Ford of Port Jeff

Incompetent Ordered a new key. When they “programmed it”, it wouldn’t open or close the doors and trunk remotely. I tried returning it, but the manager and owner Ordered a new key. When they “programmed it”, it wouldn’t open or close the doors and trunk remotely. I tried returning it, but the manager and owner refused to refund the money. They programmed it again, and it worked, but in the process they deactivated my prior key!!! (Which was working just fine until then). And BTW they charged $268 (!!!!!) for the new key, after telling me it over the phone it was going to cost ~$6& ! They charge for tge key in “2 pieces” but they omitted to tell me the full price. Same dealership deactivated the remote starter when they installed the car alarm for over $700 last year. The owner offered an apology and asked if he could make me a cup of coffee, but refused to refund the $268 paid for the new key! More

Nice guys but unable to keep up with demand. Very nice people. Their Sales People got me the truck I wanted and terms I wanted. Unfortunately they are unable to "Service what they sell", it tak Very nice people. Their Sales People got me the truck I wanted and terms I wanted. Unfortunately they are unable to "Service what they sell", it takes an extraordinary amount of time to get a service visit. Again they're nice guys but they haven't enough staff to get the jobs done. I have a 2016 F 250 with an ignition failure (it happens) that would be covered by warranty. Now I have to pay someone else to fix or go to a dealer with adequate staff cause Ramp can't get to it in less than a week. More

Thank you, Ramp Ford! I remain impressed with my entire experience at Ramp Ford. From the moment I walked in and was immediately acknowledged with a great warm smile by Way I remain impressed with my entire experience at Ramp Ford. From the moment I walked in and was immediately acknowledged with a great warm smile by Wayne R. and Tom P to the moment I left, keys in hand, thanks to Charile in finance, I could have never imagined Ramp Ford would make my car experience so simple. These three men went above and beyond in helping me, a single mom, secure a safe vehicle for myself and three little ones. They took the time to explain things to me I didn't quite understand and made themselves fully available without producing any feelings of pressure. Thank you to everyone at Ramp Ford for all you do. As a former Mercedes customer, I'm not really sure what took me so long to make the switch to Ramp Ford but I'm glad I finally did. If you are looking for a great vehicle at a great price, with unmatched, honest, customer service...hands down this is the place to go. More

worst ford dealership on long island Dont ever go here total liars once you give them money for ordering parts and they cant get them they will hold on to your money for three weeks and Dont ever go here total liars once you give them money for ordering parts and they cant get them they will hold on to your money for three weeks and not call at all and act confused on basic knowledge of car parts pathetic More

they go the extra mile When I was looking for a new used vehicle I had never purchased a car from a dealer. I choose Ramp for it had good reputation. When I met with Dan When I was looking for a new used vehicle I had never purchased a car from a dealer. I choose Ramp for it had good reputation. When I met with Dan Iovino my salesmen he was very engaging. He listend to what type of car I wanted, and the price range I was looking for. I test drove 2 different makes, Fusion and Taurus. I loved the Taurus. The price Dan gave me was excellent. He was took his time and I never felt rushed or pressured. I would definitly buy my next car from him. As a female buyer I was please to be treated with respect. Which is not always the case. When it is time to get a new car I will go back to Ramp and to Dan. Their service department, and Finance department are also excellent. Jeane Payne More

2016 Ford Edge SEL Mr. Dan Iovino from Ramp Ford in Port Jefferson Station, who sold my husband & I our 2nd brand new Ford purchase, was absolutely fantastic!!! I love Mr. Dan Iovino from Ramp Ford in Port Jefferson Station, who sold my husband & I our 2nd brand new Ford purchase, was absolutely fantastic!!! I love my new 2016 Ford Edge SEL!!! Mr. Iovino was extremely professional & addressed all our needs and requirements to make our purchase exceedingly satisfactory to us. Our family has always had an excellent experience with Ford products. My previous brand new vehicle was the 2002 Ford Taurus that I drove & loved for 14 years. If anyone wants to purchase a Ford vehicle in the future, I strongly recommend them to go visit Mr. Dan Iovino!!! ?????????? More

Absolutly awful. Liars and theives. I just returned my 2012 Edge and got absolutly destroyed on my end of lease "wear and tear" charges. $1400 dollars they are charging me for 2 minor sc I just returned my 2012 Edge and got absolutly destroyed on my end of lease "wear and tear" charges. $1400 dollars they are charging me for 2 minor scratches on 2 different panels and 1 rim that has scratches on the chrome. Absolute nonsense. I knew this was going to happen. I had went to my saleman 6 months prior to returning my lease and he said "no worries", "they are great with lease returns", "youll be fine" (Rob Smith). And sure enough $1400 they are charging me after 39 lease payments. I gave them a fortune in lease payments and returned the car in great shape. I was in their administrative office explaining my situation and that I was a unsatified customer. They did NOTHING and got nasty with me. Steve rampone standing right there and he did NOTHING, not one word. I said Im a unhappy customer, my customer satisfaction is very low. They did nothing. Sorry sir heres your bill for $1400 dollars. After all Ive given to them, they couldnt do anything for me. Plus their service stinks and those guys never give you an explination for anything. They told me they redirected a hose for me and it cost $275. The people there are scam artists. They lie and take your money without any justification. They have no customer loyalty. They dont take care of their unhappy customers. I am never going back to ramp for EVER. Horrible business practice. I highly recommend NOT GOING TO RAMP FORD!!!! More

Great experience I got a great deal without having to haggle. The car was factory ordered, and arrived exactly when they told me to expect it. A couple of phone call I got a great deal without having to haggle. The car was factory ordered, and arrived exactly when they told me to expect it. A couple of phone calls with the business manager, and my paperwork was ready when I showed up. All I had to do was sign my name a few times, and I was ready to drive away. More

the service dept is horrible I got a Ford fusion hybrid that they lied to me since day one about the mileage and the service dept is horrible I get 34 miles per gallon not the 47 I got a Ford fusion hybrid that they lied to me since day one about the mileage and the service dept is horrible I get 34 miles per gallon not the 47 miles per gallon and the service dept has attitudes More

$120 for a road test My vehicle is still under the factory bumper-to-bumper warranty. I went to Ramp for what was hopefully warranty service. My vehicle has a very commonl My vehicle is still under the factory bumper-to-bumper warranty. I went to Ramp for what was hopefully warranty service. My vehicle has a very commonly known problem that comes with TSB's and even an investigation from the NHTSA. I left my vehicle with Ramp for a few days to be told that they couldn't find my problem. That's perfectly fine, and I completely understand that they need to replicate the issue. However, I was then given a bill for a little over $120. The service advisor said that since they couldn't find my problem, I'd have to pay the diagnostic fee. While some people would agree with the advisor, what he said after that is what made him 100% wrong. When the advisor was asked why they would charge $120 for just a road test that takes not even 5 minutes, I was told that more than a road test occurred. Please note my vehicle has a MANUAL transmission. The tech apparently ran a "diagnostic scan" on my vehicle and also checked my fluid. First of all, there is nothing you can "scan" for in a manual transmission. Secondly, if low transmission fluid was the source of the problem, I wouldn't be at the dealer in the first place. There is a current TSB that states to change the transmission fluid to a higher viscosity to help the problem. It is listed as 0.5 hours. That is HALF of what I was charged (1 hour), and work would actually have been done to the vehicle. Instead, I was charged a full hour's worth of diagnostic work for a simple road test. I previously went to another Ford dealership for the same problem. They also road tested my vehicle, but did not charge me a dime. I also recently spoke with another dealership and they did not agree with Ramp's customer service. I was also told that the minor modifications (that the previous owner who is a Ford tech installed) would void my entire warranty anyways. My vehicle has a cold air intake, aftermarket exhaust, and has lowering springs/larger rims installed. The issue here is simply a greedy dealership who's trying to get money out of people who don't know better. More