Fort Wayne Kia

I've been a customer of Kia in Fort Wayne for about a decade. Unfortunately, the quality and level of service has steadily declined over that time. Several times, although vacuuming and washing are suppo decade. Unfortunately, the quality and level of service has steadily declined over that time. Several times, although vacuuming and washing are supposed to be included with my coupons, one or both are not done. This most recent time, they kinda half-assed it, and vacuumed the front seat, but not the back. We had a recall claim for one of our cars, and they refused to deal with it, despite us having all documentation and we tried to get them to look at it for over 18 months. We eventually went to the Muncie location, and "BOOM", it was dealt with and corrected within 2 days. This continued lack of professionalism and shoddy behavior/service has actually led me to decide I will not purchase another Kia, despite my enjoyment of the vehicles. But, I refuse to deal with these guys in Fort Wayne any more than I need to, and basically if my car wasn't still under warranty, I wouldn't. More

I was told "they would fill the gas tank"..tank was 3/4 full when I got the car. I was told by the salesman the dealership would set a time in the next week or so to get the stain on the backseat cleaned. full when I got the car. I was told by the salesman the dealership would set a time in the next week or so to get the stain on the backseat cleaned. Haven't heard fro m them yet. More

Friendly greeting upon arrival. Shuttle service offered. Text me when my SUV was done. They had clean the inside of the vehicle. They gave me a a $15 reward coupon to fill out and send in. The lady who Text me when my SUV was done. They had clean the inside of the vehicle. They gave me a a $15 reward coupon to fill out and send in. The lady who checked me out was very friendly and efficient. I had an excellent experience! More

Had an appointment for a software update on my Kia. The car was taken right in and was completed in less than the projected time. The car was cleaned and returned, ready to go in record time. Wish more d car was taken right in and was completed in less than the projected time. The car was cleaned and returned, ready to go in record time. Wish more dealers would do that. More

Thanks for being quick and efficient and telling me about the need for tires. You also gave me a quote on tires. That was appreciated. the need for tires. You also gave me a quote on tires. That was appreciated. More

service was right on schedule and done with a smile. I wait ed for car to be done and was treated very nicely by everyone while i waited. wait ed for car to be done and was treated very nicely by everyone while i waited. More

I came in for a kia recall regarding engine fires. They ran the check and it took about 6 hours I think. They dropped me off and picked me up. ran the check and it took about 6 hours I think. They dropped me off and picked me up. More

Although we would have liked two orange Fortes as was listed on the website, my husband is thrilled with his orange Forte and I really like my black Forte. As a salesman, Codey was mindful of our time an listed on the website, my husband is thrilled with his orange Forte and I really like my black Forte. As a salesman, Codey was mindful of our time and streamlined the process. We appreciate it more than he knows. We will return to Kia for new cars again, when the time comes. More

I was not impressed with the customer service. For what Autozone will do for free, Kia charges $125 (even though the vehicle was purchased there). Autozone will do for free, Kia charges $125 (even though the vehicle was purchased there). More

They sold me a car which was already sitting inside showroom, then they told me it had a dent. They took care of it but why not give another car. We spent so much money for brand new car, not this. I w showroom, then they told me it had a dent. They took care of it but why not give another car. We spent so much money for brand new car, not this. I will still recommend this dealer as long as you are careful. I am more loyal to KIA than this dealer. More