Fort Worth Nissan

I bought a new 2024 Nissan Rogue Platinum. . I’ve been going to the dealership every weekend about this vehicle today. I’m here again is shaking like some motor mounts done broke off the engine . I’ve been going to the dealership every weekend about this vehicle today. I’m here again is shaking like some motor mounts done broke off the engine and they told me they couldn’t get me in until Monday even though I bring my car Monday, it’s gonna sit and they say they’ll get to it Tuesday. I just called another Nissan dealership. I refuse to go to this dealership every time I come here bad Customer Service everything in the garage sucks. More

I purchased a 2023 Nissan Rouge via online. My salesman was Abe. I asked him to point out every single imperfection on the vehicle so I could decide if it would be the right purchase, or if I My salesman was Abe. I asked him to point out every single imperfection on the vehicle so I could decide if it would be the right purchase, or if I needed To negotiate based on damage. He told me the car was very clean. He said there were only two nicks on the car and sent me a picture of them. He completely made me believe that these were the only 2 things wrong. He told me the car was super clean and would be a great vehicle. When he delivered the car yesterday, I noticed a bad mark on the hood that they had put a clear film over. Someone had poorly tried to touch up paint on it, which was not even the correct paint and it was then covered with their $1300 clear coat protective thing they try to charge on top of everything. When I drove the car the next day to work, I noticed major imperfections. There is a big scrape on the right front end and multiple scrapes with paint off on the both sides of the front end. There is a nick out of the leather on the inside center console/armrest. There is a hole in the material on the back passenger seat. I sent a message to Abe to let him know that I was not happy and what I had found. He did not have the courage to call me and had a "manager" named David call me. David completely over talked me and tried to come up with excuses, including telling me the nick on top of the hood probably happened when Abe was driving it to where I live. I told him no that they had touched it up with what looks like somebody put some paint on their finger and dabbed it on a hole on the hood and then it was underneath that $1300 protective thing they add to the vehicle to charge more money. He kept over talking me and telling me that there's a risk involved when purchasing a used car and not all used cars are perfect, etc. He would not let me speak. I explained to him that I knew he was going to say something like this. He did not offer any resolve. He did ask for me to forward the pictures for review. I have asked for the owner's name to make a complaint. This vehicle needs to be fixed because I was sold this vehicle under faulse information. More

Fort Worth Nissan was the closest dealer with the vehicle I was trying to purchase. Danny Vasquez made it very difficult to purchase a vehicle. I tried to everything online to save myself time since I would I was trying to purchase. Danny Vasquez made it very difficult to purchase a vehicle. I tried to everything online to save myself time since I would be driving from a different city. I was told that I would need to go in store to start the process so I could talk to a manager. Why do we need salespeople if I have to talk to the manager to buy a car? More