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Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls
Wichita Falls, TX
1,881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,881 Reviews of Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls
October 21, 2019
Excellent Experience The guys at Patterson went above and beyond in helping me get out of a truck that I didn’t like(That had negative equity) and into what I wanted. Than The guys at Patterson went above and beyond in helping me get out of a truck that I didn’t like(That had negative equity) and into what I wanted. Thank you Clayton Yonts for helping me find what I wanted and Dylan McDorman for working so hard to get the financing done!!!! You both had your work cut out and delivered. More
by Scotttiner
Employees Worked With
Dylan McDorman, Clayton Yonts
October 20, 2019
Great Service We had not expected to buy a car, but life is unexpected and we had to find something quick. We stopped at 4 dealerships shopping around and left 3 fe We had not expected to buy a car, but life is unexpected and we had to find something quick. We stopped at 4 dealerships shopping around and left 3 feeling frustrated with the knowledge and service. Ben at Patterson gave us options within our budget and our the type of car we wanted. He was not pushy and trying to up sell us; he respected us and gave us a great experience in our unexpected car shopping. Everyone at the dealership was kind, respectful, and made us feel valued. More
by sejones
Employees Worked With
Ben Bradford
October 18, 2019
Thee best buying experience I’ve ever had!!! I have bought a total of 5 new cars; one in Las Vegas, two in SC, and two here in Texas (I’m prior service). Trading in the last one every time. I say I have bought a total of 5 new cars; one in Las Vegas, two in SC, and two here in Texas (I’m prior service). Trading in the last one every time. I say this to show that I have history with buying cars and dealerships from all over. In my past experiences, the salesmen were always very pushy and their attempts to be interpersonal were just a tactic to try to make me feel bad for saying no to something they were offering. I could honestly go on and on talking about my horrible experiences that include over-paying. BUT this review is about the awesomeness that I experienced at Patterson. They made every attempt to ensure I was getting exactly what I wanted. Including ordering the exact car that I wanted because it wasn’t on the lot; giving me more than a fair price on my trade in (higher than anyone else would); they worked tirelessly to get me in the car I wanted in the monthly payment that I wanted; lastly, the finance guy was amazing at explaining the warranties and still kept me under budget even with an extended warranty. Bruce was my awesome Sales guy and I felt very comfortable with him. He didn’t seem like a person trying to sell me something... when I said no to an option... that was it and I truly appreciate being listened to. More
by ShawnaSimms
Employees Worked With
Marvin White, Cliff Vallier, Bruce Whitfield
October 18, 2019
Best experience ever Working with Ben Bradford made purchasing a new vehicle awesome! Very pleasant to work with--highly recommend if you are in the market for a vehicle a Working with Ben Bradford made purchasing a new vehicle awesome! Very pleasant to work with--highly recommend if you are in the market for a vehicle ask for Ben! More
by Dee
Employees Worked With
Marvin White, Cliff Vallier, Ben Bradford
October 17, 2019
Relationship I have never been treated more fairly and respectfully by another Dealership. Tucker was a pleasure, to do business with, professional, knowledgeable I have never been treated more fairly and respectfully by another Dealership. Tucker was a pleasure, to do business with, professional, knowledgeable and a wanting to please customers, brands this person as a can do individual for Patterson Group. More
by BRM.9917
Verified CustomerEmployees Worked With
Tucker Jones
October 11, 2019
Worst consumer experience of my life. Dishonest and misleading. Purposely withheld information that any buyer would have wanted and needed to make an informed decision. When presented with Dishonest and misleading. Purposely withheld information that any buyer would have wanted and needed to make an informed decision. When presented with facts and proof of deception, proceeded to get disrespectful and nasty and call into question my own integrity. Took full advantage of a disabled veteran and abused the trust I placed in this business. Refused to acknowledge and accept responsibility for any wrong doing, or make any effort to make things right and rectify the situation and thusly caused a complete failure of my otherwise friendly and patient demeanor. Future buyers, please, be very wary of taking your business here. Better yet, save yourself from the humiliation, insult, disappointment, and indignity I suffered and take your business elsewhere. Salesman, like any, was polite and courteous, as was the the finance employee. Sales Manager is not a good human being and should be completely ashamed of himself. 10/11/19 - Update - Dealer has made strides to improve upon the experience as stated above. I originally spoke with the GSM, who offered to make an effort to recoup for me, the entire financial loss I took after immediately trading in the vehicle I purchased for a brand-new vehicle at another dealer. This gentleman was very friendly, understanding, and apologetic about my experience and if my full loss could be negated it would have rectified the issue and left me satisfied. However, I never spoke to this gentleman again and instead received a call from the GM. The GM was polite and we had a cordial conversation. I have since had some time to reflect upon this conversation, the direction it went and the results. I again, received an apology which I appreciated. The conversation was put into the context of lets both accept mutual blame for where we are now and split the difference. I can agree with this to an extent as I did during the initial conversation. I tend to loathe a culture of customer service that asks or volunteers to the customer they are to blame and should accept blame. The customer is always right, but I was not afforded such service. As such, the GM offered and has returned a bit more than half my financial loss. I appreciate this gesture, but I will admit I am not satisfied with it. Reason being, if my initial experience had not gone the way it did, none of this would have happened in the first place, and I may very well still have had the truck such that a simpler solution could have been arrived to that didn’t create a financial loss for either party. It could have culminated in a new truck sale from their Ford dealer, but that is a lost opportunity. I was told during my unpleasant phone call with the sales manager that there were no means of resolving my complaint. I was also told there was no other person to discuss the matter with having a higher level of authority than him, and therefore I had no other options afforded to me. To have me completely satisfied and correct my experience, the remaining amount of my loss would need to be provided. A small price to pay for customer service, and providing a learning experience to the sales team about how NOT to treat people. There are costs to running a business. The dealer might still have made out on the truck sale, and will certainly make out selling the exceptional trade in they received. Knowing that I still have a loss while the dealer still has the opportunity to profit off of my miserable experience just doesn’t sit well with me. To clarify, I’m not wholly satisfied but would be if my remaining loss were recouped and I would be happy to provide a positive review for that level of customer service excellence as was originally offered by the GSM. Any business should always strive to do better, be better, and go the extra mile to make things right, not half way. More
by TJWO
Employees Worked With
Brad Rodgers, Michael Briscoe, Dylan McDorman, Bruce Whitfield, Greg Parks
October 09, 2019
Pleased with purchase of Kia Soul I was extremely pleased with the purchase of my 2019 Kia Soul from Patterson Auto. Mark Havens was a great help in making everything go so smoothly. I was extremely pleased with the purchase of my 2019 Kia Soul from Patterson Auto. Mark Havens was a great help in making everything go so smoothly. He even picked up fro a car rental agency to take me to the dealership. We have bought several vehicles from Patterson, and couldn’t be more pleased in the overall process. More
by KBGSNANA
Employees Worked With
Mark Havens, Alisa Findley
October 04, 2019
Bruce Whitfield made my buy experince awesome I will always use Bruce Whitfield he was very helpful and great the hole way thro the buying process and helped me find what I needed for my family I will always use Bruce Whitfield he was very helpful and great the hole way thro the buying process and helped me find what I needed for my family More
by SKYLERMAGEE885
Employees Worked With
Sales Bruce Whitfield
October 03, 2019
Great customer service by Ricardo! Thank you for the courteous service and for going above and beyond to make buying a car fast and easy! Great experience at Patterson Kia!!! Thank you for the courteous service and for going above and beyond to make buying a car fast and easy! Great experience at Patterson Kia!!! More
by WALKERKANDI77
Employees Worked With
Ricardo Smalls
October 03, 2019
Nice dealership Great support, they tried everything to find the car we have been looking for, we really appreciated the service and the knowledgeable employees, fini Great support, they tried everything to find the car we have been looking for, we really appreciated the service and the knowledgeable employees, finishing the deal was very easy. More
by THOMASROCKER712
Employees Worked With
Bruce Whitfield, Tucker Jones
