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Fort Wayne Kia

Fort Wayne, IN

4.4
921 Reviews
Experience Standout Car Shopping at Fort Wayne Kia Serving Fort Wayne, Auburn IN, Columbia City IN and Decatur IN While providing you with new and used cars, along with parts and service is our focus, at Fort Wayne Kia we strive for much more. We want to give those in Fort Wayne and others we serve in Auburn IN, Columbia City IN, Decatur IN an enjoyable and positive experience every time you come to visit us whether it's to buy, or service your Kia model. We take great pride in it and demonstrate it by offering the highest levels of care and customer service. Committed to Serving Fort Wayne Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Fort Wayne area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Kia car, crossover and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. Visit Fort Wayne Kia! Have a few lingering questions? Want to speak with a Fort Wayne Kia team member? Stop by or call Fort Wayne Kia! One of our many professionals will work with Fort Wayne drivers to help with whatever automotive need you have! When it comes to finding a dealership, you can look to for help, you can end the search with Fort Wayne Kia! Stop by our dealership in person if you'd prefer and check out our latest selection of vehicles! Whether you're looking for a new Kia Forte, Optima, Sorento, Sportage or Soul, drivers can look to the Fort Wayne Kia team with confidence!
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1112 Ave of Autos

Fort Wayne, IN

46804

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Showing 921 reviews

April 17, 2021

very poor customer service will never come here again. filed multiple complaints with Kia Consumer Affairs due to over charged coolant repairs. They did a messed up job with my vehicle. More

by angelface197933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
May 04, 2021 -

Fort Wayne Kia responded

Hello, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.

April 15, 2021

They were able to come to the same diagnosis that the forums claimed and save us from some of the horror stories I had read. The work was completed quicker than expected. More

by jeremiahkuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 15, 2021 -

Fort Wayne Kia responded

Thank you, Jeremiah! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Kia.

April 15, 2021

Took our Sedona 2013 in for re calls and oil change. Bill had $130 charge for diagnostics which was communicated upfront. Management blew me off. More

by TAYLORJENNAELDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
May 02, 2021 -

Fort Wayne Kia responded

Taylor, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

April 14, 2021

Came in for service on my Forte, Nick came in the waiting asking what brought me in and I had about 3 hours till my vehicle was ready so I gave it a chance and test drove the Sportage. While test driving I g More

by jneeto2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nguyen
Apr 15, 2021 -

Fort Wayne Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Fort Wayne Kia. Congratulations on your new Kia Sportage!

April 14, 2021

Bryan was great he had explained what they fixed & got my car for me when I went to pick it up. I would highly recommend you to others. Thank you!! More

by JSROUFE70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 15, 2021 -

Fort Wayne Kia responded

We are very happy Bryan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 14, 2021

Great customer service. They were a lot quicker with the fix than they anticipated. The shuttle service was very handy and the driver was super kind. Definitely appreciate his kindness. More

by Kpotter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Croll, 5 stars., Codey Lambert, Andrew Burton, Andrew Kistler, Nick Nguyen, Phil Snyder, Jerome Dowdell, Felton Walker, Logan Wood, Mike Hayden, Pete Herman, Craig Morris
Apr 15, 2021 -

Fort Wayne Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 13, 2021

I brought my car in for a couple recalls. An left out paying over $400 for spark plugs an a coolant flush 🤦🏽‍♀️ Communication needs some work. More

by NICOLEGREEN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Grove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Codey Lambert, Andrew Burton, Andrew Kistler, Jerome Dowdell, Felton Walker, Mike Hayden, Pete Herman, Craig Morris
April 12, 2021

Timely, informative with great people skills. Individuals within the service department, were kind, demonstrated a willing to answer all of my questions and provide additional information when t More

by POSTELLE1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Dowdell, Craig Morris
Apr 12, 2021 -

Fort Wayne Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Kia!

April 12, 2021

Expensive, then tried to upcharge another $740. I Won’t be going back ever again. $100 almost for oil change and tire rotation. Very Ridiculous. More

by ALANA.COFFEY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea, Andrew Burton
Apr 29, 2021 -

Fort Wayne Kia responded

Alana, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

April 12, 2021

Everything was great. The wait was a little long. Cody was excellent. I was surprised I bought a new car. I wasn't really that guy. More

by ROBERTSCOTTJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Codey Lambert
Apr 12, 2021 -

Fort Wayne Kia responded

Thank you so much, Robert, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Codey to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

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