Fort Collins Kia

Epilogue: I was invited to leave feedback by Tynan's at this site. I replied to them with what is below. I haven't received a response in two days, so I am submitting this statement to this website. S this site. I replied to them with what is below. I haven't received a response in two days, so I am submitting this statement to this website. Summary: Poor negotiation experience, including misrepresentation of the cost of a required repair. My experience with Tynan's Kia up to the negotiation phase was fine. Everyone was very nice and helpful. Their inspection worksheet didn't report any problems of the car. I drove the car and knew the clutch was fried, and I also found a rattle at 40mph in 3rd gear. I found it odd that their inspection sheet reported neither. They let me borrow the car to have another shop look at it. The other shop confirmed the clutch needed to be replaced, and that the catalytic converter probably had something loose inside creating the rattle. I told Salesman X that I would buy the car if they fixed the clutch and the rattle. He went away and came back with the deal in the window, and said "Congratulations! We got your deal!" and shook my hand. There was no mention of the clutch or rattle. I told him again that I would not buy the car if the clutch and the rattle were not fixed. He pointed out how much lower than "book" value the car was, but of course he didn't include the $499 dealer handling cost in that assessment. He repeated that analysis several times during the negotiations. After insisting that I wouldn't take the car without a new clutch and fixing the rattle, he took that information and came back and said, "Congratulations, we got your deal!" and shook my hand. This time, he said they would fix the clutch if I paid for parts, which was almost $700 dollars. They would not fix the rattle because the catalytic converter was functional--darned annoying but functional. Fine. I gave up on that. I said I wasn't going to pay for any of the clutch. He pleaded with me that I had to give him something to go back to his manager with, and he suggested that I pay for 1/2 the clutch. I said I would pay $200 of it. I must be going soft in my old age because I felt sorry for him and his relationship with his boss. He came back and said---you guessed it--"Congratulations! We got your deal!" and shook my hand. I guess I thought he meant it this time, because I didn't add it all up. I said OK, let's sign the paperwork. I started signing the paperwork and noticed that I was paying for more than 1/2 of the $700 for the "clutch parts". (Salesman X did the financial paperwork too). When I complained, he said look, you agreed to this deal, and this is the amount we agreed to. He was of course correct, but I had made the mistake of trusting him. I should have walked away right then, but I needed the car and the cost of the car was OK. They discovered the clutch was completely fried when they took it apart. I don't know why they couldn't tell when they made their inspection. It was really obvious. They fixed the clutch, which works fine now, and I asked the service department how much a clutch kit is. He said $200-$300 dollars. That really made me mad. I went onto froogle.com and the *most* I could pay for a clutch kit for the car was $350 dollars. No one followed up for a week after the sale of the car, which was disappointing. The car only came with one remote and one key. I thought I would just go to the hardware store and get another key made, and we would be OK if we lost the remote. I did get some copies of the key made. It turns out that if you lock the car with the remote, and unlock it with a key, the alarm will go off. I don't know if anyone at Tynan's would have known this, but at any rate, I had to go online and figure out how to disable the alarm without the remote. The car didn't come with an owner's manual. I'm sure the neighbors were impressed while I figured that out. In the end, I wound up paying about book value for the car, when you include the $450 I paid for the clutch and the $499 dealer handling. In the end, the deal was OK and no better by money standards, but the way I got there was not good. John More

Drove up to this dealer to look at a Ford Escape. After driving it I decided I did not like it at all. Amber was really awesome about helping me find a car in my price range. I ended up test-driving a 2007 driving it I decided I did not like it at all. Amber was really awesome about helping me find a car in my price range. I ended up test-driving a 2007 Nissan Murano and loving it. It was a little high in milage (83,000), but seemed pretty comparable for an SUV in that price range (14,500ish) at other dealships (ah the power of google on my phone!). Amber, her manager and the finance guy were able to work with me and my financial situation so that I could feel comfortable buying the car (without being stuck with a long loan!)and I felt no pressure from anyone while I was there. We had to wait a little while because they were super busy (and their parking lot is small, so it may be hard to find parking), but aside from that, the experience was fantastic. Glad I picked Amber and Tynan's to make my purchase! More

The experience that we had with Tynan's Kia and Scott Hitti was Great! Scott was very honest and up-front about our purchase of the 2012 Sorento! We would definately deal with Tynan's Kia and Scott in Hitti was Great! Scott was very honest and up-front about our purchase of the 2012 Sorento! We would definately deal with Tynan's Kia and Scott in the future! More

This was my first time looking into buying a car... The poor sales associate was new and couldnt answer any of my questions about leasing vs buying, the difference between the 2 cars I was interested in, e poor sales associate was new and couldnt answer any of my questions about leasing vs buying, the difference between the 2 cars I was interested in, ect... The sales manager had to step in to assist in the sale and I felt very pushed and uncomfortable.. I told them from the minute I walked in what I could afford as far as payment and money down. The sales manager wanted to continue haggling with me and when I told him I wanted to think about it for a couple days his attitude completly changed and he was being down right rude.. He even said "what? You dont want to do this now or what??" When I left I was nearly in tears because of how stressful the experience was and how much of my time was wasted!! I decided to go to Peak Kia where I got excellent customer service and exactly what I wanted for the price I wanted! More

We were pleased overall with the service of all of the staff at Tynan's. We actually did not plan on coming home with a car that day; we were just researching. We liked what we picked out, and the deal staff at Tynan's. We actually did not plan on coming home with a car that day; we were just researching. We liked what we picked out, and the deal made so we came home with our new Kia. More

The overall experience I received while looking for a new (used) car was the best I've had. No pressure, just helpful suggestions and advice. The whole process was very smooth and streamlined. The car isn (used) car was the best I've had. No pressure, just helpful suggestions and advice. The whole process was very smooth and streamlined. The car isn't bad either. More

They do not keep their word. The initial trade-in has moved each time that we have had a conversation. They do not return call and over-talk which means that they don't listen to the customer. moved each time that we have had a conversation. They do not return call and over-talk which means that they don't listen to the customer. More

We have purchased quite a few vehicles in the past so always are a bit skeptical about the process. However, we must say that Gene, Jesse, and Brian from Tynan’s made the purchase of our new Sorento the always are a bit skeptical about the process. However, we must say that Gene, Jesse, and Brian from Tynan’s made the purchase of our new Sorento the best experience we have ever had. Unlike another Kia dealer in the area, they were totally transparent about every aspect of our deal such that there were no surprises. While the other dealership appeared arrogant and spoke negatively about Tynan’s, the staff at Tynan’s never berated their competition…they just beat the price. Everyone we dealt with at the dealership was so friendly and honest, we thought it might be too good to be true, but it wasn’t. Finally, the time that was taken to make sure we understood all of the features of the vehicle after the purchase was unlike anything else we had ever seen in a car dealership. We would highly recommend Tynan’s Kia to anyone looking to purchase a vehicle in the future. Richard and Mary Fort Collins, CO More

This dealership truely shos you that "family owned" dealership exist. They have a very laid back approach to sale and you do not leave feeling pushed into anything. A big plus is Mr Tynans himse owned" dealership exist. They have a very laid back approach to sale and you do not leave feeling pushed into anything. A big plus is Mr Tynans himself coming and shaking your hand before you leave thanking you for coming into his dealership!!! A++++ More

Jesse was just the greatest person to work with. He didn't push us or use any high pressure tactics to get us to purchase a car. He was very personable and pleasant and could answer any questions we h didn't push us or use any high pressure tactics to get us to purchase a car. He was very personable and pleasant and could answer any questions we had. Jesse was extremely knowledgeable with all the features of the car we selected and showed us exactly how every feature of our new car worked before we left the sales lot with it. Of all the car sales persons I have dealt with in my lifetime I would have to say Jesse is the best. I would not hesitate buying from Jesse the next time I'm looking to buy another vehicle and I would have no problems recommending him to my friends for buying a car from, whether it be new or used. More