Fort Wayne Kia

We foubs this dealership to be very helpful in our pursuit of a new car. They went through all their options and helped ys determine what was best fie us. A great place to do business. Our salesman pursuit of a new car. They went through all their options and helped ys determine what was best fie us. A great place to do business. Our salesman Rey Santos was extremely helpful throughout the whole purchase. More

I would never do business with this dealership again! We agreed to a CASH price for a vehicle before driving the 3 hours to the dealership; only to get there and have them tell me that price is actually We agreed to a CASH price for a vehicle before driving the 3 hours to the dealership; only to get there and have them tell me that price is actually only good if I financed with them. After back and forth and agreeing to just finance so I could get out of there, we were left alone sitting and waiting for more than an hour. We went searching for our salesperson only to find him around the corner playing games on his phone. All in, what should have been a less than an hour deal, took us more than 6 hours to complete. We ended up having to order in food because the salesperson was so terrible and never even let us know there was a spot with popcorn and water. Then came the even worse part. We were told the dealership had 30 days to file the paperwork with the state of Michigan for us to get it registered properly. After 30 days I called and it still wasn't done. It took almost a full two months and four separate trips to Secretary of State before the paperwork was completed and I was able to get the vehicle registered properly. The only two positives from this dealership were the finance manager, Abid; and the new car manager, Herb. They were both very helpful with my countless issues. If it was not for those two, I would give the dealership 0 stars if it was possible. More

Douglas my service advisor was top notch. Stayed in touch with me as promised. Very well done Stayed in touch with me as promised. Very well done More

Horrible communication with salespeople at this dealership. On 1/28/25 I inquired about a vehicle. Around 8 am I sent another email advising that I resided out of state and that I'm 4 hours away, s dealership. On 1/28/25 I inquired about a vehicle. Around 8 am I sent another email advising that I resided out of state and that I'm 4 hours away, so I advised I would be paying cash and wanted to know the otd price. I received numerous emails from 3 different salespeople all requesting for me to drive to their dealership. Again, I advised I was out of state and requested their otd price and that I would be paying cash. Each salesperson responded requesting that I drove to their dealership and did not provide an otd price. On 1/30/25 I received numerous emails requesting that I make an appointment to come look at the vehicle. What is completely absurd is that I called the dealership on 1/31/25 and was advised the vehicle was sold to the auction the evening of 1/29/25!!! Instead of providing me with an otd price on 1/29/25 (at 8 am) and sealing a deal, they all advised me on 1/29/25 and again on 1/30/25 TO DRIVE 4 HOURS TO LOOK AT A VEHICLE THAT WAS ALREADY SOLD AND REMOVED FROM THEIR LOT!!! UNBELIEVABLE that any dealership has such a lack of communication within their own dealership between sales staff. More

lies to you about the add on charges that they legally cannot add on and tell you that they refuse to take off the RecovR device if gets stolen!! I don't need that our insurance covers theft but they refu cannot add on and tell you that they refuse to take off the RecovR device if gets stolen!! I don't need that our insurance covers theft but they refused to take it off!! Then after signing some papers then finance proceeds to tell me i cannot get any warranty not even an add on one i would pay for because one of their nasty people were driving it and smoking in it and trashing it and the dealership tried saying its a "Demo" vehicle. ITS A USED 2016 INFINITI. Its NOT even a KIA so how can it be a "DEMO" car for their dealership!!!! THEY DIDN'T TELL ME "Demo" cars arnt offered to have warranties!!!!! and they didnt update the miles they put on it either!! wrote down less miles than what was on the odometer!!! very greedy cocky finance and company. very shady! More