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Ford of Latham - Service Center

Latham, NY

3.9
214 Reviews
Call Service Center (518) 328-3387

214 Reviews of Ford of Latham - Service Center

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December 31, 2024

My experience was excellent all around. The service was timely, my service advisor, Katie, was communicative and friendly, and the facility was convenient and comfortable. More

by andersonmattd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen
Report | Print
Dec 31, 2024 -

Ford of Latham responded

Ford of Latham is glad to know our team provided you with timely service. Thank you for recognizing the effort we put into offering convenience and comfort. Your feedback is appreciated, and we look forward to serving you again.

December 30, 2024

Quick service. .plenty of room room to sit quietly and listen to sum great tunes playing More

by KRAMOB7
Workmanship
Recommend Dealer
Yes
Employees Worked With
Employee at service center
Report | Print
Dec 30, 2024 -

Ford of Latham responded

Ford of Latham appreciates your feedback. Glad you liked the atmosphere during your visit.

December 29, 2024

I was extremely satisfied with Dan the service advisor. He answered all my questions and was professional and friendly More

by MHAGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan my service advisor at Latham Ford
Report | Print
Dec 29, 2024 -

Ford of Latham responded

Thank you for sharing your experience. We're glad our team provided helpful and professional service. Your feedback is appreciated by everyone at Ford of Latham.

December 28, 2024

The service department is very knowledgeable and so friendly. They make you feel like you are part of their family. More

by MARJIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen.
Report | Print
Dec 28, 2024 -

Ford of Latham responded

Thank you for your kind review. Ford of Latham is dedicated to providing service that feels just like home.

December 28, 2024

I walked in with a battery problem. They to me right in and an hour later, all fixed. More

by PSOCHOCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Dec 28, 2024 -

Ford of Latham responded

Ford of Latham appreciates your feedback. Glad we could help with the battery issue. Take care.

December 26, 2024

At first I was not happy with the sales department for not following up on promises made by my salesman who no longer works there but with the help of Vanessa Andrew I was able to get my issues resolved a More

by JMCCHILDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John d
Report | Print
Dec 27, 2024 -

Ford of Latham responded

Thanks for sharing your experience with Ford of Latham. I'm glad our team was able to help resolve your issues and get you on track. We’re here if you need anything else.

December 23, 2024

Very nice facility and courteous staff! Don in service dept. gave me a tour of their new facility and answered any questions I had. Coffee was delicious!!!! More

by Dan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don and Tim.
Report | Print
Dec 23, 2024 -

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

December 22, 2024

Great service, employees are kind, helpfully and friendly. I highly recommend this car dealership. Thank you! More

by SCOTT.RHIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Report | Print
Dec 22, 2024 -

Ford of Latham responded

Thank you for the great review. Ford of Latham appreciates your recommendation and kind words about our team.

December 22, 2024

100% satisfied with the service done to my ford f150. Always bought and had my truck serviced down the road and needed to make a switch snd I’m glad I did !!! More

by MARKFRIEDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Dec 22, 2024 -

Ford of Latham responded

Thank you for choosing Ford of Latham for your Ford F-150 services! We’re glad to hear you're satisfied.

December 21, 2024

Great Customer Service. Go above and beyond to find and fix issues with my vehicle More

by WRX2178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mannetti
Report | Print
Dec 21, 2024 -

Ford of Latham responded

Ford of Latham appreciates your kind words about our team. Glad we could help with your vehicle!

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