Ford of Latham - Service Center

I walked in with a battery problem. They to me right in and an hour later, all fixed. They to me right in and an hour later, all fixed. More

At first I was not happy with the sales department for not following up on promises made by my salesman who no longer works there but with the help of Vanessa Andrew I was able to get my issues resolved a not following up on promises made by my salesman who no longer works there but with the help of Vanessa Andrew I was able to get my issues resolved and scheduled for repair She was a great help More

Very disappointed with dealing with issues I have had with my vehicle since I took possession used car department not make good on anything I was promised by salesman to be repaired or replaced with my vehicle since I took possession used car department not make good on anything I was promised by salesman to be repaired or replaced More

Very nice facility and courteous staff! Don in service dept. gave me a tour of their new facility and answered any questions I had. Coffee was delicious!!!! Don in service dept. gave me a tour of their new facility and answered any questions I had. Coffee was delicious!!!! More

100% satisfied with the service done to my ford f150. Always bought and had my truck serviced down the road and needed to make a switch snd I’m glad I did !!! Always bought and had my truck serviced down the road and needed to make a switch snd I’m glad I did !!! More

Great service, employees are kind, helpfully and friendly. I highly recommend this car dealership. Thank you! friendly. I highly recommend this car dealership. Thank you! More

Great Customer Service. Go above and beyond to find and fix issues with my vehicle Go above and beyond to find and fix issues with my vehicle More

I've left five messages asking about my parts that have been on order for more than two weeks and no one has bothered to return my calls. That is both rude and absurd. been on order for more than two weeks and no one has bothered to return my calls. That is both rude and absurd. More

Helpful informative friendly new place very nice please do not have cooking channel on especially at lunch time! do not have cooking channel on especially at lunch time! More

My car was in need of service due to two recalls. Ford of Latham mentioned that they'd have to order parts before we scheduled an appointment - and that's what they did. (They were given the exact re Ford of Latham mentioned that they'd have to order parts before we scheduled an appointment - and that's what they did. (They were given the exact recall numbers). Once the parts were in, I scheduled an appointment. Dropped my car off and was told that it would be finished well before 5PM and that I'd receive a call when it was ready for pick up. I never received a call. When I called at 5PM, I was sent to the voicemail of my service advisor and he never called me back. I went to the dealership and was told that: "we could not close your recalls because we needed parts to do so." ?????? I was told that the parts were already ordered and in their possession. They were not prepared for my appointment and they did not communicate well. More