Fort Collins Kia - Service Center

disk brake replacement Tynan's Nissan provided a most friendly service. The service staff explained the repair issues in a clear and concise manner. Comfortable waitin Tynan's Nissan provided a most friendly service. The service staff explained the repair issues in a clear and concise manner. Comfortable waiting room on a chilly day. More

Level of service has changed I made an online appointment for an oil change and tire rotation. I was given the option of waiting or getting a loaner car. Because it was a Saturday I made an online appointment for an oil change and tire rotation. I was given the option of waiting or getting a loaner car. Because it was a Saturday, I chose a loaner car so I could still run errands and I planned my day around that option. But when I called to say I was bringing my car in a little early and wanted to confirm a car would be available, I was rudely told that you don't offer rental cars, only Lyft. Why give that option on the website, then? Very poor communication all around, and when I picked up my car, I was rushed out and didn't feel confident that my car was even serviced. My car wasn't washed, either. This dealership used to seem to care about customer service--my experience on 11/2/19 was the opposite of that. More

Great Service Team The Service Team is very courteous and professional on the phone and in person. They know me by name and know our vehicles. Service gets done rig The Service Team is very courteous and professional on the phone and in person. They know me by name and know our vehicles. Service gets done right in the time indicated. More

excellent customer service great service as always. just would like to see new ownership consider service discounts for loyal KIA owners like before, it was a great incentive to great service as always. just would like to see new ownership consider service discounts for loyal KIA owners like before, it was a great incentive to come back. More

I usually consider your dealership to be above average. On Nov 1, I wanted to set up an appointment, I telephoned and was transferred to the service dept. After being on hold for too long, I hung up. I we On Nov 1, I wanted to set up an appointment, I telephoned and was transferred to the service dept. After being on hold for too long, I hung up. I went on your website and set up my appointment on line for that afternoon. When I arrived, your serviceman (Austin) was pleasant. However, when I showed him that I had a email dated a few months ago, with a discount coupon for the oil change, he informed me that you had just changed names from Tynan's Kia to Fort Collins Kia - and therefore the coupon could not be honored. I chose to still have the service done at your shop. It was clear that the business name change was just taking place that day. I find it odd about your not at least offering some portion of the coupon discount because: 1. When I signed up on line that day, the heading on your appointment confirmation email to me was "Tynan's KIA" . 2. A few days afterward, as I drove by your facility, your signage still showed "Tynan's KIA". Also, while waiting for my service to be done, I had trouble signing in on your web network. Another customer had the same issue. I asked at the showroom desk, and discovered the web password had been changed - but that signon word had not been changed on the notice in the waiting area. Your company should have thought more about how to make the transition a bit nicer for your regular customers. More