Ford of Latham - Service Center

2nd bad experience within months. Dropped truck off for an oil change appointment and never heard when it was done. Called after 3 hours of not hearing anything and was told they didn Dropped truck off for an oil change appointment and never heard when it was done. Called after 3 hours of not hearing anything and was told they didn’t know what was going on. No one called back so I went in 4 hours later and had to wait another 15 minutes because they couldn’t find my key. Save your phone call and coupons will not be back. More

I had an appointment to get my car diagnosed on September 13 at 9am. However it was never done!!! AND when I called at 4:30 I was told it couldn’t be done the next day because there wasn’t anyone there to 13 at 9am. However it was never done!!! AND when I called at 4:30 I was told it couldn’t be done the next day because there wasn’t anyone there to do it. No one called us, I had to call you. We decided not to leave it over the weekend since we had doctor’s appointments the following week. As I went to start it the battery was dead and I couldn’t get into car. Then I was asked if we wanted to make another appointment. I already waited three weeks for this one. More

I waited 3 hrs for oil change, inspection and tire rotation even though I made an appt 3 weeks prior. 45 minutes waiting for my bill. They could not update my address in computer nor give me an estim rotation even though I made an appt 3 weeks prior. 45 minutes waiting for my bill. They could not update my address in computer nor give me an estimate of repair. Upon arrival at home I realized I still had last year's inspection sticker. When I called I was told I would be called later for resolution. 2 days later-no call. Everyone was polite but no follow through. More

Have an appt today to get a mobile oil change done. .that was 10am…it’s now 1115am…I’ve called about 6 times or so…all you get is voicemails…finally got a live person and she said they’d get back to me. .that was 10am…it’s now 1115am…I’ve called about 6 times or so…all you get is voicemails…finally got a live person and she said they’d get back to me..that’s 45 min ago.:::horrible More

Took my vehicle to Ford on April 20;2024 for a Transmisson flush, in mid-June 2024, got a transmission default warning service now, i made an appointment for July 1,2024 at 11am for a diagnostic o Transmisson flush, in mid-June 2024, got a transmission default warning service now, i made an appointment for July 1,2024 at 11am for a diagnostic of my transmission, was told my it would take 2 weeks and i would have to leave my vehicle, went back on July 5,2024 spoke with kate S was advised to bring vehicle back, I drop it off that night around 8pm. called back July 10,2024 spoke with Kate again claim diagnostic would be done that day & will call back with the outcome. I received a video from a tech named Mark doing a walk around my vehicle telling me what's wrong with it and he would price everything out. Went back to Ford on July 11,2024 to pick up my car, they couldn't find my keys or the paperwork, after almost 2 hours my keys was found in the technician's toolbox, no paperwork. I've been trying to get the invoice for days each time I got there is always an issue with the printer or computer. I spoke with Rob on July 13,2024 via the phone and told him what I need I stop by Ford around 915am, once I got there it was a different story was unable to pull up the invoice, was promise by Rob, would have it July 15,2024 guess what no invoice Garret I think that was his name claim the system crashed and my information was lost. Now I am afraid to drive my vehicle, they never did the diagnostic but said it was done. More

My recent service visit with Latham ford was the worst experience. Took my car in for an inspection and find out that it won't pass due to tint on my windows. Problem is, no tint has been added to the wi experience. Took my car in for an inspection and find out that it won't pass due to tint on my windows. Problem is, no tint has been added to the windows. I purchased the car from a Ford Dealer in Florida. First the manager of the service department tells me that the windshield can not block any light, which by NY state inspection is incorrect. When I told him that the NY website states you can only block 30% of light through the windshield he informed me that I was wrong and that he should know because they are inspection certified. Well, when his mechanic came out, he informed his manager that it was 30% not 0%. Then when I ask what the reading was, they told me 50%, I asked if they could show me a standard that is 50%. The manger then proceeds to try and be funny, and states, when we bring your car out, we will be able to show you. I am in the processes of looking for a new car, I will not be going to a place that treats people like this, and I would not recommend anyone else to go there. More

Purchased last 3 vechicles there. Need service cannot get a call back. Seems the move made them very difficult to deal with. Will look for a new place for service Need service cannot get a call back. Seems the move made them very difficult to deal with. Will look for a new place for service More

Staff service manager and contacts were all great. Helpful through the whole thing more than helpful through the whole thing. Helpful through the whole thing more than helpful through the whole thing. More

Absolute chaos at the service department here, regret chosing them. Dropped off for a list of things and diagnostic. They told me the next day, I was never called the next day, could not get a hold of an chosing them. Dropped off for a list of things and diagnostic. They told me the next day, I was never called the next day, could not get a hold of anyone the next day nor 24 hours after that, decided to take an Uber there to actually speak to someone. When I showed up my car still wasn't ready, I'd have to wait an additional 72 hours after that. They dropped my car off at my house when it was done, garbage and extra parts in passenger seat, leather on front seat was scratched, gave me an attitude when they dropped it off. Things got stalled because multiple people and techs called out sick, just leaving my car disassembled in the garage. More