Fort Collins Dodge Chrysler Ram

Went in for a Recall rapair and came out with more issues! I went in to get a safety recall repair done on my airbag system. I was called and told that my rear breaks were grinding and they wanted to know if I went in to get a safety recall repair done on my airbag system. I was called and told that my rear breaks were grinding and they wanted to know if they should take a look at them. I said "no" and that I would be taking it in soon to my mechanic to get my breaks checked. I picked up my Jeep and on the way home I noticed that my Airbag and Break lights were now on and my break pedal was going almost to the floor. When I got home I looked over my paperwork (nobody went over it with me there) that was given to me. It showed that all of my tires "required attention". My tires were 4 months old and I hadn't even put 1000 miles on them! I called with my concerns and was told by Melissa...the Airbag light had nothing to do with the recall(even though the recall was for the airbag system!), she had called earlier and told me that my rear breaks needed service (apparently that explains why my light is now on and my pedal goes to the floor!), and finally that if I wanted, I could come back and they would remeasure my tire tread. That was their customer service! Well, if someone measures 4 tires wrong once, not trusting them to measure again, nor do I trust them to ever touch my vehicle ever again. Told a friend about my experience, and she said that she had brought her car in once for an oil change ( free with her vehicle) and had issues after. She now goes elsewhere and pays for her oil changes even though she can get them done free there...I think that says it all! More

New truck I recently bought a new 2016 Big Horn Ram, the salesperson I dealt with was Anda Paul. She was very helpful, her knowledge of the vehicles I looked at I recently bought a new 2016 Big Horn Ram, the salesperson I dealt with was Anda Paul. She was very helpful, her knowledge of the vehicles I looked at was very good. If I asked her a question that she couldn't answer she knew who to ask to get the answer. She spent most of one afternoon working with me to find me the right vehicle. She has called me several times to inquire how I'm getting along with the truck and to see if she can help me in any way. As an aside she has the prettiest eyes of any car salesman I've ever dealt with. More

FULL 5 STARS 5 out of 5 for sure. We shopped online to find exactly what we wanted but even at the largest dealerships in the U.S. That offered the "best" deals c 5 out of 5 for sure. We shopped online to find exactly what we wanted but even at the largest dealerships in the U.S. That offered the "best" deals couldn't beat Fort Collins Dodge. Joey Polsfut hooked us up with everything we wanted. The Best price, the perfect truck, and the personal service that made the difference. If you are in the market or want to see the new options or just test drive and feel 900ft lbs of torque then stop in or give Joey a call. More

Got a great car and also had the BEST sale man (Joey), to w! The sakesman, Joey was a key factor in my purchase of this great Honda! I would highly recommend others request him as their go between person. My Hon The sakesman, Joey was a key factor in my purchase of this great Honda! I would highly recommend others request him as their go between person. My Honda is amazing and I get many compliments on the car. Thank you so very much, Joey! More

Horrible Service - Shady - Sly - Vindictive My first time using the service department at this dealership and I will never go back. Do not waste your time going here. The service department has My first time using the service department at this dealership and I will never go back. Do not waste your time going here. The service department has no idea what customer service is. I have never been treated so poorly. There is an employee by the name of Melissa that yo want to stay away from. She seems to be protected by management so treats customers very rudely. Since she has your car, she will make you pay more for the "additional work that needs to be done". She makes you feel that she is doing you a favor by allowing you to talk to her after saying do not call me at certain times because I am busy with customers, even though my car had been "stuck" with her process and I had to go to the "end of the line each time". Horrible, horrible experience. I will drive over to the next town to find a dealership rather than coming back More

Love the service department.. Love the service department as I drive almost 80 miles one way for service. Very accommodating when I call to have an oil change or repair work. The s Love the service department as I drive almost 80 miles one way for service. Very accommodating when I call to have an oil change or repair work. The service manager gives me an estimate of when the work will be completed. Thank you for the great service, Melissa and service technicians. More

Best truck buying experience I have ever had. John Robertson was awesome. He was courteous and efficient. If you are going to buy a car or truck ask for John. You will not be disappointed. John Robertson was awesome. He was courteous and efficient. If you are going to buy a car or truck ask for John. You will not be disappointed. More

Bad Service Center Experience Horrible experience at the service center. The window regulator on my passenger door broke. I learned that the door had to be removed to fix the probl Horrible experience at the service center. The window regulator on my passenger door broke. I learned that the door had to be removed to fix the problem so rather than try to fix it myself I took it to a Jeep dealership assuming they would know what to do. I was given an initial estimate of $180. However, their initial estimate was wrong and it ended up being $586. I was not given a call or email to notify me of the change in price. After I had paid they took my keys and told me to wait while they drove my vehicle out. After waiting for ~15 minutes no one had come with my car. So I went outside, found it parked outside the service center's garage door and told them where it was. On my drive home a car tried to merge in front of me too early so I tried my horn and it was broken. I returned to the maintenance center and they said they had pulled a fuse when my alarm went off and had forgot to replace it. They offered a free oil change, but I said that I change the oil myself. So instead they offered me nothing. The customer service was horrible the entire time. The employees were rude. Needless to say I am never returning. More

Awful Service I purchased a new Jeep in 2014 and it has been back into the dealership multiple times. Nearly every time, it has been for issues they have caused. I purchased a new Jeep in 2014 and it has been back into the dealership multiple times. Nearly every time, it has been for issues they have caused. One example: The dealership replaced my windshield due to improper initial installation. A week later, I got a car wash and water poured into my car because they forgot to finish sealing it. After they reinstalled the windshield, I left my car in a parking lot for a few days. I returned to find the windshield severely cracked. I again went back to the dealership and they had the gall to accuse me of an issue clearly caused by their unprofessional and inadequate work. I even received a second opinion from an outside specialist, who they recommended, about the problem who confirmed that the crack was a stress fracture from improper installation by the dealership. The dealership still refused to fix the issue and forced me to pay out of pocket. This is not even the last of my issues, but I will never return. To any person who needs service, PLEASE DO NOT TAKE YOUR CAR HERE. You will be much better off taking it elsewhere. More

Horrible service!!! If I could give you no stars, I would. So, the last time I did this, I was beyond pissed. So the fact that I'm doing this again makes me EXTREMELY pis If I could give you no stars, I would. So, the last time I did this, I was beyond pissed. So the fact that I'm doing this again makes me EXTREMELY pissed off. So I took the Jeep (Thing2) to Fort Collins Jeep Chrysler Dodge for my trailer hitch recall. Those of you who know me know I KEEP MY CARS IN GOOD CONDITION WITH NOTHING LOOSE. So you can imagine my anger when I got her back and pulled my door card off when I shut the door. IT WAS NOT LIKE THAT WHEN I DROPPED IT OFF!!! Thanks for nothing! Now I have to fix what they broke. It costs MAYBE $5-$10 to fix, but its the principal people. I am EXTREMELY disappointed in Fort Collins Jeep to say the least. SHAME ON YOU! On top of that, I didn't get my car back until 6:45ish WHEN I GOT OFF WORK. NOT OK!!! I never heard from anyone on the status of her until I called. More