lariat. However the exact truck I wanted was not available in the entire state of Florida with the color and additional options I wanted. If was going to spend over 70k on a truck then I wanted it to be exact to my specs. So I decided it would be easier for me to have a truck custom ordered. I was in contact prior with Ford Marketing and I had a complete build list with the total MSRP of the truck as well as I knew what was the invoice price of my build. Needless to say I was more prepared than the staff. When I pulled into park at Gus Machado there were about 5 salesmen and woman sitting on the corner of the building playing loud music and eating pastries. I figured that they were not ready to do business so I grabbed my paperwork and began walking toward the entrance to try to speak with someone professional. As I'm walking I can hear one of the saleswomen yelling at me over the music if I needed help. I proceed to ignore her as she was very annoying. She continues until I make it to the door. She sprints over to me and ask if I need help for a 5th time. I tell her no thanks that I'm going inside to speak to someone to order a truck. She asks what truck i want and I tell her a F250 Lariat. So her response was to tell me she has 2 on the lot to chose from to which I say I'm here to order a custom truck and I have a build list ready to go. I would like to speak to someone to negotiate a price as well as any fees that they may try to sneak in. As I am explaining myself to her another salesman walks over to me and cuts me off to tell me that I would be paying full MSRP shown on my build list and whatever dealer fee is posted no matter what dealership I went to. To which I laughed and called him a liar. I guess he took me as a young kid (25 years old) and thought he could screw me over. But I had already visited 6 dealers prior and had 4 offers in writing with all the fees. After I laughed in his face I told him to continue eating his pastries that he was a waste of my time and I walked back to my car. I didn't get any names and the website does not show their staff but if the dealership wants to verify this encounter check your cameras February 13 2021 around 1 pm. I get out of a silver sedan and you can see our encounter at the front door. I was ready to make a deal with cash on hand if it wasn't for your terrible salesman. What a joke. Stay away from this dealership!! More

I went to service today after waiting for my appointment for a month , Mike the guy in service total ignored me, I wasted my time. for a month , Mike the guy in service total ignored me, I wasted my time. More

This dealer should be out out of business. Run As fast as you can and don't make the mistake of purchase a car here. They will lie to your face. I went two weeks ago I was told by salesman that the car I pur you can and don't make the mistake of purchase a car here. They will lie to your face. I went two weeks ago I was told by salesman that the car I purchased didn't not had any accident went I checked the carfact the car had 2 accident they are just scamming people and lying in your face went I when back I asked to speak to the manager "Angel Ledus" he was even worst and give all kind of excuses treated me like a doormat. This people are sick they even were laughing in my face. No respect for anyone they think they untouchable. The worst experience ever. I'm now in a campaign against this dealer. More