Fort Collins Kia

I had e-mailed Amber, the internet sales rep over the weekend. She had responded first thing Monday morning, and asked exactly what I was looking for. I gave her my list of "must haves", "nice to haves weekend. She had responded first thing Monday morning, and asked exactly what I was looking for. I gave her my list of "must haves", "nice to haves", and "dont wants". She said that there were several vehicles that would be very close and they had more due in. My wife and I showed up that afternoon on a whim, met Amber, and looked at the vehicles we were interested in. We were able to agree on a price and financing on the spot. Amber had the car detailed while we did the paperwork, and they even put a big ribbon on it and took my wife's picture in our new Sorrento. We didn't play the game where they "lose" my keys, or where the interest rate they quoted me changed the next day. We didn't even haggle over the price much. I stated what I wanted to pay, they countered. We both got a fair price. They asked that I return in the next few days to return the ribbon, and to drop off some information thaat I didn't have that day. I went in the next day, and was again, greeted at the door. The salesman that greeted me knew exactly what I needed to pick up and the salesmanager was there and took the paperwork I brought in. He was expecting it and knew what was needed. It's refreshing to walk into a dealership, or any service oriented business for that matter, and not have to hunt for someone to help me. Even better, everyone there knew I would be in sometime during the week and were prepared to fill in while Amber was absent. I didn't have to wait for them to call or hunt down someone, I didn't have to go from office to office. I will definitely try any Tynan's dealerships if they are all like Tynan's Kia, and I offer any potential customers my strongest recommendation!! Thanks Amber!! More

We were not looking to buy "new". However, in speaking with Lloyd & Shea we were not pressured into buying new but rather were given information to help us make an informed decision. speaking with Lloyd & Shea we were not pressured into buying new but rather were given information to help us make an informed decision. More

We started searching out options on vehicles months ago and Jesse was our salesperson at that time. With the options that were available for us we passed at that time in purchasing. Jesse did not constan and Jesse was our salesperson at that time. With the options that were available for us we passed at that time in purchasing. Jesse did not constantly bother us with phone calls. When we were ready to start looking again Jesse was who we went back to. He was very knowledgable of what options we had and what would work best for us at the time. I would definately refer this dealership to others. More

As stressful as it can be to by a car Nick made it very much a enjoyable experience and I felt very much at ease. We even had a laugh or two between stare downs. I felt no pressure to purchase and enjoyed much a enjoyable experience and I felt very much at ease. We even had a laugh or two between stare downs. I felt no pressure to purchase and enjoyed the conversion we had throughout making the deal to purchase a 2010 Ford Focus at a price I beleave worked for the dealership and myself. (man did I get a great deal!!...LOL)All the personal at Tynan's seemed to be in great sprite and very approchable. I plan on purchasing another car in the near future and will deffidently give Tynans a chace to earn my business. Great job all and Thank you. More

I just want to say how blown away I was at the quality of EVERYTHING I got at Kia today from Nicholas and team. Not only did I feel that they went out of their way to truly accomodate my situation and give EVERYTHING I got at Kia today from Nicholas and team. Not only did I feel that they went out of their way to truly accomodate my situation and give me the best deal I could get, but I never once felt pressured, or uncomfortable. The sales team was exceptionally friendly and courteous. Nicholas knew everything there was to know about every vehicle I test drove, and that was impressive. I have been car shopping for a week now, and in two different dealerships I left frustrated and deterred. Not only would I go back in a heart beat for any further vehicles I purchase, but I will definitely be telling my friends if they are looking for vehicles to go talk to Nicholas! Thanks to the team at Tynans Kia! Cheers! More

My wife and I traded in our 2005 Hyundai and bought a new Kia . Amber was absolutely amazing, when you visit make sure to ask for her specifically. Quite literally the best car buying experience I've ever ha Kia . Amber was absolutely amazing, when you visit make sure to ask for her specifically. Quite literally the best car buying experience I've ever had. We couldn't be happier! More

Customers service was outstanding. We could not have asked for a better car buying experience. Jesse worked with us until we could come up with something that worked for all of us. But the absolutly bes asked for a better car buying experience. Jesse worked with us until we could come up with something that worked for all of us. But the absolutly best thing was the Kia Sorento that we got to go home with we LOVE it... Thanks More

Tynan's provided me with an excellent experience, getting me into a quality used car. Each of the staff is friendly and eagar to help. I wanted to give special thanks to Zach, Lloyd, and Chris for creating a me into a quality used car. Each of the staff is friendly and eagar to help. I wanted to give special thanks to Zach, Lloyd, and Chris for creating a great experience. Thank you! More

Overall experience is excellent. Everybody was helpful including the salesman in finding the car we desired. I would definitely recommend to my friends and others. including the salesman in finding the car we desired. I would definitely recommend to my friends and others. More

Epilogue: I was invited to leave feedback by Tynan's at this site. I replied to them with what is below. I haven't received a response in two days, so I am submitting this statement to this website. S this site. I replied to them with what is below. I haven't received a response in two days, so I am submitting this statement to this website. Summary: Poor negotiation experience, including misrepresentation of the cost of a required repair. My experience with Tynan's Kia up to the negotiation phase was fine. Everyone was very nice and helpful. Their inspection worksheet didn't report any problems of the car. I drove the car and knew the clutch was fried, and I also found a rattle at 40mph in 3rd gear. I found it odd that their inspection sheet reported neither. They let me borrow the car to have another shop look at it. The other shop confirmed the clutch needed to be replaced, and that the catalytic converter probably had something loose inside creating the rattle. I told Salesman X that I would buy the car if they fixed the clutch and the rattle. He went away and came back with the deal in the window, and said "Congratulations! We got your deal!" and shook my hand. There was no mention of the clutch or rattle. I told him again that I would not buy the car if the clutch and the rattle were not fixed. He pointed out how much lower than "book" value the car was, but of course he didn't include the $499 dealer handling cost in that assessment. He repeated that analysis several times during the negotiations. After insisting that I wouldn't take the car without a new clutch and fixing the rattle, he took that information and came back and said, "Congratulations, we got your deal!" and shook my hand. This time, he said they would fix the clutch if I paid for parts, which was almost $700 dollars. They would not fix the rattle because the catalytic converter was functional--darned annoying but functional. Fine. I gave up on that. I said I wasn't going to pay for any of the clutch. He pleaded with me that I had to give him something to go back to his manager with, and he suggested that I pay for 1/2 the clutch. I said I would pay $200 of it. I must be going soft in my old age because I felt sorry for him and his relationship with his boss. He came back and said---you guessed it--"Congratulations! We got your deal!" and shook my hand. I guess I thought he meant it this time, because I didn't add it all up. I said OK, let's sign the paperwork. I started signing the paperwork and noticed that I was paying for more than 1/2 of the $700 for the "clutch parts". (Salesman X did the financial paperwork too). When I complained, he said look, you agreed to this deal, and this is the amount we agreed to. He was of course correct, but I had made the mistake of trusting him. I should have walked away right then, but I needed the car and the cost of the car was OK. They discovered the clutch was completely fried when they took it apart. I don't know why they couldn't tell when they made their inspection. It was really obvious. They fixed the clutch, which works fine now, and I asked the service department how much a clutch kit is. He said $200-$300 dollars. That really made me mad. I went onto froogle.com and the *most* I could pay for a clutch kit for the car was $350 dollars. No one followed up for a week after the sale of the car, which was disappointing. The car only came with one remote and one key. I thought I would just go to the hardware store and get another key made, and we would be OK if we lost the remote. I did get some copies of the key made. It turns out that if you lock the car with the remote, and unlock it with a key, the alarm will go off. I don't know if anyone at Tynan's would have known this, but at any rate, I had to go online and figure out how to disable the alarm without the remote. The car didn't come with an owner's manual. I'm sure the neighbors were impressed while I figured that out. In the end, I wound up paying about book value for the car, when you include the $450 I paid for the clutch and the $499 dealer handling. In the end, the deal was OK and no better by money standards, but the way I got there was not good. John More