Ford of Peoria - Service Center

Our experience with Green Ford has been less than stellar. We bought a vehicle in June & were told by Mario it came with a lifetime power train warranty. Turns out that was just a ply to sell it....d stellar. We bought a vehicle in June & were told by Mario it came with a lifetime power train warranty. Turns out that was just a ply to sell it....don’t trust the salesmen!!! We had a check engine light pop on a week after purchasing & It’s not being honored. We now have a $3000 fix that we were told would’ve been covered. Would highly caution against this place... More

Crappie service Green Ford's service center sux I've had my my brand new 2017 explorer in the shop twice for exhaust fumes getting in the cab brakes were grinding in Green Ford's service center sux I've had my my brand new 2017 explorer in the shop twice for exhaust fumes getting in the cab brakes were grinding in the back and have a rattle in the front kept my vechile for nine days total finally go to pick it up and they inform us they didn't do anything to our vechile wanted us to ride around with their tech and let him know when we smelled anything what a joke will be getting rid of this turd as soon as I can and their service center just sucked last ford I'll own More

Friendly, but long wait Had to wait 1 hour and 45 minutes for an oil change after being told it would be a 30 to 45 minute wait. When it was finished the guy said it had b Had to wait 1 hour and 45 minutes for an oil change after being told it would be a 30 to 45 minute wait. When it was finished the guy said it had been done for awhile but he was caught up in some other work so couldn't let me know. While I was waiting someone else was talking about how they waited for 1.5 hours last time they were there for an oil change. Other Ford dealerships I've been to have walked me through the "assessment" at the end. At Green, they just handed me the sheet. Waiting area was nice, staff was very friendly. Also have shuttle service which is convenient. Looking back I would've used it had I known it would take as long as it did. I'd recommend this place if you've got time to wait. More

The Works Oil change, tire rotation. I was on a tight schedule and they got me in and out so I could stay on schedule and make it to a very important event, gra Oil change, tire rotation. I was on a tight schedule and they got me in and out so I could stay on schedule and make it to a very important event, grandparents day. More

Service Dept I came in to have my oil changed and tires rotated. I had an appointment at 1000. I arrived at 0950. Everyone was very friendly. My service was not I came in to have my oil changed and tires rotated. I had an appointment at 1000. I arrived at 0950. Everyone was very friendly. My service was not completed until 1134!!! That seems a bit long for an oil change esp when some people came in after me were done before me. I asked about this when I was checking out. I was told that everyone was in a rush to get their car serviced before the holiday. I agree, that's why I was there. I had an appointment and was surprised by the length of time it took to get my service done. More

Service dept Service team at Greens are always very helpful and friendly! From basic maint to tires and complicated repairs their team have handled them all for m Service team at Greens are always very helpful and friendly! From basic maint to tires and complicated repairs their team have handled them all for me. More

Good Job Green Ford Service Team did another great job meeting my expectations... Really appreciate their professionalism handling and attention given to my ve Green Ford Service Team did another great job meeting my expectations... Really appreciate their professionalism handling and attention given to my vehicles needs... Thank You More

Oil change Dropped in end of the day, had the oil changed and they made an appointment for future services. Even offered to stay late to patch a tire with a nail Dropped in end of the day, had the oil changed and they made an appointment for future services. Even offered to stay late to patch a tire with a nail in it. More

Great people make great things happen It is the service people there that keep me there, plus the high quality of work they perform. Great attitudes twords making sure that I am satisfied. It is the service people there that keep me there, plus the high quality of work they perform. Great attitudes twords making sure that I am satisfied. Thanks. More

A Little Disappointed I purchased my 2014 F150 at Green Ford new and as I believe in OEM M&R have always taken here for service... This engagement has me questioning my dec I purchased my 2014 F150 at Green Ford new and as I believe in OEM M&R have always taken here for service... This engagement has me questioning my decision to spend my money here... The young man that helped upon arrival was very enthusiastic and engaging but failed on the execution end of things.... I needed oil change along with tire rotation... Additionally, I asked for a quote for new set of tires and a quote from the body shop for hail damage my truck had received... Upon returning to dealership that evening to settle bill and retrieve my truck, I was informed my tires did not need replacing thus no quote was prepared... I know tires are still good but want to prepare cash fund for when needed... Additionally, no quote for the hail damage was prepared either so I had to take the time to go to the body shop and wait while truck was inspected and quote prepared... I was on a serious time crunch which is why I'd asked for these items to be performed while I was at work and no one was constrained on time or temperament.... Was a good bit disappointed and considering other options for future vehicle needs... I had a relationship with a top tier Ford dealership in past so I know what great customer service is and this, unfortunately, ain't it!! More