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Ford of Latham - Service Center

Latham, NY

3.9
214 Reviews
Call Service Center (518) 328-3387

214 Reviews of Ford of Latham - Service Center

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February 04, 2025

My service appt was nothing but easy and smooth. Don communicated every step of the way, in detail and was so courteous! He went out to bring my car around from the back lot so I didn't have to go s More

by ANDREA.FAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don in Service Dept
Report | Print
Feb 04, 2025 -

Ford of Latham responded

Thank you, Andrea! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

January 28, 2025

The technician arrived promptly, was professional and very courteous. He is an excellent representative for your company. More

by CONTACTVICM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Jan 28, 2025 -

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

January 27, 2025

Service dept. Dealing is good. Went there for an oil change and they did it quickly but they should check the fluids and tires pressure too. More

by gilani106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Jan 27, 2025 -

Ford of Latham responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ford of Latham to be a positive one. Please don't hesitate to reach out if you need anything else.

January 26, 2025

Everything was explained very clearly. Staff was very attentive and kind and courteous. Kudos to Katie Breen. More

by abl82758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen
Report | Print
Jan 26, 2025 -

Ford of Latham responded

Thank you! Katie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

January 25, 2025

As in the past Dan my service man. was great and went above and beyond for me More

by MHAGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Manetti service manager
Report | Print
Jan 26, 2025 -

Ford of Latham responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Dan and our team. Please don't hesitate to let us know if we can be of further assistance.

January 23, 2025

Katie Breen -service advisor is amazing. Outstanding customer service. Kept me updated the entire time my car was being serviced. More

by maryjo1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen
Report | Print
Jan 24, 2025 -

Ford of Latham responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ford of Latham to be a positive one. Please don't hesitate to reach out if you need anything else.

January 22, 2025

Very accommodating when I walked in without an appointment. Katie was very pleasant and took care of me. More

by JDEBLASE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen/service department
Report | Print
Jan 23, 2025 -

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

January 22, 2025

Service department was very helpful and helped with a loaner car when they had to order another part to complete the job Dan and Vanessa were both very helpful More

by JMCCHILDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Andrew
Report | Print
Jan 22, 2025 -

Ford of Latham responded

Thank you for your business and this review. We're happy to hear Vanessa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2025

Hunter our salesman was top notch, very knowledgeable and ready to help with the selection of vehicles More

by MBELANG51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Jan 21, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 19, 2025

No video showing what was done. Issue w moonroof not fixed. Created new issue. Service dept never called back. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich in service
Report | Print
Jan 22, 2025 -

Ford of Latham responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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