Ford of Port Jeff

We purchased a used vechicle from Ramp. Our purchasing experience was quite typical, with no problems, issues, or suprises. When it came time for service, the real fun began. I should have turned around a experience was quite typical, with no problems, issues, or suprises. When it came time for service, the real fun began. I should have turned around and walked out when I heard the service department openly bad mouthing a customer,within earshot of everyone present(very unprofessional). After 2 visits trying to service our car, my problems were not fixed! They were simply trying to diagnose my problem by changing parts at my expense, with no success. And I was catching an attitude to boot! After they kept my vechicle for a week, they ultimatly replaced the battery and alternator for almost a $2000.00 price tag. I then called Ford directly and staged a complaint with the dealership. This was a like a mediation service that revued my situation, after this magically all labor chages were dropped. After driving the car for 2 days after that, my wife got stuck on the side of the road. I gave up and took the car to a local mechanic out of fustration. In 1 day, my car was diagnosed and repaired. It was a bad relay that was draining my battery, which was replaced for $140.00. Not several hundred for a battery and alternator that I did not need! In my opinion the service department as a whole is extremely unprofessional, and could care a less about any particular customer. I live less then a half mile from Ramp, and would gladly drive an hour away not to deal with them. They will never get another dime from me, my friends, or family! Please learn from my experience and take your hard earned money to another Dealership. More

I originally went to this dealership to look at an Altima, which turned out to be a great drive, but talking with John P. He was very short with me, spent a good portion of my time on the phone with a Altima, which turned out to be a great drive, but talking with John P. He was very short with me, spent a good portion of my time on the phone with another buyer and seemed overall disinterested in giving me any type of deal being that I was trading in my vehicle. I looked a few other cars that day and realized I really wanted the car that they had, so i went back the next day and decided to work with someone different, that person was Nancy, I first came in and told her what I wanted to do, she didn't seem very friendly and when I asked what they would give me for my trade in and what I was estimated before, she came back with a low offer so I asked what we could do with that and she responded 'Nothing'. So i asked if I could speak with the manager, she asked me why, I told her I would like to see what deal could be done. So she sighed with a little attitude and went to get the floor manager(or thats how he came across, he might have just been a senior associate, and he said the same thing. I told them if they could not give me even 500 more for my car I would walk out. They weren't phased and had no interest in making a deal happen for even 500. I was extremely disappointed in the service and the disinterest in making a deal happen to sell the car. I will not recommend this dealer to anyone and will continue to shout it from the rooftops to stay away from this dealership. Incredibly dissatisfied. More

I've bought two vehicles here...the service department is wonderful...I've thought about buying something other than a Ford, but I keep coming back to Ramp because they have treated me so well. wonderful...I've thought about buying something other than a Ford, but I keep coming back to Ramp because they have treated me so well. More