Fort Wayne Kia

Absolute nightmare. I purchased a K5 and traveled all the way from Pittsburgh. The finance guy pushed to take an extended warranty. He pressured me into signing the pape I purchased a K5 and traveled all the way from Pittsburgh. The finance guy pushed to take an extended warranty. He pressured me into signing the papers saying that they have others waiting. When I tried to question him why I see an extra charge for a service he said he is offering for complimentary, he dodged it and told that I am not paying anything extra and the monthly rate would be same even he removes the complimentary service. High pressure sales team. Getting registration done is another nightmare. I had to call them multiple times to get the status of the registration paperwork. First they said that everything is in order and I will directly get my plates from DMV. A week later when I called back, they said there was some information mismatch and registration was pending and also denied that they ever mentioned that I will directly get the plates. Again after a week I get same response saying that there was some information mismatch and the paperwork wasn’t processed. My temporary tag is set to expire in 7days and no sign of response from the dealership. I wouldn’t recommend anyone going to this dealership. I wish I had bought my vehicle from some other dealer nearby my city. Absolute waste of time and energy. More

If I could give a 0 I would. Bought a car from them. When we finish signing everything(this took 3+ hrs), they told us the car still wasn’t ready to be taken home. They claimed i Bought a car from them. When we finish signing everything(this took 3+ hrs), they told us the car still wasn’t ready to be taken home. They claimed it needed detailed and have an inspection. So we went home carless. I come in the next day and they can’t get the license plate on… so much for their detailed inspection… I leave without a car again. Come back 3 and a half hours later and they still don’t have it done. Do not buy from them!!!! They are scammers and I’m sure I will find more things wrong with the car. It should not be this hard to get a car you bought from an actual dealership. No manager even showed up to try and make it right. More

We have several qualms with this dealership. We purchased our vehicle from them, and the buying process went smoothly. Our sales representative and finance department were helpful and made the c We purchased our vehicle from them, and the buying process went smoothly. Our sales representative and finance department were helpful and made the car-buying experience seamless and worthwhile. The issues began after we left the lot, however. Financing the vehicle, the title was supposed to arrive to the dealership and then we could register the vehicle. Someone somewhere messed up along the way, and our title was mailed back to the previous owner IN ANOTHER STATE. This oversight could have been easily handled by the issuance of a replacement title, but instead the dealership delayed the process for over two months in trying to receive the original copy back. During this entire process, the impetus to receive status updates was on us...not once did anyone from Fort Wayne Kia call us with status updates without us reaching out first. This all came to a head when finally we had to get a rental vehicle from the dealership because we could no longer drive our new car on the temporary plates, and still no one had the title in hand. After driving a rental for 2+ weeks, we went to pick up our vehicle as the title issue had been resolved. We had spoken on the phone to a higher-up in the sales department and he had said our car would receive a free oil change while in their hands for all of the difficulties they had caused. Not only were we handed a bill for the oil change upon our arrival, but their reasoning for this was because "they had already covered the cost of the rental car for us." IT WAS THEIR RENTAL CAR IN THEIR INVENTORY! And the entire reason we needed a rental in the first place was because of their mistakes! Needless to say, we eventually got out of there with our vehicle and no bills being handed to us. This all could have been resolved with a few ongoing lines of communication, but the entirety of Fort Wayne Kia seemed too disorganized, mismanaged, or altogether incompetent for this to occur. Needless to say, the entire experience was sullied and we now take our vehicle elsewhere to be serviced. If it were not for the sales associate we dealt with, this would be a one-star review. More