Ford of Peoria - Service Center

Have more issues with my car now than I did prior to being in the shop. They installed a part incorrectly causing all kinds of problems. Very disappointed being in the shop. They installed a part incorrectly causing all kinds of problems. Very disappointed More

This dealership and most specifically their service department is amazing. I live an hour and twenty minutes away and I took my Dads car to our local Ford dealer to diagnose the windshield wiper proble department is amazing. I live an hour and twenty minutes away and I took my Dads car to our local Ford dealer to diagnose the windshield wiper problem. They did nothing. I decided to take the car to Ford of Peoria on Pioneer Park. They diagnosed and fixed the problem in no time. In the course of replacing the motor for the wipers the windshield was accidentally damaged. Again, no problem for them. They replaced the entire windshield and gave me a loaner car on the day of the windshield replacement. I will drive the hour and a half to have our cars serviced at Ford of Peoria on Pioneer Parkway. I can’t say enough good about this dealership. Even from the moment of driving up to the service lane area these folks exude professionalism and care. More

At a recent visit to have my car serviced, i came in contact with Ron Herman in the service department. He is one of the rudest people I have had to speak to at the Ford of Peoria. He should be educated contact with Ron Herman in the service department. He is one of the rudest people I have had to speak to at the Ford of Peoria. He should be educated to look at the customer while talking instead of eating and staring at the computer. I feel he is very arrogant and looks down upon women like I did not know what I was talking about. Will not be back. . More

Their service department is horrible. I've had 3 interactions with them, none of felt good. One was replscement of rear suspension when months later I was replacing brakes I noticed a b I've had 3 interactions with them, none of felt good. One was replscement of rear suspension when months later I was replacing brakes I noticed a backed out bolt on a control arm. It was thoroughly cross threaded and had to be replaced. Clearly someone was overly aggressive with an impact. Next was an instrument cluster with a failed screen that I had to twist their arms endlessly to just replace because they wanted to upsell me on "diagnostics" when it was a clear screen failure. And the final time that finally got me to take the time to review was when my pcm failed and after doing a swap needed a simple reprogram. They flat out refused and were rude to boot. I wasn't asking for free work, and if somehow the pcm bricked I had recourse with the supplier of it, so really only liability for them was if they messed up something else on the can bus which would very much be their fault. It's a clear attempt to drive more parts sales beyond the minimum for the car's condition. For the manager to tell me he didn't want to waste his time talking to me was rude, unprofessional and given tbe circumstances smells of someone who doesn't understand owners right to service philosophy (given that it was a sort of you do any work then you are dead to us response) that has worked its way into law in many states. More

Would never get a vehicle serviced here. Warranty issue should be fixed quickly. Was lied to for 10 days while they had it for 10 days other services not performed. Terrible customer service. should be fixed quickly. Was lied to for 10 days while they had it for 10 days other services not performed. Terrible customer service. More