Fort Wayne Kia

Not your typical car salesman Customer service was more important than a sale. Neil and the team did everything they could to get us the high demand, low inventory vehicle we had Customer service was more important than a sale. Neil and the team did everything they could to get us the high demand, low inventory vehicle we had been searching for without marking up the price one penny!! Neil even came in on his day off (Christmas Eve not to mention) to help us get what we were looking for. Thanks Neil for helping our dream car come true!! More

Told me car had remote start with App I bought a 2019 kia optima back in August of 2018 great car. Salesman said car had remote start with the free app , but they didn't know how to use i I bought a 2019 kia optima back in August of 2018 great car. Salesman said car had remote start with the free app , but they didn't know how to use it. Well after a few months of trying everything to get it to work kia informed me that my car don't support that option. Well somebody lied to me. Now I bought a 29,000 dollar car without remote start that I wanted More

Horrible dealer I have had 2 Kia vehicles and loved them but sadly after repeatedly having horrible experiences with the sales team here have given up and just traded I have had 2 Kia vehicles and loved them but sadly after repeatedly having horrible experiences with the sales team here have given up and just traded my last Kia for another brand. The sales manager uses bullying tactics and is deceptive in his offers. He was showing me numbers on a vehicle with a lower trim package than the one I indicated I was interested in without telling me. Fortunately I caught the small print on the agreement before I signed anything. They called me after I had been in their showroom for 3 hours and driven 3-4 miles and told me if I came back they would make some consessions. I kept driving and the next day went down the road to another dealer who was nothing but courteous, respectful and honest! More

Out standing! Fort Wayne kia is the only place to shop for a car. They are outstanding and have a wonderful staff. This place is not only interested in selling cars Fort Wayne kia is the only place to shop for a car. They are outstanding and have a wonderful staff. This place is not only interested in selling cars but will also take care of you and Family. We just bought our 3rd car in 6 years from Fort Wayne kia and will never shop anywhere else! Michael Smith is outstanding. If you are shopping for a car ask for him. I promise you a great exsperiance. More

Misleading information Was trading a lease Kia Sportage for a Kia forte (buying).. when I asked how long term was I was told" 71 months" I asked him what 71months was?? He s Was trading a lease Kia Sportage for a Kia forte (buying).. when I asked how long term was I was told" 71 months" I asked him what 71months was?? He said " like six years , we don't want to go 7 year's" as I don't want 7 year's either.... signing papers is where I failed myself because I trust integrity.. instead of 71 months they had 81 months.. due to the fact I had people tell me they had Bad experience with Kia ft Wayne made me read what I signed and realized I was sold a 18,500 car that will end up costing 31,000 Was also told I had to pay for the pivial package (over 400.00 ) even not wanting it. Of course my word against them.. I know and my God knows the truth is Lesson: read everything, trust nothing and I will keep my Integrity and honers Sorry to my children letting my guard down and them for we are blessed and may God help the Lost. More

Watch for extras on contract. Question it lose the deal! We went to purchase a KIA after researching similar cars. We got there with a price that KIA states they will match they did not. After the papers wer We went to purchase a KIA after researching similar cars. We got there with a price that KIA states they will match they did not. After the papers were drawn up, they changed their mind on the deal they gave us. Just a note that when you purchase a car from them, they have a "fee" for their insurance which is $399. We told them that we did not want their insurance and they said it wasn't an option. After talking to a manager they agreed to remove it, but gave us $1.000 less on our trade in. Make sense??? I don't think so. Also while we were in KIA, I assume it was a manager because he was the one that ok'd our deal and then took it back after we said we did not want the insurance was yelling at a customer on the phone and then slammed the phone down on the customer. Then proceeded to talk about the customer where everyone could hear. I am not sure what the staff was up to as it took from 5:30 to 8:30 for them to get the paper work together. NO OTHER CUSTOMERS were there!!! One positive thing the salesman "Mike" was very friendly and I felt so bad for him because he lost the sale of this vehicle and maybe one in the near future as we were planning on purchasing another vehicle from them within the next month or two. So if you go to this KIA watch your paper work as they will charge you for their insurance which many would NEVER use and well it's law that you have your auto insurance. NEXT don't plan for your "deal" to go through just like ours looked good until we questioned all the extra fees and why they were not matching the price from USAA that stated on the form that they would match. The "Store" manager called the next day.. but still would not honor our first deal.. so we will move on to another dealer that will hopefully honor what they offer :) More

Felt like was taken advantage of. Never heard of an alternator costing $913 to install. Parts manager claims a new one cost $400. I Google Drive NAPA and it listed around $250. Never heard of an alternator costing $913 to install. Parts manager claims a new one cost $400. I Google Drive NAPA and it listed around $250. More

Buyer Beware!! This is gonna be long but, we bought a 2011 Kia Sorento from Fort Wayne Kia on a Friday and it was in the shop by Monday. It needed the struts replace This is gonna be long but, we bought a 2011 Kia Sorento from Fort Wayne Kia on a Friday and it was in the shop by Monday. It needed the struts replaced (they only replaced one side), oil change, and new spark plugs. The salesman, Bobby, promised that we would get the back-up camera fixed, because we liked the added safety feature . But they wouldn't fix it because they have a 'budget', and the only way they would fix it would be if I payed them $250. A few weeks later, my pregnant wife was driving down US 30 and the car shut off with semis all around her. We took it back to Fort Wayne Kia and they swore up and down that they couldn't find any issue with the car, even though it had a code for a cylinder #1 misfire(which they claimed was a computer glitch). So they sent us out the door without fixing anything. Soon after, the car was back in the shop for the same issue. We battled with the Service team to get some sort of a repair done, but they kept telling us nothing was wrong and they couldn't repair anything until they could get the car to act up for them. After 4 times in their shop and being without our new vehicle, we were getting fed up. So I did some of my own research and called Dale(Service Manager), and gave some suggestions on what could be wrong. He replied, or more like yelled, "Because everything you read online is true, we aren't doing a repair until we know what's wrong.". Seeing as how we were getting nowhere with Kia, we decided to take it to our own mechanic. He found the issue in 42min, no exaggeration. $500 later we are back on the road, no wonder Kia didn't want to "find" the issue. Now the struts need replaced on the other side. All you will get from Kia is false promises, rude service, and a lighter wallet. Thank you for ruining our savings for our new baby, Kia. More

From bad to GREAT! We have had really bad experiences before and the Sales Manager, Herb Lefler and Sales Associate, Zach Ryan were SPECTACULAR on these recent visits. We have had really bad experiences before and the Sales Manager, Herb Lefler and Sales Associate, Zach Ryan were SPECTACULAR on these recent visits. Zach is VERY knowledgeable about the vehicles and VERY helpful! He is a young man that is experienced beyond his years. I can't say enough about this dealership and how things have changed over the past months. More

Car shopping I went to the Kia dealer . I was there for three hours. They asked for the keys to my car so they could a praising it. They did not get my keys ba I went to the Kia dealer . I was there for three hours. They asked for the keys to my car so they could a praising it. They did not get my keys back . I asked three times for my key so I can leave . They kept trying to get me to buy a car I could not afford . When I told him my husband was coming to sign papers then they told me where my keys were and ,I left . I felt like they wasn't going to let me win unless I left I bought a car to buy a car that I could not afford More