Ford of Peoria - Service Center

Superior Service Team! I had my car worked on within the last few months, and the same issue came up. I stopped by the dealership, and not only did they fix it right then an I had my car worked on within the last few months, and the same issue came up. I stopped by the dealership, and not only did they fix it right then and there, they remembered me, and treated me with such great customer service!! I am impressed with the teamwork, professionalism and speed that they corrected the problem. I recommend Ron Hermann and his team to anyone who wants great service in the tri-county area. More

15 month service The check in process was fast and the person was courteous. The waiting area was comfortable. I did not have to wait too long. It was actually shorter The check in process was fast and the person was courteous. The waiting area was comfortable. I did not have to wait too long. It was actually shorter than I thought it would be! More

Repair Visit Disappointed in the quality and cost of repair. Very expensive repairs that appeared to be beyond what was needed. I was very disappointed in this r Disappointed in the quality and cost of repair. Very expensive repairs that appeared to be beyond what was needed. I was very disappointed in this repair. More

Transmission We had our transmission repaired rebuilt twice they're needed 1000 miles and we're broke down now were in Fargo North Dakota waiting to find out abou We had our transmission repaired rebuilt twice they're needed 1000 miles and we're broke down now were in Fargo North Dakota waiting to find out about getting it fixed in the way the people handle dollars so far I want to write recommend the dealership right now they have not been helpful or ask anything they can do the only person is Mary and she's helped us out bills been very good and help yourself to any other questions please call me and I can tell you more my telephone number is 270-881-2270 please call me I'd like to tell you more thank you very much and have a great day More

Service dept Thank you Ron Hermann ....in service 👍Able to get in same day for service, he is always great to work with and so friendly...thanks again Ron. Thank you Ron Hermann ....in service 👍Able to get in same day for service, he is always great to work with and so friendly...thanks again Ron................... More

Poor customer service I dropped my car off on a Friday morning (I had a scheduled appointment). I didn't hear anything at all on Friday so I called Saturday. The service I dropped my car off on a Friday morning (I had a scheduled appointment). I didn't hear anything at all on Friday so I called Saturday. The service department was already closed so I had to wait until Tuesday (Monday was a holiday). Tuesday morning I received a call and my car hadn't even been looked at (on Friday or Saturday). They provided a solution to fix my car, although I'm not sure it's the right one as I think there is still something wrong with my car and they were just trying to avoid having something covered under warranty. More

Long wait, poor quality The dealers a little pricier than Lube Stop, but I figured they should be pros with a Ford car and thought the free car wash was worth it. I was wron The dealers a little pricier than Lube Stop, but I figured they should be pros with a Ford car and thought the free car wash was worth it. I was wrong. I showed up on time for my appointment. My car than sat for 20 minutes at the entrance of the garage with no one working on it. After about an hour and a half for a normal oil change, I was told it was ready. The rep then tried to encourage that I leave a positive review and not mention the extremely long wait. Upon arriving at my car outside, there was crud and soap xxxx all over the windshield and hood of the car. Trust me, the car wash isn't worth it. Soon after being serviced, I was driving my car and the low tire pressure indicator light popped on. I had to pull over in a storm to add air to my tires. Instead of the cars recommended 33 psi, both tires on the drivers side had 23 psi. Clearly whoever adjusted air pressure on the drivers side wasn't paying attention. Needless to say, I won't be back. I'll get quicker and better service at Lube Stop and pay for a car wash elsewhere. Not sure who I directly worked with at the service shop. More

oil change My scheduled appointment for the works oil change and tire rotation was on time, quick, without incident. Staff was friendly waiting area clean and co My scheduled appointment for the works oil change and tire rotation was on time, quick, without incident. Staff was friendly waiting area clean and convenient More

Service was well organized and efficient. I have my car serviced here always and I am very satisfied. I will come back for service here. was well organized and efficient. I have my car serviced here always and I am very satisfied. I will come back for service here. More