Foundation Chevrolet & Cadillac

Poor customer service. I took my Malibu in on Thursday for shocks, oil change, and tire rotation. Had to leave it, we had to call several times to get service consultant I took my Malibu in on Thursday for shocks, oil change, and tire rotation. Had to leave it, we had to call several times to get service consultant who finally said we needed new sway bar and parts had to be ordered and would be done on Monday. We called several times to Jason service consultant who was never available and never called us back to give status. After going to service department manager and him telling us part would not be in until Wednesday and car complete on Thursday and giving us info on where to rent car, Jason, the service consultant called and said car would be ready tomorrow (Tuesday). On Tuesday Again we called at 3:30 to see if we were on schedule no answer or call back then at 5:00 called Jason would not take phone call but another person said we could pick car up. WAS THE ENTIRE JOB DONE? Did they get the parts in? I can understand about delays in parts but what about keeping us informed as to what is happening. After being quoted $1800 then paying $2083.00 I pray all the parts are ok. After years of working and buying vehicles from Medved we won’t be doing business with Foundation. More

The sales person was great. The sales manager was not. His attitude was confrontational from the start. He was condescending and rude and treated me like he didn’t want me there The sales manager was not. His attitude was confrontational from the start. He was condescending and rude and treated me like he didn’t want me there. He was unprofessional and lacks any customer service skills whatsoever. Highly don’t recommend this dealership. More

Dealer advertises vehicles they do not have to sell. A waste of time. Look elsewhere. A waste of time. Look elsewhere. More

Website says service department open until 7. It closes at 6. Foundation chat is a complete waste of time. They don't know anything and give you numbers to departments who are closed. It closes at 6. Foundation chat is a complete waste of time. They don't know anything and give you numbers to departments who are closed. More

poor customer service - nobody answers the phone called every dept at the location - service deptmultiple times, ,sales, finance, receptionist - nobody answers the phone - a basic fundamental of operatin every dept at the location - service deptmultiple times, ,sales, finance, receptionist - nobody answers the phone - a basic fundamental of operating a business zero stars More

Chance Walker was my salesman. He was GREAT! No pressure approach was so pleasing and made this process enjoyable and he felt like family. He was able to let us process the informa He was GREAT! No pressure approach was so pleasing and made this process enjoyable and he felt like family. He was able to let us process the information, ask questions and was not looking at us about his own pockets but making sure we made the best decision for our life. He is someone that I will refer people to. Look for Chance Walker as he is the best one they have. New to the Car Sales world and is a breath of fresh air. Not a liar or a cheat. Thank you again Chance Walker for the great experience we had in your care. More

Found a vehicle on AutoTrader I wanted to purchase, Foundation Chevy had it for sale, was put in contact with Jay in Sales. He kept me updated on everything, answered my questions, and even arranged tr Foundation Chevy had it for sale, was put in contact with Jay in Sales. He kept me updated on everything, answered my questions, and even arranged transport of the truck from CO to the state I live in. Cannot say enough great things about that salesperson. More

We were treated like our interests and needs were acknowledged Dominic is an efficient no hastle salesperson . We purchase two Trucks . I still need the windshield looked over but minor detail . Ex acknowledged Dominic is an efficient no hastle salesperson . We purchase two Trucks . I still need the windshield looked over but minor detail . Exceptional service. Thanks Dom👍👍 More

I TOOK MY 2018 SUBURBAN IN FOR ELECTRICAL ISSUES. THEY SAID THEY WERE ABOUT 1 WEEK OUT BUT I COULD DROP IT OFF TO SEE IF THEY COULD FIT IT IN. I DROPPED IT OFF ON THURSDAY FEB. 24. I PURCHASED AN EXT THEY SAID THEY WERE ABOUT 1 WEEK OUT BUT I COULD DROP IT OFF TO SEE IF THEY COULD FIT IT IN. I DROPPED IT OFF ON THURSDAY FEB. 24. I PURCHASED AN EXTENDED WARRANTY AND SUPPLIED THE PAPERWORK. KATE TOLD ME THERE WOULD BE A $100.00 DEDUCTIBLE. I RECEIVED A TEXT ON FRIDAY AFTERNOON SAYING IT WAS READY. I WENT TO PICK IT UP AND KATE SAID IT WAS A LOOSE BATTERY CABLE. JOKINGLY I ASKED IF SHE WAS GOING TO CHARGE ME $100.00 TO TIGHEN UP A BATTERY CABLE AND SHE SAID IT WAS A LITTLE MORE THAN THAT. SHE HANDED ME A BILL FOR $365.00 AND I SAID YOU MUST BE KIDDING. SHE SAID SHE COULD WORK WITH ME ON THE TOTAL AND SHE KNOCKED IT DOWN TO $180.00. TO ME THIS WAS QUITE A RIP OFF. I HAVE BEEN A LOYAL CUSTOMER THERE FOR OVER 25 YEARS AND THIS IS THE WAY THEY SHOW APPRECIATION. I NEVER RECEIVED A PHONE CALL OR AN UPDATE TO INFORM ME OF THE PROBLEM OR THE COST. I AM NOT HAPPY WITH THIS WHOLE SITUTATION. More