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Fort Wayne Kia

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
3.5
907 Reviews
Experience Standout Car Shopping at Fort Wayne Kia Serving Fort Wayne, Auburn IN, Columbia City IN and Decatur IN While providing you with new and used cars, along with parts and service is our focus, at Fort Wayne Kia we strive for much more. We want to give those in Fort Wayne and others we serve in Auburn IN, Columbia City IN, Decatur IN an enjoyable and positive experience every time you come to visit us whether it's to buy, or service your Kia model. We take great pride in it and demonstrate it by offering the highest levels of care and customer service. Committed to Serving Fort Wayne Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Fort Wayne area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Kia car, crossover and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. Visit Fort Wayne Kia! Have a few lingering questions? Want to speak with a Fort Wayne Kia team member? Stop by or call Fort Wayne Kia! One of our many professionals will work with Fort Wayne drivers to help with whatever automotive need you have! When it comes to finding a dealership, you can look to for help, you can end the search with Fort Wayne Kia! Stop by our dealership in person if you'd prefer and check out our latest selection of vehicles! Whether you're looking for a new Kia Forte, Optima, Sorento, Sportage or Soul, drivers can look to the Fort Wayne Kia team with confidence!
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1112 Ave of Autos

Fort Wayne, IN

46804

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Showing 907 reviews

September 14, 2021

I wanted my air conditioning looked at since it was blowing warm air. They said a hose needed replaced, and was covered under warranty. When I picked up the car, they said the part had to be ordered, More

by KEVINSHOCK6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Buss
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Oct 01, 2021 -

Fort Wayne Kia responded

Kevin, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 12, 2021

Very dissatisfied with paying full price for a vehicle with significant damage that wasn’t pointed out before the sale. In addition to the nail in the tire. But, otherwise the salesman was good. More

by User
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Nguyen
Report | Print
Sep 29, 2021 -

Fort Wayne Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 09, 2021

They were really good 3 years ago but 2 months ago I feel i got took this time around. Should've kept my kia optima More

by JOWANNAH2015
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Felton Walker
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Sep 27, 2021 -

Fort Wayne Kia responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. We appreciate your feedback and hope that we can find a way to turn this situation around for you.

September 09, 2021

The staff was friendly and courteous they helped me and my wife get the perfect vehicle that she was looking for. Andrew is really nice and good to work with. Thanks More

by BRIANH110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kistler
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Sep 09, 2021 -

Fort Wayne Kia responded

Brian, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Kia are glad to have you as a customer.

September 06, 2021

Always pleasant service personnel. Service done in the Always pleasant service personnel. Service done in the time frame specified and at the price quoted. My Car was returned cleaner than when I broug More

by TBANDERSON126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 07, 2021 -

Fort Wayne Kia responded

Thanks for sharing your thoughts about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!

September 06, 2021

The people were nice and the service is alright, but as per usual, dealership prices are through the roof. Additionally, the “complimentary” car wash cost me another $20 because I had to go somewhere and g More

by CRONO5024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian bus
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Sep 07, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash. If you would like to further discuss your concerns, feel free to contact me at your convenience.

September 02, 2021

Always willing to work with you. He strives to make sure you are happy with what you are getting. If you are not he will find ways to work with you to make you happy. More

by CARRIEDAVID05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Morris
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Sep 02, 2021 -

Fort Wayne Kia responded

Carrie, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Kia.

September 02, 2021

Dealer added a $130 road hazard to my bill for 4new tires without asking me first. Not very professional of Kia. Not good for returning customers More

by LASERPAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Allsteadt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Pargeon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2021 -

Fort Wayne Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 01, 2021

Kia and the staff are always great to work with. Vehicles are always completed properly and ready when promised. Great location for service, clean, orderly More

by JOEBRUCEREALTOR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Buss
Report | Print
Sep 01, 2021 -

Fort Wayne Kia responded

Thank you for the kind words, Joe, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 01, 2021

I have purchased two KIA’s from Fort Wayne KIA in the last nine years. I have always done all my service and repairs at this dealership. They have always done great work taking care of my cars. Friendly More

by DANA_HARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Buss
Report | Print
Sep 01, 2021 -

Fort Wayne Kia responded

Thank you, Dana, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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