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Fort Wayne Kia

Fort Wayne, IN

4.3
919 Reviews
Experience Standout Car Shopping at Fort Wayne Kia Serving Fort Wayne, Auburn IN, Columbia City IN and Decatur IN While providing you with new and used cars, along with parts and service is our focus, at Fort Wayne Kia we strive for much more. We want to give those in Fort Wayne and others we serve in Auburn IN, Columbia City IN, Decatur IN an enjoyable and positive experience every time you come to visit us whether it's to buy, or service your Kia model. We take great pride in it and demonstrate it by offering the highest levels of care and customer service. Committed to Serving Fort Wayne Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Fort Wayne area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Kia car, crossover and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. Visit Fort Wayne Kia! Have a few lingering questions? Want to speak with a Fort Wayne Kia team member? Stop by or call Fort Wayne Kia! One of our many professionals will work with Fort Wayne drivers to help with whatever automotive need you have! When it comes to finding a dealership, you can look to for help, you can end the search with Fort Wayne Kia! Stop by our dealership in person if you'd prefer and check out our latest selection of vehicles! Whether you're looking for a new Kia Forte, Optima, Sorento, Sportage or Soul, drivers can look to the Fort Wayne Kia team with confidence!
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1112 Ave of Autos

Fort Wayne, IN

46804

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Showing 919 reviews

December 29, 2021

I had an appointment for 930 on Thursday morning drop the car off Wednesday night. Nobody called on Thursday to let us know the car was not done and that they would not be open on Friday. I had Christmas pre More

by pollyar39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know his name
Jan 15, 2022 -

Fort Wayne Kia responded

Polly, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 28, 2021

Great customer service. Had a great experience during my car buying even though it was late in the day. More

by SUSANMADDEN1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Dowdell
Dec 29, 2021 -

Fort Wayne Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Kia.

December 28, 2021

Poor customer service. Felt it was burden for me to buy a vehicle from them. The salesman was not responsive, and ordered the incorrect trim package. The sales manager mentioned several times he could sell More

by JZFEAGLER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Pargeon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Herman
Dec 31, 2021 -

Fort Wayne Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

December 25, 2021

Craig, the salesman that I worked with seemed professional and straight-forward in my dealings with him. He didn't put any pressure on me, but answered any questions that I presented him with. More

by MICHAELGIBSO8573
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Morris
Dec 26, 2021 -

Fort Wayne Kia responded

Thank you so much for your excellent review! We are so glad that Craig had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

December 24, 2021

Our salesman was great! However the finance manager was insulting. We already had bank financing and he tried to get us to sign up with their lender without seeing the rate….among other things. The car was More

by HAYEJK01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay , financing , Nick Nguyen
Jan 10, 2022 -

Fort Wayne Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 23, 2021

Great customer service, very informative, reliable. Always asks before work is done and the cost, helps prepare for the final bill More

by DBRIZY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Byrum
Dec 26, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 23, 2021

The customer service was exceptional and I was pleased with the car salesman, Mr. Michael Hayden. More

by Bernard Williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayden
Dec 26, 2021 -

Fort Wayne Kia responded

Thank you so much for your wonderful review! We are thrilled that Mike had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fort Wayne Kia!

December 23, 2021

My salesperson, cody, was very nice. The dealership in general seemed a bit disorganized. There was a lack of communication that made the process harder than it needed to be. More

by MISSYSMOBILEMASSAGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Codey Lambert
December 22, 2021

they were very helpful and they sure know a lot of useful information and always happy to assist. More

by ABBIGAIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Shrout
Dec 22, 2021 -

Fort Wayne Kia responded

Abbigail, Thank you for taking the time to write this review and letting us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Sean and our team here at Fort Wayne Kia are glad to have you as a customer.

December 21, 2021

Service writer didn’t mention the $135 inspection fee to identify the oil leak until the keys were in his hand. The $135 was on top of the valve cover gasket fix. My domestic dealer waives the $85 inspect More

by collins90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan
Jan 07, 2022 -

Fort Wayne Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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