Foundation Chevrolet & Cadillac - Service Center

What a poorly run service department all around. I try not to use service departments because I’m not all that interested in being up charged. But I bought my truck and the warranty at Medved, so when it not to use service departments because I’m not all that interested in being up charged. But I bought my truck and the warranty at Medved, so when it wouldn’t start in my driveway I decided I would give them a try. Well, that is the last time I will do that. First I spoke with Susan. I let her know my vehicle was dead in my driveway and that I wasn’t sure what to do because this is currently my families only vehicle And I wasn’t even sure what to do because I had never used my warranty before. Instead of offering to help, she quickly told me I needed to call the warranty company and have them take care of it. So, I did all of that. Then called Susan back, I let her know I had set up the tow and it would be dropped that same night in Wheatridge, at that point she rudely pointed out she didn’t even work in Wheatridge and that I needed to call that location. Once again no offer to help, not even an offer to connect me to Wheatridge. Nope just call back and go through the whole thing again. So I did, once I got to the Wheatridge location I reached Brian. He could not have been in a bigger hurry to get me off the phone. He said I’d have to wait “a while” if I wanted my car looked at there, or it needed to go to Castle Rock (50 miles away). He then told me I could just take my car to another mechanic if I wanted to get it done. I used to work as a service advisor for McDonald and we were taught to treat every customer great, I see the same thing is not encouraged at Medved. So needless to say, I am taking my vehicle somewhere else and we will not be buying our next vehicle from Medved. I really wish I could give this zero stars because this service department was absolutely worthless. More

Fantastic Service Manager I have a 2020 CT6 Cadillac. Arrived from out of town across 108 degree desert with the 'Check Engine' light on. Needed to continue my travels but no C I have a 2020 CT6 Cadillac. Arrived from out of town across 108 degree desert with the 'Check Engine' light on. Needed to continue my travels but no Cadillac dealership would take a look at my car without several hours wait EXCEPT Medved in Wheat Ridge. The service manager was so understanding and courteous. Checked my car out right away and got me back on the road. Thank You Doug Greer!! More

Always happy with MedVed! We've been so pleased with MedVed in buying our vehicles and having them serviced! We are always treated so well! We will continue to return! We've been so pleased with MedVed in buying our vehicles and having them serviced! We are always treated so well! We will continue to return! More

Repairs to my Silverado were done in timely manner and no over charging for extended warranty work. Staff was friendly and seemed to be experienced. over charging for extended warranty work. Staff was friendly and seemed to be experienced. More

Normal Maintanence Check in was fast and service manager was very courteous. The customer waiting area at this location is comfortable and very clean. My vehicle was s Check in was fast and service manager was very courteous. The customer waiting area at this location is comfortable and very clean. My vehicle was serviced promptly and I was on my way. More

Oil change, rotate tires Knowledgeable and got my car done under an hour as promised. We have bought cars and had them serviced at times at Medved. Joel is great to work with. Knowledgeable and got my car done under an hour as promised. We have bought cars and had them serviced at times at Medved. Joel is great to work with. More

Very happy that Doug is back. I feel Doug in service is always very helpful. He keeps us updated and takes the time to listen. I have to take my car back in this week and he is wor I feel Doug in service is always very helpful. He keeps us updated and takes the time to listen. I have to take my car back in this week and he is working on the issues. More

I always find the best service at Medved. the service I always find the best service at Medved. the service department gets me in within days of my request and is fast and efficient while I am there. The I always find the best service at Medved. the service department gets me in within days of my request and is fast and efficient while I am there. They provide a beautiful lounge with a nice TV and food while I am waiting for my oil change and always remember to top off all of my other fluids and rotate my tires. More

Exceptional and Professional Since we purchased the Cadillac, we have been treated very professional and the Service Manager, Doug, has always been friendly and made us feel welco Since we purchased the Cadillac, we have been treated very professional and the Service Manager, Doug, has always been friendly and made us feel welcome and goes above and beyond to please and handle the service on our vehicle. Always a joy to see him when we go in to have our vehicle serviced. We are super happy he is back. He brings back the Customer Service that lacks nowadays... More

Great, friendly and knowledgeable staff! I don't go anywhere but Medved. Love the staff and service!! They always make me feel welcome and eager to get me in and out like I need. Friendly and I don't go anywhere but Medved. Love the staff and service!! They always make me feel welcome and eager to get me in and out like I need. Friendly and customer service is a great quality to have for return service. More