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Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls

Wichita Falls, TX

4.4
1,880 Reviews

2900 Old Jacksboro Hwy

Wichita Falls, TX

76302

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1,880 Reviews of Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls

April 10, 2024

I was told my transmission was failing. I looked at it again after I was going to sell my truck for salvage and noticed there was no fluid in the transmission. I paid almost $200 for what. More

by JANICEMWILLIAMS85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t sure who I worked with but I pretty sure it was him. Low rating is due to my experience the past two times., Tommy Gonzales
Apr 11, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're sorry to hear about your experience. Our technician did diagnose the transmission slipping and found gear ratio codes, indicating an underlying issue. However, we understand your frustration regarding the fluid level. Please contact us directly to discuss this further.

April 09, 2024

I needed a state inspection and they got me right in and finished it quickly! While it would have been expected for them to inform me on anything that must be fixed, they didn't try to use a required inspec More

by davisculture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzales
Apr 10, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your review! We're delighted that you enjoyed our service department and received top-notch service. Our commitment is to offer a positive and convenient experience for our valued customers like you. We appreciate your choice and look forward to serving you again in the future. Thank you for choosing Foundation Chrysler Dodge Jeep Ram of Wichita Falls!

April 08, 2024

They couldn't duplicate the issue after technician rode with me. Not blaming on them but it's doing same thing. Will take back in. Everyone was very nice More

by StaciK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Technician, can't remember his name, Tommy Gonzales
Apr 09, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your understanding and feedback. Please don't hesitate to reach out, and we'll ensure your vehicle gets the attention it needs. We appreciate your patience!

April 07, 2024

Wow. I don’t understand how you can sell a car with no title. Took 6 months to get the title a tons of calls. The rudeness of some but I will say Brad was More

by Tarleton1998
Recommend Dealer
No
Employees Worked With
Brad and Casey gill were great
Apr 09, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We apologize for the inconvenience and frustration you experienced with the delay in receiving your title. Your feedback is important, and we will use it to improve our processes moving forward. Thank you for recognizing Brad's efforts, and please don't hesitate to reach out if you need further assistance.

April 04, 2024

Love my car and was such a wonderful exp to work with Miss Hanks! She is an asset to the business and hute help to customers with her knowledge and expertise ! More

by WAMOULDS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carly Hanks, Kevin Herlehy
Apr 09, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your positive experience with Carly Hanks! We're delighted to hear that you love your car and had a wonderful time working with her. Your satisfaction is our priority, and we appreciate your kind words about our team's knowledge and expertise. Enjoy your new car, and we look forward to serving you again in the future!

April 03, 2024

They had the pickup for 6 months and told us everything was fixed and we were charged for the repairs. After we drove it home nothing had been fixed. We took it back, they kept it for 2 months this time an More

by MARKPO95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara McCuiston
March 31, 2024

Henry was awesome ! Hassle and pressure free made us feel like we human beings and just a number. Foundation is a clean establishment with well manor staff . Love my new More

by james@hubmachineandtool.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Broadus, Kevin Herlehy
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear about your fantastic experience with Henry and our team at Foundation! Providing a hassle-free and pressure-free environment is what we aim for, and it's wonderful to know that Henry made you feel valued and respected throughout your visit. We truly appreciate your trust and look forward to serving you again in the future!

March 30, 2024

Carly was awesome! Very knowledgeable and helpful. You can tell she’s passionate about Jeeps! More

by tracey.denson.sq91
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carly Hanks
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear about your fantastic experience with Carly! It's wonderful to know that her knowledge, helpfulness, and passion for Jeeps made such a positive impression on you. Thank you for your kind words and for choosing us for your automotive needs. We truly appreciate your trust and look forward to serving you again in the future!

March 29, 2024

Worst customer service ever. My radio she been malfunctioning since two months after buying my tryck More

by daniel.peterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Broadus, Tommy Gonzales
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We apologize for the inconvenience this has caused. We have ordered the radio, unfortunately it will not be released to us until 4/18. We will contact you as soon as it arrives.

March 29, 2024

Henry was very knowledgeable about the vehicle and also very willing to help us. I could not of found a better person to help us and this is after I had already been to 4 other dealership he is great More

by dan.hall0
Recommend Dealer
Yes
Employees Worked With
Henry Broadus
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear about your positive experience with Henry! Thank you for your kind words and for choosing us after visiting other dealerships. We truly appreciate your trust and look forward to continuing to serve you in the future!

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